PRODUCT SUPPORT
WHEN YOU NEED IT.

As a Medtronic customer, you’ll have access to our dedicated team of experts 24 hours a day, 365 days a year. We personalize the support we provide throughout your journey, whether you are just getting started or have used a device for several years.

SERVICE DESIGNED
WITH YOU IN MIND.

Everyone’s experience with diabetes is different. Some may want a little support, and some may want a lot. Either way, we are committed to providing you with the level of support you want to reach your therapy goals.

SUPPORT FOR
NEW CUSTOMERS.

Therapy Consultation

First you’ll speak with a Diabetes Therapy Specialist before purchasing a device. You can ask questions about product options and your insurance coverage. At this point, some may need to work with a third-party supplier due to insurance coverage. We’ll connect you if needed.

WHAT SHOULD YOU DO TO PREPARE?

We recommend researching the product you are most interested in ahead of this call. You may also reach out to your health insurance to find out about your coverage and speak with your healthcare professional about starting therapy to make the process move quickly.

Preparing For Training

Our team is ready to get you started on your new system. We'll help you schedule and prepare for your training appointment with one of our clinical trainers.

WHAT SHOULD YOU DO TO PREPARE?

Once your order ships, look out for an email or phone call from your trainer. This is a good time to create a list of questions you have about getting started to review during your first call. From there, be sure to complete the pre-training homework to get set for your training.

Product Training

Our clinicians are located nationwide, ready to train you as you start on your device. Receive your training in-person or virtually, whatever best meets your needs.

WHAT SHOULD YOU DO TO PREPARE?

Come prepared for class by completing your pre-training homework. Bring all of the items needed for your training and make sure to charge your transmitter before your continuous glucose monitor (CGM) training.

Ongoing Support

Once trained, you’ll have access to our technical support team, available 24 hours a day, 7 days a week. This group specializes in answering product questions, providing training refreshers, and product troubleshooting. You can also watch product-related videos and get step-by-step support on our website. Plus, we’ve worked to make ordering ongoing supplies easy. Talk to our team via phone or use our mobile-friendly portal to place and track orders.

SUPPORT FOR
EXPERIENCED CUSTOMERS.

Technical Support

You have access to our support team, available 24 hours a day, 7 days a week. Specialists will help in answering product questions and troubleshooting.

Therapy Optimization

If you are looking for ways to improve your outcomes using our technology, you have the option to request a meeting with a clinical trainer who can meet with you to review your device settings and behaviors that may be impacting your sugar levels.

Ordering Support

When you are ready to order supplies, we have several support options. You can use www.Diabetes.Shop to place an order for products like sensors or infusion sets. You can also speak with someone over the phone to place an order. Plus, you can schedule orders in advance to simplify the process.

Upgrade Options

If you would like to move to a different technology during your Replacement warranty period, we offer upgrade programs. A Diabetes Therapy Specialist can help you obtain a new prescription from your healthcare provider and order your new device.

Supporting people
like you.

We support thousands of people living with diabetes each year. Our goal is to make every interaction positive and provide the answers you are looking for.

“My little girl is my whole world, so when she was diagnosed with diabetes I was overwhelmed. There was so much to remember and keep track of. 24-Hour Technical Support was more like a lifeline for me in those first few months, and whenever I had a question they were right there to answer. And, they still are!”

Alyssa

Medtronic Customer

"I was shocked when I got my diabetes diagnosis. Suddenly, I had a lot of questions. I’m glad that Medtronic was there to answer them. By the time I finished my training, I was an expert in my new sensor pump. It’s reassuring to know that I got the right information, just when I needed it most.”

Alexander

Medtronic Customer

CONTACT US
BY PHONE

1-800-646-4633 (toll-free)

Phone Menu Options

For product technical support, press 1

To purchase supplies or get a status of an order, press 2

To purchase an insulin pump, continuous glucose monitoring transmitter, or a smart insulin pen, press 3

For billing & payments, press 4

For returns, press 5

To learn more about the MiniMed^™ 770G insulin pump, press 6

Diabetes.Shop Support

Please click here to get in touch

International Contacts

Please click here for international contacts

Looking for something else?

DON’T MISS OUT ON
IMPORTANT INFORMATION!

We are always working to improve the experience you have with us. When we release new personalized support options, we often let customers know via email. In order to receive those notifications, we'll need your consent. If you would like to opt in, please update your preferences by clicking below.

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Medtronic respects and upholds the confidentiality of your personal information. We will not share your personal information with any third-parties, except as otherwise noted in our Website Privacy Policy.

MiniMed and SmartGuard are registered trademarks, Always By Your Side is a service mark of Medtronic, MiniMed Inc.

PRODUCT SUPPORT WHEN YOU NEED IT.

As a Medtronic customer, you’ll have access to our dedicated team of experts 24 hours a day, 365 days a year. We personalize the support we provide throughout your journey, whether you are just getting started or have used a device for several years.

SERVICE DESIGNED WITH YOU IN MIND.

SUPPORT FOR NEW CUSTOMERS.

Therapy Consultation

WHAT SHOULD YOU DO TO PREPARE?

Preparing For Training

WHAT SHOULD YOU DO TO PREPARE?

Product Training

WHAT SHOULD YOU DO TO PREPARE?

Ongoing Support

SUPPORT FOR EXPERIENCED CUSTOMERS.

Technical Support

Therapy Optimization

Ordering Support

Upgrade Options

Supporting people like you.

CONTACT US BY PHONE

1-800-646-4633 (toll-free)

Phone Menu Options

Diabetes.Shop Support

International Contacts

Looking for something else?

Most Popular Topics

DON’T MISS OUT ONIMPORTANT INFORMATION!

PRODUCT SUPPORT
WHEN YOU NEED IT.

SERVICE DESIGNED
WITH YOU IN MIND.

SUPPORT FOR
NEW CUSTOMERS.

SUPPORT FOR
EXPERIENCED CUSTOMERS.

Supporting people
like you.

CONTACT US
BY PHONE

DON’T MISS OUT ON
IMPORTANT INFORMATION!