Toggle high contrast
Country selector icon United States
  • ATAT
  • AUAU
  • BEBE
  • CACA
  • CHCH
  • CNCN
  • CZCZ
  • DEDE
  • DKDK
  • ESES
  • FIFI
  • FRFR
  • GRGR
  • HRHR
  • HUHU
  • IEIE
  • ILIL
  • ININ
  • ITIT
  • JPJP
  • NLNL
  • NONO
  • PLPL
  • PTPT
  • RORO
  • RURU
  • SESE
  • SkSK
  • TRTR
  • UKUK
  • ZAZA
Medtronic logo
  • Sign In & Bill Pay Drop down arrow icon
    • Bill Pay
    • CareLink™ Website
    • Diabetes.shop
Open Nav Menu Close Nav Menu Menu
Diabetes
Back
Diabetes Overview
Back
Diabetes Overview
What is diabetes
Newly diagnosed
Type 1 diabetes
Type 2 diabetes
Diabetes symptoms
Time in range
Insulin
A1C test
Prediabetes
Gestational diabetes
Glossary
Treatments
Back
Treatments
Insulin pump therapy
Insulin pump therapy for children
Insulin pump therapy for type 2 diabetes
Continuous glucose monitoring (CGM)
CGM for type 2 diabetes
CGM for Veterans
Multiple daily injections (MDI)
Smart MDI
Symptoms of Diabetes
Back
Symptoms of Diabetes
Hypoglycemia (lows)
Hyperglycemia (highs)
Diabetic ketoacidosis (DKA)
Eye care
Foot health
Lumps and bumps
Bruised fingers
Gastroparesis
Painful diabetic peripheral neuropathy
Daily Life
Back
Daily Life
Travel
Diabetes and mental health
Sleep
Work life
Driving safety
Intimacy
Alcohol and diabetes
Steroids and diabetes
Recreational drugs and diabetes
Preparing for a hospital stay
Food and Fitness
Back
Food and Fitness
Carb counting
Nutrition
Grocery shopping
Diabetes and exercise
Diabetes and sports
Diabetes and vitamins
Family & Children
Back
Family & Children
Children and diabetes
Newly diagnosed children
Teenagers and diabetes
Newly diagnosed teens
Newly diagnosed adults
Parent tips
Teacher tips
School
Camps
Sleepover guide
College life
Care partners
Support network
Finding an endocrinologist
Costs & Insurance
Back
Costs & Insurance
Medicare
Insurance terms
Medical costs
Recursos en Español
Back
Recursos en Español
Recursos en Español
Diabetes del tipo 1
Diabetes del tipo 2
Bomba de insulina
El sistema MiniMed™ 780G
El sistema MiniMed™ 770G
El monitero continuoso de glucosa
Inpen™ sistema inteligente de pluma de insulina
MCG y sistema inteligente de pluma de insulina
Sistema Guardian™ Connect
100 años de la insulina
Products
Back
Insulin Pump Systems
Back
MiniMed™ 780G System

Our most advanced system yet.

Learn more
En Español Software upgrade CGM4U program Device compatibility Infusion sets Compare insulin pumps
MiniMed 780G System
MiniMed™ 770G System
MiniMed 770G System
Learn more
MiniMed™ 630G System
MiniMed 630G System
Learn more
Continuous Glucose Monitoring (CGM)
Back
Guardian™ Connect System
Guardian Connect System

For people with type 1 and type 2 diabetes

Learn more What is continuous glucose monitoring? What are the benefits of CGM? Benefits of CGM for type 2 diabetes 30-day evaluation program CGM access program Smart MDI What are the benefits of predictive alerts?
Smart Insulin Pen
Back
InPen™ Smart Insulin Pen
InPen Smart Insulin Pen

For people who take multiple daily injections

Learn more Why InPen™ Get started with InPen™ Smart MDI Clinicians
Injection Port
Back
i-Port Advance™ Injection Port
i-Port Advance Injection Port

Injection port that lets you take your medication without having to puncture your skin for each shot

Learn more 30 day evaluation program Watch video Video Camera Icon Smart MDI
Therapy Management
Back
CareLink™ Software
CareLink Software

Converts data from your device into easy to understand insights about your sugar levels

Learn more Create an account For customers Login CareLink™ software support User guides and manuals FAQs
Future Product Innovations
Support
Back
Product Support
Back
Product Support
MiniMed™ 780G system
MiniMed™ 770G system
MiniMed™ 670G system
MiniMed™ 630G system
MiniMed™ 530G system
Guardian Connect™ CGM system
InPen™ system
i-Port Advance™ injection port
CareLink™ software
Infusion sets
Sensors & transmitters
All products
Medtronic Services
Back
Medtronic Services
Services and support
Financial support programs
My Insights
Why Medtronic
Ordering and billing
Medicare
Pharmacy
Travel
Global assistance
Contact
Financial Support Programs
Back
Financial Support Programs
All programs
CGM4U program
CGM access discount
Flex payment plan
InPen™ access program
Payment relief
User Guides and Manuals
Back
User Guides and Manuals
All user guides and product manuals
Community
Back
Medtronic Champions
Back
Champion Community
Medtronic Champions
Join the community
Connect with an Ambassador
Community Resources
Back
Community Resources
Diabetes community resources
Health equity
Loop blog
Real customer stories
Webinars
Online communities
Video library
Share your ideas
Share your story
Our Company
Back
Our Company
About Medtronic Diabetes
Innovation pipeline
Innovation milestones
Mission Statement
News releases
100 years of insulin
Environmental impact
Health equity
Why Medtronic
Philanthropic partners
Medtronic.com
Contact
Back
How To Reach Us
Back
How To Reach Us
Contact us
International locations
Share your ideas
Get started
Newsletter sign-up
Diabetes.shop
Back
Account sign in
Product training
Bill Pay
Order history
Scheduled orders
Upgrade to Minimed™ 780G system
Communication preferences
Order supplies
Back
Order supplies
Sensors
Infusion sets
Reservoirs
Skins and cases
Belt clips
Replacement requests
Back
Replacement requests
Sensors
Belt clips
Battery cap
Healthcare Professionals
Important Product Safety InformationAlert: Product and Recall Notices
Get Started!

3 Ways to Get Started

Give us a call

1-800-646-4633

Fill out our form
to have a Medtronic representative contact you

Connect with a Medtronic Ambassador

Ask real customers about life with an insulin pump or CGM

CARELINK™ CONNECT APP TRAINING

For care partners, this app helps keep everyone in the loop. Up to five people can now follow a person using an insulin pump and receive high and low notifications.


MINIMED MOBILE APP
HOW TO DOWNLOAD & INSTALL THE APP

Download via iOS app store for Apple compatible phones and at Google Play for Android compatible phones.


VIEW LIST OF COMPATIBLE PHONES   QUICK REFERENCE GUIDE

  • OVERVIEW &
    START-UP
  • OVERVIEW OF SCREENS
  • SYSTEM NOTIFICATIONS
  • INTEGRATION WITH CARELINK™ SOFTWARE APP

OVERVIEW & START-UP


1. Overview


FOR PEOPLE WITH DIABETES
  • When using the MiniMed™ Mobile app, up to five care partners can view and receive alerts through the CareLink™ Connect app
  • User needs to manually provide CareLink™ Personal username to care partners
  • Must accept care partner request to follow (will appear in CareLink™ account once care partner sets up app)

FOR CARE PARTNERS
  • Securely view glucose levels, graphs, trends, and high or low glucose alerts anywhere, for greater peace of mind
  • Ability to view pump data
  • Be more informed and supportive, without being intrusive
  • Available for either iOS and Android™ platforms
  • Informed of alerts and notifications
  • Ability to follow one Medtronic customer

2. Start-up


CareLink Connect App Start-up

MINIMED MOBILE APP

Care partners download the CareLink™ Connect app from the Apple App Store® or Google Play™ store.


CareLink Connect App Start-up

The app will guide the care partner through start-up screens which give an introduction on app features.


CareLink Connect App Start-up

A dosing disclaimer warning must be acknowledged and a Secure Screen lock must be set up during initial App start up.


Note:
Note icon The CareLink™ Connect app is not intended to replace the real-time display of continuous glucose monitoring or insulin pump data on the pump users primary display device (i.e., the insulin pump). All therapy decisions should be based on the primary display device.
Info icon Time in Range data reflects the last 24 hours and requires a minimum of one sensor glucose (SG) value to display any data.

CareLink Connect App Startup

Next, the care partner must send a follow request by inputting the username of the CareLink™ Personal account (provided by pump user). The pump user must accept this request within 24 hours in their CareLink™ account.


Note:
Note icon Pump user will receive an email notification stating they have a follow request pending and must approve the request via their CareLink™ Personal account or MiniMed™ Mobile app. Follow requests must be approved within 24 hours or needs to be resubmitted.

OVERVIEW OF SCREENS


Menu screen

MENU

Home screen

HOME SCREEN

Notifications settings screen

NOTIFICATIONS SETTINGS

History screen

HISTORY

Time in Range screen

TIME IN RANGE

Device Status screen

DEVICE STATUS

SYSTEM NOTIFICATIONS


  • Notifications should occur when app is in foreground or background
  • If notifications are not received by care partner:
    • Ensure app is open (not force closed)
    • Ensure notifications are set up correctly in app
      • Tap Edit
      • Tap the alert category
      • Chose which to receive and whether a delay is desired
  • Check phone setting to ensure notifications for the app are turned on

SYSTEM NOTIFICATIONS


INTEGRATION WITH CARELINK™ SOFTWARE APP


CARELINK CONNECT APP OVERVIEW


For the CareLink™ Connect to receive notifications and data:


The MiniMed™ Mobile app must:
  • Be within 20 feet (6 meters) of the pump
  • Have internet connection
  • Be logged in CareLink™ Personal
  • Have Sync to CareLink™ turned on

The CareLink™ Connect app must:
  • Have internet connection
  • Be logged into CareLink™ Personal


Notifications appear when the MiniMed™ Mobile app:

  • Is too far away from pump
  • Has no internet connection
  • Is logged out of CareLink™ Personal
  • Has the Sync to CareLink™ feature off

Most recent data screen

Most recent data appears for 15 min
- No banner appears

Data fields screen

After 15 minutes, data fields are dashed
- banner appears

No data screen

No data message
>24 hours

Frequently Asked Questions


How are care partners added?

  • Adding a care partner is initiated in the CareLink™ Connect app. Once care partners download the CareLink™ Connect app, they will be prompted to create a CareLink™ account in the app, which will redirect to the CareLink™ website to complete the setup process. Once the account is created, they can click “Request to follow” and enter the pump user’s CareLink™ account username, then click “Send request.” The MiniMed™ Mobile user will have 24-hours to accept the request.
  • A User Guide is also imbedded in the app and can accessed by tapping Menu, and then the Help section.

Can a care partner follow more than one MiniMed™ Mobile app user?

A care partner can currently follow only one person on MiniMed™ Mobile app at this time. To follow more than one person, the care partner would need to create an additional CareLink™ care partner account and link it to a different MiniMed™ Mobile app user. The CareLink™ Connect app can only be logged into one care partner account at a time, and so can only display one MiniMed™ Mobile app user’s data at a time.

Which notifications can a care partner receive?

Care partners can receive any of the notifications that the MiniMed™ Mobile app user has turned on in the pump by having that particular notification turned on in the CareLink™ Connect app. Care partners can choose to receive less notifications if desired.

Does the CareLink™ Connect app always show up-to-date data?

To view up-to-date data, the CareLink™ Connect app user must be logged in and have internet connection on their phone. In addition, the MiniMed™ Mobile app user must have:

  1. Their pump and phone in range (about 20 feet)
  2. Their phone connected to internet access
  3. Sync to CareLink™ feature on
  4. Be logged into CareLink personal on the app

The CareLink™ Connect app Home screen will indicate when data was last uploaded.

Can a care partner turn off notifications and alarms in the CareLink™ Connect app?

Yes, care partners can adjust notifications and alarms in the CareLink™ Connect app. Also, depending on the phone's operating system, customers can control how they appear.

Important Safety Information >
Labeling Symbols >
  • Home
  • Contact Us
  • Healthcare Professionals
  • myHome
  • Diabetes.shop
  • Patient Bill of Rights
  • Patents
  • Sitemap
  • Digital Millennium Copyright Act (DMCA)

  • Services
  • Services Overview

  • Diabetes Care
  • About Diabetes
  • Diabetes Glossary
  • Getting Started with CGM
  • Diabetic Ketoacidosis (DKA)
  • Hypoglycemia Unawareness
  • Carb Counting
  • Benefits of CGM
  • Type 1 Diabetes
  • Type 2 Diabetes
  • Diabetes and Driving
  • Time-in-Range
  • Symptoms and Complications
  • Work Life with Diabetes
  • CGM for Type 2 Diabetes
  • Products
  • CONTOUR®NEXT LINK Glucose Meter
  • CareLink™ Software
  • Continuous Glucose Monitoring
  • Device Upgrade
  • InPen™ Smart Insulin Pen
  • Guardian™ Connect CGM System
  • Infusion Sets
  • i-Port™ Advance Injection Port
  • Medtronic Extended™ infusion set
  • MiniMed™ 780G System
  • MiniMed™ 770G System
  • MiniMed™ 630G System
  • Smart MDI
  • Sistema InPen™
  • Sistema MiniMed™ 780G
  • Style & Accessories

  • Treatments
  • Continuous Glucose Monitoring
  • Children & Pump Therapy
  • Insulin Pump Therapy
  • Insulin Pump Therapy for Type 2 Diabetes
  • CGM for Type 2 Diabetes
  • CGM for Veterans
  • Support
  • MiniMed™ 780G System Support
  • MiniMed™ 770G System Support
  • MiniMed™ 670G System Support
  • MiniMed™ 630G System Support
  • MiniMed™ 530G System Support
  • MiniMed™ Revel Insulin Pump Support
  • Guardian™ Connect CGM System Support
  • InPen™ System Support
  • CareLink™ Software Support
  • i-Port Advance™ Injection Port
  • Infusion Set Support
  • Equipment Interference
  • Sensors & Transmitters Support
  • Insertion Site Management
  • Ordering & Billing
  • Travel
  • User Guides & Manuals
  • Community
  • Connect with a Medtronic Ambassador
  • Diabetes Online Communities
  • Real-Life Stories
  • Subscribe to Email Newsletter
  • The LOOP Blog
  • Video Library
  • Share Your Idea

  • Medtronic Innovation
  • About Us
  • Careers
  • Innovation Pipeline
  • Innovation Milestones
  • Mission Statement
  • News Releases
  • Media Kits

  • Medtronic Access Programs
  • Medtronic Assurance
  • CGM4U Program
  • CGM Access Discount
  • Flex Payment Plan
  • Facebook icon for Facebook
  • Instagram icon for Instagram
  • X icon for X
  • Tiktok icon for TikTok
  • YouTube icon for YouTube
  • LinkedIn icon for LinkedIn

© Medtronic. All rights reserved. Medtronic, Medtronic logo and Engineering the extraordinary are trademarks of Medtronic. Third party brands are trademarks of their respective owners. All other brands are trademarks of a Medtronic company.

Phone icon 1-800-646-4633
Medtronic logo with tagline Engineering the extraordinary
Terms of Use   |   Notice of Privacy Practices   |   Website Privacy Policy