Call StartRight^™ team and have your product with you

Call us

Call 1-800-646-4633 ext. 22818 (8am - 8pm CT) for StartRight^™ team support.

StartRight^™ APP Instructions

• Download the StartRight^™ App to receive weekly resources tailored to your therapy needs
• Use the chat feature to communicate with a StartRight^™ Team member
• Get started now! Click here for Apple iOS or Android Phone

WHAT WILL YOU NEED?

How long will it take?

• There are three separate steps to training:
  1. Pump
  2. CGM (continuous glucose monitoring)
  3. SmartGuard^™ Auto Mode
• For new customers, these will typically be scheduled separately and should last 1-2 hours for both pump and CGM. SmartGuard^™ Auto Mode training should be less than an hour.
• For experienced customers, the training steps will be combined so this should take less time.

Topics we’ll cover in your training

• Getting to know your device
• Navigating the menu
• Learning how your device works
• Programming your specific settings
• Inserting your first infusion set and sensor
• Understanding a day in your new life
• Finding out expectations of daily activities
• Navigating and troubleshooting potential detours

Connectivity references

• Quick Reference Guide for the MiniMed^™ Mobile App
  Use this guide to help assist with the download, installation and best practices for the for the app used by the person with diabetes.
• Quick Reference Guide for CareLink^™ Connect App
  Use this guide to help assist with the download, installation and best practices for the care partner app.

Call: 800-646-4633

Technical Support

Press or Select option 1

Supply Reorder

Press or Select option 2

Pump and Continuous Glucose Monitor Sales

Press or Select option 3

Billing, Payments and Returns

Press or Select option 4

Espanol

el numero 7

Where to look if I have questions?

Important websites

Website: www.medtronicdiabetes.com

Online store: www.Diabetes.Shop

Connect with us: www.medtronicdiabetes.com/community-resources

myLearning: www.medtronicdiabetes.com/mylearning

Support: www.medtronicdiabetes.com/customer-support

How to know when to call your healthcare professional vs tech support?

It is important to know who to call when you need help.

24-hour Technical Support

Available to assist you with any technical issues or questions that you may have regarding the operation of your pump. Call 1-800-646-4633 (option 1).

Healthcare professional

For answers to questions about your individual medical care, reach out to your healthcare team.

What support should I expect?

You’ll have a clinical trainer helping you along the way.

Your clinical trainer will train you and be in touch afterwards to monitor trends and work with your care team to make any necessary adjustments to your therapy. You’ll also see them again for SmartGuard^™ training.

PREPARE FOR REQUIRED TRAINING VIDEO

HOW DO I ACCESS?

Your required training video will be completed online by logging into www.Diabetes.Shop. If you do not have a Diabetes.Shop account, you’ll need to create an account to view your training. Use the link in your email or on the next step “Set” to access.

HOW LONG WILL IT TAKE?

The video training is approximately 20 minutes.

HOW DO I KNOW I’VE COMPLETED TRAINING?

After you have completed all the following steps, you are good to go!

IMPORTANT TIPS

• To mark your training complete, after watching the full video:
  • Check “acknowledge”
  • Click “submit”
• A completion of training is required to set you up for success and meet insurance requirements. If you do not check "acknowledge at the end of the training video and click submit, we will contact you to schedule your training.
• If you prefer to complete training in a hands-on training session with a live training, schedule a training with a Medtronic Certified Product Trainer using the link below:
• MiniMed^™ 670G^™ to 770G^™ training
• Or call 1-800-646-4633 option 1

WATCH REQUIRED TRAINING VIDEO

Click here to access your training in Diabetes.Shop.

If you do not have a Diabetes.Shop account, you’ll need to create an account to view your training.

WHEN CAN I START SMARTGUARD^™ AUTOMODE?