Welcome to MedtronicDiabetes.com, which is owned and operated by Medtronic MiniMed, Inc. (“Medtronic Diabetes”). Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Statement tells you how we protect and use information that we gather through this Medtronic Diabetes website based in the United States. Medtronic Diabetes and its affiliates, including our international affiliates, also operate other websites. This Privacy Statement does not apply to those other websites unless specifically indicated otherwise. You should review the privacy statement posted on other Medtronic websites when you visit them. This website and this Privacy Statement are intended for a U.S. audience.
Please note that this Privacy Statement does not cover Protected Health Information (“PHI”) under HIPAA. For our policies regarding your health information, please see our Notice of Privacy Practices.
Non-personal information is information that cannot identify you or be tied to you. We are always looking for ways to better serve you and improve this website. We will use non-personal information from you to help us make this website more useful to visitors. We also will use non-personal information for other business purposes. For example, we may use non-personal information or aggregate non-personal information to:
Personal information is information that we can use to specifically identify you, such as your:
In some places on this website you have the opportunity to send us personal information about yourself, to elect to receive particular information, or to participate in an activity. For example, you may fill out a registration form, a survey, or an e-mail form and you may elect to receive educational material about our products and therapies.
You also may choose to allow us to personalize your visits to the website, in which case we will ask you for certain personal information to make your visits to our website more helpful to you. When this information is combined with the information that we collect through cookies (described below), we will be able to tell that you have visited our website before and can personalize your access to our website, for example, by telling you about new features that may be of interest to you.
We may keep and use personal information we collect from you through this website to provide you with access to this website. In addition, we may keep and use your personal information:
Medtronic Diabetes will not share your personal information collected from this website with an unrelated third-party without your permission, except as otherwise provided in this Privacy Statement.
In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship you products that you order on our website. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In cases in which we share your personal information with a third-party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.
We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior which is harmful to other visitors (or illegal).
We may disclose your personal information to third parties if that the disclosure is necessary to:
Please note: In addition to the ways that we may keep, disclose, and use information described in this Privacy Statement, we also may keep, disclose, and use personal information in ways that we believe are consistent with FDA and other governmental guidance, directions, regulations, and laws, including HIPAA, where applicable.
If you visit our website to read or download information, such as information about a health condition or about one of our products, we may collect certain information about you from your computer. This information is collected from your computer's web browser. This information may include:
Cookies: We also may collect this information through cookies, pixels, web beacons, and similar technologies (“cookies”), that work through placing a small file (like a text file or graphic) in the browser files of your computer when you visit. The cookie may be stored on your computer's hard drive. Cookies are used to collect information for business purposes, such as enabling essential website functions and improving the user experience. We use both session cookies and persistent cookies. You are free to decline our cookies if your browser permits, but some parts of our website may not work properly for you if you do so. Medtronic Diabetes may use third-party tracking and advertising providers to act on our behalf to track and analyze your usage of our sites. These third parties may collect, and share with us, as we may request, website usage information about visits to our sites, measure and research the effectiveness of our advertisements, and track page usage and paths followed during visits through our sites. Also, these third-party providers may place our Internet banner advertisements on other sites that you visit, and track use of our Internet banner advertisements and other links from our marketing partners' sites to our sites. To the extent the information collected on behalf of Medtronic Diabetes by these third parties contains any personally identifiable information, we will protect it in accordance with this privacy statement.
For more information on third-party advertising-related cookies and how to opt out of some cookies as you choose, see the descriptions and links below.
Click here to visit the Network Advertising Initiative site to set preferences and opt out of third-party targeting cookies.
Certain of our webpages permit you to create a user account and login to that account. The information in this section applies to those webpages:
Viewing/Editing Personal Information: You may change the information you have provided by logging into your account and editing the information. If you are the patient, your personal information will be viewable by all persons you have invited and registered on your account (e.g., Friends and Family Members). If you are registered on a patient’s account, your personal information will be viewable by the patient as well as others registered on that account.
Storage of Personal Information: Medtronic Diabetes may store your personal information on servers in countries where Medtronic Diabetes operates, including a server(s) located in the United States of America. If you choose to close your account, we will maintain copies of your information in our internal records, systems, and databases, in accordance with our data retention schedules. We will continue to treat your personal information in accordance with this Privacy Statement.
Protecting Personal Information: We take security seriously and take a number of steps to protect your personal information. You also play a big part in protecting the privacy of your personal information. When you create an account, we ask you to select a password that is unique to you. To protect your personal information from unwanted disclosure, you should not give your password to anyone with whom you would not share your personal information. Our website may also log you out after a period of inactivity and require you to log in again. When you are ready to leave this website, always “log off” and close your browser to help protect the confidentiality of your information.
Recent revisions to the Privacy Statement:
This Privacy Statement was last revised and the Supplemental Privacy Notice for California Residents was added on December 16, 2019. Our Privacy Statement was significantly expanded on October 31, 2001. You can read the previous version of our Privacy Statement here. In addition, we made minor revisions to the Privacy Statement in July 2008, April 2009, June 2013, September 2013, July 2014, and January 2015, but these revisions did not change the privacy principles.
This website may contain links to other websites. Some of those websites may be operated by Medtronic Diabetes or its affiliates, and some may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. Therefore, whenever you leave this website, we recommend that you review each website's privacy practices and make your own conclusions regarding the adequacy of these practices.
We may contact you periodically by e-mail, mail or telephone, if you agree to that method of contact, in order to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via e-mail. The e-mail response or confirmation may include your personal information, including personal information about your health, your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.
We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child's name or e-mail address) from children under the age of 13. If you have questions about a child’s personal information, please contact us here.
Security is very important to us. We also understand that security is important to you. We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
If you have questions or comments about this Privacy Statement, please contact us here.
This notice for California residents supplements the information contained in our Privacy Statement and applies solely to residents of the State of California. We adopt this Supplemental Notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Supplemental Notice. Under the California Consumer Privacy Act (“CCPA”), you have certain rights in relation to some of your personal data, including the right to certain disclosures and explanations of rights. This section explains your rights under California law.
California law (CalOPPA) requires Medtronic Diabetes to let you know how we respond to web browser 'Do Not Track (DNT) signals'. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not honor Do Not Track requests at this time.
Categories of Personal Information We Collect
Medtronic Diabetes collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer or household (“personal information”). We may have collected the following categories of personal information from consumers through our websites, apps, services, devices, or other services within the twelve (12) months preceding the effective date of this Privacy Statement:
Personal Information Category
“Personal information” under the California Consumer Privacy Act does not include information that is
For additional information, please see How Does Medtronic Diabetes Keep and Use Personal Information.
Categories of Sources of Personal Information
We obtain the categories of personal information listed above from the following categories of sources:
Use or Disclosure of Personal Information
In the past 12 months, we have used or disclosed the personal information we collect for our operational purposes and for one or more of the following business purposes:
Please see How does Medtronic Diabetes Keep and Use Personal Information in our Privacy Statement for more information.
How We Share Personal Information
Medtronic Diabetes will not share consumers’ personal information with an unrelated third party without permission, except as described below. Medtronic Diabetes may share personal information with any member of our corporate group, including parent companies, subsidiaries, and affiliates, and other companies in which we have an ownership or economic interest for purposes that are consistent with those identified in our Privacy Statement and this Notice.
In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share consumers’ personal information with a third party, we will only allow them to keep, disclose, or use consumers’ information to provide the services we asked them to provide.
We may be required to release consumers’ personal information in response to a court order, subpoena, search warrant, law, or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting users who violate our rules or engage in behavior which is harmful to other users or illegal. In addition, we may keep, disclose, and use consumers’ personal information in order to comply with U.S. FDA and other governmental guidance, directions, regulations, and laws.
Categories of Personal Information We Sell
We do not sell personal information of California consumers.
This does not include disclosures that are not a “sale” under the CCPA, including when
Personal Information on Minors
We do not sell personal information of California consumers, including minors.
Rights under California Law
Submitting a Request or Inquiry
If you are a California resident and you want to submit a request or inquiry to us regarding your California rights, you or your authorized agent can contact us here or call us at 1 866 639 6907 starting January 1, 2020. You do not have to create an account with us to submit a request. Your request will be confirmed within ten days of receipt and we will respond within 45 days. If we need more than 45 days, we will notify you that your request is being delayed.
We can only respond to your request if it is verifiable. This means we are obligated to take reasonable steps to verify your identity or your authorized agent’s authority and your right to access the information you request. We may ask for additional information that will help us do so. We will only use that additional information in the verification process, and not for any other purpose.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.