Everyone’s experience with diabetes is different. Some may want a little support, and some may want a lot. Either way, we are committed to providing you with the level of support you want to reach your therapy goals.
First you’ll speak with a Diabetes Therapy Specialist before purchasing a device. You can ask questions about product options and your insurance coverage. At this point, some may need to work with a third-party supplier due to insurance coverage. We’ll connect you if needed.
We have a dedicated team to help you get started on your new system. We'll help you schedule and prepare for your training appointment with one of our clinical trainers.
Our clinicians are located nationwide, ready to train you as you start on your device. Receive your training in-person or virtually, whatever best meets your needs.
Once trained, you’ll have access to our technical support team, available 24 hours a day, 7 days a week. This group specializes in answering product questions, providing training refreshers, and product troubleshooting. You can also watch product-related videos and get step-by-step support on our website. Plus, we’ve worked to make ordering ongoing supplies easy. Talk to our team via phone or use our mobile-friendly portal to place and track orders.
You have access to our support team, available 24 hours a day, 7 days a week. Specialists will help in answering product questions and troubleshooting.
If you are looking for ways to improve your outcomes using our technology, you have the option to request a meeting with a clinical trainer who can meet with you to review your device settings and behaviors that may be impacting your sugar levels.
When you are ready to order supplies, we have several support options. You can use www.Diabetes.Shop to place an order for products like sensors or infusion sets. You can also speak with someone over the phone to place an order. Plus, you can schedule orders in advance to simplify the process.
If you would like to move to a different technology during your warranty period, we offer upgrade programs. A Diabetes Therapy Specialist can help you obtain a new prescription from your healthcare provider and order your new device.
We support thousands of people living with diabetes each year. Our goal is to make every interaction positive and provide the answers you are looking for.
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