Service when you need it

Whether you’re new to Medtronic therapy or have been with us for many years, we are committed to providing you the best service and support we can. As a Medtronic customer, you have access to our dedicated team of experts 24 hours a day, 365 days a year—and that’s only one of the ways we’re here to help you be successful.

Designed with you in mind

Everyone's experience with diabetes is different. Our goal is to provide you with the level of support you want to help reach your therapy goals.

Support every step of the way

Help choosing the right therapy

Our therapy specialists can help you review your options as you choose the best therapy for you. They can help verify your insurance.

Assistance programs

Living with diabetes comes with many barriers. Getting access to technology shouldn't be one of them. Learn more

Hands-on product training

In-person or online trainings help you get started on the right foot and make sure you have everything you need to be successful on your new therapy.

24-Hour Technical Support

We offer round-the-clock support for any issues you might encounter. When you need us call 1-800-646-4633 and select option 1.

Online educational resources

Interested in learning more about your diabetes device on your own? We offer a variety of resources available online to help.

Clinical guidance

If you’re looking for ways to improve your diabetes management, you always have the option to request a meeting with a clinical trainer to discuss any factors that may be impacting your sugar levels. CareLink^™ software converts data from your device into easy to understand reports that can be used during doctor's visits.

Access to real people

Connect with a Medtronic Ambassador to talk with someone using Medtronic therapy.

Supply ordering on your terms

Diabetes.shop is the place to manage supply orders and communication preferences. You can even request a replacement sensor or pump clip.

Upgrade options

You always have access to the latest technology with our variety of treatment options and different upgrade programs.

Real customer care experiences

Mattie

Medtronic Ambassador living with type 1 diabetes

Meet Mattie
Phyllis

Medtronic Ambassador living with type 1 diabetes

Meet Phyllis
Rukiyyah

Medtronic Ambassador living with type 1 diabetes

Meet Rukiyyah

What I love most about Medtronic is their customer service — that they have people living with diabetes just like me, they understand what I’m going through, and I can call and connect with them anytime. When it’s Sunday and I need help at 8 o’clock, they answer. And I really love that."

Mattie, living with type 1 diabetes

We want to hear from you

Did you know Medtronic is always looking for ways to better serve the diabetes community?

Share your idea with us

Contact us
anytime

1-800-646-4633
(TOLL FREE)

Phone menu options

1	Product technical support or software assistance, press 1
2	Purchase supplies or get a status of an order, press 2
3	Insulin pump, CGM and smart pen upgrade or check status of recent device order, press 3 (Monday - Friday, 8:00 a.m. to 7:00 p.m. Central Time)
4	Payments and billing, press 4 (Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)
5	Returns and exchanges, press 5 (Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)

Diabetes.shop support

Please click here to get in touch

International contacts

Please click here for international contacts

Looking for something else?

Stay in the know

We’re always working to improve our customer support. When we release new support options, we often let customers know via email. Share your information and consent with us to make sure you’re in the loop.

Update preferences

Service when you need it

Designed with you in mind