ALERT: Due to the inclement weather across much of the country, Medtronic deliveries are currently experiencing delays and there will be longer than normal hold times on the phone. Visit www.Diabetes.shop if you need to place an order, get a sensor or belt clip replacement, or check the status of your supply order. X
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Medicare Support

If you plan to enroll in Medicare, some of the details related to your diabetes management will change. Our valued customers enrolling in Medicare often have questions on what to expect with their experience using Medtronic products.

FREQUENTLY ASKED QUESTIONS

Original Medicare refers to Medicare Part A and Part B. You will have the opportunity to enroll with Medicare Part A for hospitalization and with Part B for medical equipment coverage such as Medtronic insulin pump and pump supplies.

You also have the option to choose a Medicare Advantage Plan (Part C) instead of Original Medicare to cover your Medtronic insulin pump and pump supplies. Medicare Advantage is an “all in one” alternative to Original Medicare. If you’re planning on signing up for a Medicare Advantage plan, please confirm the specific details for coverage with the company that you select to make sure that they cover Medtronic supplies. Supplies include infusion sets, reservoirs and test strips.

For more information on Medicare, please visit www.medicare.gov.

This will depend. Check with your current healthcare professional to make sure they are enrolled as a Medicare provider. Only providers registered with Medicare can prescribe covered products to individuals enrolled in Medicare.

  1. Before you enroll, visit with your healthcare professional to:
    • Discuss Medicare requirements for insulin pump coverage and to prepare for required lab tests (details covered in the next section on this page)
    • Confirm if they are an enrolled Medicare provider so that you can continue to see them for your diabetes management and ongoing prescription needs
  2. Make sure you are checking your blood glucose an average of 4 times a day or using a therapeutic continuous glucose monitor (CGM) at least one month before you enroll. Your healthcare professional will need to document this in your medical records.

Yes, an insulin pump and supplies can be covered when specific criteria are met.

For a pump and ongoing supplies to be covered, Medtronic will request for your healthcare professional to send us written documentation which should include:

  1. Your diabetes diagnosis
  2. If you are checking blood glucose an average of four times a day or using a therapeutic continuous glucose monitor (CGM) for the month prior to Medicare enrollment

Some additional blood tests from a lab may be required. Your healthcare professional may order various lab tests including a fasting C-Peptide, a fasting blood glucose test and/or an “Islet Cell Autoantibody”. We can help guide you through the process if you call 1-877-585-0158 on Monday-Friday, 8 AM-6 PM Central Time.

Unfortunately, Medicare doesn’t cover Medtronic CGM (transmitters or glucose sensors) at this time, but we do offer several cost support options, like our CGM Access Program. CGM products would need to be paid for out of pocket or through secondary insurance. Give us a call to discuss your options at 1-877-585-0158 on Monday-Friday, 8 AM-6 PM Central Time.

If any issues occur with your pump, call our 24-Hour Technical Support team at 1-877-585-0158.

If you would like to find out the warranty status of your pump or discuss your upgrade options, call 1-800-646-4633, option 3 on Monday-Friday, 8 AM-6 PM Central Time.

To check your current warranty status online, visit www.Diabetes.Shop/devices and sign in to your account.

You can:

  • Order supplies at www.Diabetes.Shop
  • Call 1-800-646-4633, option 2 on Monday-Friday, from 8 AM-6 PM Central Time.

We recommend setting up scheduled orders through either of these options which will create automatic orders based on your prescription.

Place orders when you have one month of supplies left to allow plenty of time for us to collect documents and process the order.

Unfortunately, Medtronic glucose sensors are not currently covered by Medicare. If you place an order for sensors, they would need to be paid for out of pocket or through secondary insurance. To discuss your options, call 1-877-585-0158 on Monday-Friday, 8 AM-6 PM Central Time.

Medicare allows reorders every 90 days. However, they don’t allow suppliers to ship supply orders until you have 10 days or less of supplies on hand. We will contact you within 14 days of supply shipments to make sure that the items are still needed.

Yes! You may place orders by enrolling in “scheduled orders” online at www.Diabetes.Shop or by speaking with a member of the Supply Management Team at 1-800-646-4633, option 2 on Monday-Friday, from 8 AM-6 PM Central Time.

We will still need to speak with you within two weeks before shipping to confirm the amount of supplies that you have on hand.

To speak with a Medtronic teammate who specializes in Medicare, call 1-877-585-0158.

You can also review Medicare resources at www.medicare.gov or by calling 1-800-MEDICARE (1-800-633-4227).

UNDERSTANDING THE BASICS


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If you’d like some foundational understanding of what it may mean to sign up for Medicare, we recommend visiting the Medicare website or calling 1-800-MEDICARE (1-800-633-4227).

ORDERING ONGOING SUPPLIES


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To make things easier, sign up for scheduled orders for ongoing shipments. We will still need to speak with you before the shipment is sent.

If you prefer, you can place your order online at www.Diabetes.Shop or by phone.

SPEAKING WITH A SPECIALIST


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To speak with a Medtronic team member who can answer any other questions, call 1-877-585-0158.