ALERT: Due to the inclement weather across much of the country, Medtronic deliveries are currently experiencing delays and there will be longer than normal hold times on the phone. Visit www.Diabetes.Shop if you need to place an order, get a sensor or belt clip replacement, or check the status of your supply order. X
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Important Product Safety InformationAlert: Product and Safety Notice

MEDTRONIC
ASSURANCE

Available programs

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PROGRAMS TO HELP YOU STAY ON THERAPY


$0 COST SUPPLIES

PAYMENT RELIEF

If you lose your job and health insurance, you may receive up to 3-months of glucose sensors, infusion sets and reservoirs at no cost.∆

Required documentation

doc icon Proof of loss of job after March 15, 2020 (e.g. unemployment letter or previous employer’s confirmation)
doc icon Proof of loss of health insurance after March 15, 2020 (e.g. termination letter from health insurance)

Payment deferral

Payment deferral

Defer payments for up to 3 months if you or a family member is laid off or furloughed from their job.§

Required documentation

doc icon Proof of job loss or furloughed after March 15, 2020 (e.g. unemployment letter, previous employer’s confirmation, proof of reduction of hours or furlough letter)

Financial assistance

Financial assistance

For the purchase of ongoing supplies, aid is available to those that are significantly impacted with overall healthcare costs.

Recommended documentation

doc icon Most recent federal income tax statement

PROGRAMS TO HELP YOU START THERAPY


Payment plan

Payment plan

Our Flex payment plan allows customers to start pump therapy for around $49*/month.

Learn more

CGM ACCESS DISCOUNT

CGM ACCESS DISCOUNT

For those without insurance coverage for a continuous glucose monitor (CGM) and ongoing sensor supplies, we may be able to help.

Learn more

Financial assistance

Financial assistance

For the upfront cost and ongoing supplies purchase, aid is available for low-income families or those significantly impacted with overall healthcare cost.

Call today at 1-888-350-5440 (M-F 8AM-6PM CT)

Explore your options.

To learn more, fill out the form to be contacted within 5 business days or call 1-800-646-4633 and select option 4 (Monday–Friday, 8AM-6PM CT).


* Required

Account Number (MRN)

AUTHORIZATION FOR USE OF PROTECTED HEALTH INFORMATION

You authorize Medtronic MiniMed, Inc. d/b/a Medtronic Diabetes or its subsidiaries, contractors or representatives to use your personal information, including but not limited to your contact information and health information, for marketing purposes and to share that information with Medtronic representatives and contractors. Information you may receive includes, but is not limited to: (a) Medtronic Diabetes products, therapies or services; (b) marketing and promotional offers; (c) inquiries about your experience with Medtronic Diabetes products, therapies and services; and/or (d) suggestions for how Medtronic Diabetes can enhance its customer support.

This authorization will expire three (3) years from the later of the date you submit this authorization online; or (ii) the last date products or services were received from Medtronic, but may expire sooner if you revoke it by following the instructions below.

You have the right to revoke this authorization at any time by (i) e-mailing takecontrol@medtronic.com; or (ii) signing into your myHome profile and updating my communication preferences at www.diabetes.shop/myhome. A revocation will not affect actions Medtronic Diabetes has already taken based on this authorization. Information disclosed pursuant to this authorization may be re-disclosed by the recipient of the information and may no longer be protected by the federal privacy standards.

You have the right to refuse to sign this authorization. Refusal to sign will not affect your treatment or health insurance eligibility or benefits.

Questions? Contact our Customer Service Center at 800-646-4633, or by email at takecontrol@medtronic.com.

CONSENT FOR RECEIPT OF PHONE COMMUNICATIONS

You consent to receiving phone calls, including pre-recorded and auto-dialed communications, at the phone number(s) submitted above using automated technology from or on behalf of Medtronic MiniMed, Inc. d/b/a Medtronic Diabetes, concerning the marketing, advertising and/or offers of sale of Medtronic Diabetes products, therapies and services. You also certify that you are (a) age 18 and older and (b) authorizing and consenting to use of the information provided for Medtronic Diabetes to contact you. Your consent is not a condition for purchase. Airtime, message and data rates may apply. You may opt out at any time by (i) e-mailing takecontrol@medtronic.com; or (ii) signing into your myHome profile and updating your communication preferences (www.diabetes.shop/myhome).

CONSENT FOR RECEIPT OF TEXT COMMUNICATIONS

You consent to receiving text messages at the phone number(s) submitted above using automated technology from or on behalf of Medtronic MiniMed, Inc. d/b/a Medtronic Diabetes, concerning the marketing, advertising and/or offers of sale of Medtronic Diabetes products, therapies and services. You also certify that you are (a) age 18 and older and (b) authorizing and consenting to use of the information provided for Medtronic Diabetes to contact you. Your consent is not a condition for purchase. Airtime, message and data rates may apply. You may opt out at any time by (i) texting "STOP" in return to a text; (ii) sending an email to takecontrol@medtronic.com; or (iii) signing into your myHome profile and updating your communication preferences (www.diabetes.shop/myhome).


WE’VE GOT YOUR BACK


Trade-in credit

Receive up to $500 trade-in credit after purchase of an insulin pump and return of an old insulin pump. Conditions and restrictions apply.

Return or exchange policy

Medtronic offers a 30-day return or exchange policy if a product does not meet your needs.

Warranty

Our warranty protection gives you peace of mind in the event something happens to your product.

Eligibility requirements apply (related to factors like income status or type of insurance.) Some programs may not be combined.

Payment Relief
∆ Program is only for customers who purchased supplies directly from Medtronic. Pump supplies include infusion set, reservoir and glucose sensor. Documentation required, including proof of loss of job and health insurance after March 15, 2020. Program terms and conditions are subject to change at any time and without notice. Other restrictions may apply.

Payment Deferral
§ The maximum allowable timeframe for an individual customer deferral is 90 days. You may reapply at any time if you have been approved for 30 or 60 day deferral for a maximum of 90 days. Documentation is required for 60 or 90 day deferral. Documentation must include information about the job loss or furlough for you or a family member. If you do not have documentation, you will be offered the 30 day deferral.

Additional References
* $49/month estimate is calculated based on average out-of-pocket cost paid over 48 months. Monthly payments include a $6/month service fee. Final cost may be higher or lower than $49/month depending on individual insurance.