Select Region
Home
Top 10
Important Product Safety InformationAlert: Product and Safety Notice

DIABETES TAKES
NO BREAKS.
NEITHER DO WE.
 ALWAYS BY
YOUR SIDESM.

Diabetes never rests, but you are not alone. We’re with you on this journey. We’ve supported over 1.2 million people living with diabetes around the world. From your first training session to ongoing support, our global team is always there to help.

 

Training and Education:

Our experienced training and education team will help you get the most from your new therapy.

>

StartRight™ Program:

Our personal coaching program has helped more than 100,000 people get started on pump or sensor therapy.

>

24-Hour Technical Support:  

Our 24-Hour Technical Support team is available around the clock to answer all your product, service and software questions.

>

Global Assistance:

Our global service gives you peace of mind by ensuring you have the support you need when you need it, wherever you go.

>

Our unparalleled service is the #1

Our unparalleled service is the # 1 reason people with diabetes stay with us.

"One of my happiest moments was when a patient I assisted in 2007 called another department for help and asked for me by name. Knowing that I had such an impact on that individual makes my job worth it."
Wilma Igwe
Customer Support Specialist

JOIN THE MEDTRONIC FAMILY TODAY.
DISCOVER HOW WE’RE ALWAYS BY YOUR SIDE.

Have a Medtronic representative give you a call.

Are you an existing Medtronic customer?



If you’re looking for product or service assistance, please visit our customer support portal.

Select one or more of the below:

AUTHORIZATION FOR USE OF PROTECTED HEALTH INFORMATION

You authorize Medtronic MiniMed, Inc. d/b/a Medtronic Diabetes or its subsidiaries, contractors or representatives to use your personal information, including but not limited to your contact information and health information, for marketing purposes and to share that information with Medtronic representatives and contractors. Information you may receive includes, but is not limited to: (a) Medtronic Diabetes products, therapies or services; (b) marketing and promotional offers; (c) inquiries about your experience with Medtronic Diabetes products, therapies and services; and/or (d) suggestions for how Medtronic Diabetes can enhance its customer support.

This authorization will expire three (3) years from the later of the date you submit this authorization online; or (ii) the last date products or services were received from Medtronic, but may expire sooner if you revoke it by following the instructions below.

You have the right to revoke this authorization at any time by (i) e-mailing takecontrol@medtronic.com; or (ii) signing into your myHome profile and updating my communication preferences at www.diabetes.shop/myhome. A revocation will not affect actions Medtronic Diabetes has already taken based on this authorization. Information disclosed pursuant to this authorization may be re-disclosed by the recipient of the information and may no longer be protected by the federal privacy standards.

You have the right to refuse to sign this authorization. Refusal to sign will not affect your treatment or health insurance eligibility or benefits.

Questions? Contact our Customer Service Center at 800-646-4633, or by email at takecontrol@medtronic.com.

CONSENT FOR RECEIPT OF PHONE COMMUNICATIONS

You consent to receiving phone calls, including pre-recorded and auto-dialed communications, at the phone number(s) submitted above using automated technology from or on behalf of Medtronic MiniMed, Inc. d/b/a Medtronic Diabetes, concerning the marketing, advertising and/or offers of sale of Medtronic Diabetes products, therapies and services. You also certify that you are (a) age 18 and older and (b) authorizing and consenting to use of the information provided for Medtronic Diabetes to contact you. Your consent is not a condition for purchase. Airtime, message and data rates may apply. You may opt out at any time by (i) e-mailing takecontrol@medtronic.com; or (ii) signing into your myHome profile and updating your communication preferences (www.diabetes.shop/myhome).

CONSENT FOR RECEIPT OF TEXT COMMUNICATIONS

You consent to receiving text messages at the phone number(s) submitted above using automated technology from or on behalf of Medtronic MiniMed, Inc. d/b/a Medtronic Diabetes, concerning the marketing, advertising and/or offers of sale of Medtronic Diabetes products, therapies and services. You also certify that you are (a) age 18 and older and (b) authorizing and consenting to use of the information provided for Medtronic Diabetes to contact you. Your consent is not a condition for purchase. Airtime, message and data rates may apply. You may opt out at any time by (i) texting "STOP" in return to a text; (ii) sending an email to takecontrol@medtronic.com; or (iii) signing into your myHome profile and updating your communication preferences (www.diabetes.shop/myhome).

ALREADY A MEDTRONIC CUSTOMER?

If you’re looking for product or service assistance, please visit our customer support portal.


Support

By submitting this form, you are granting Medtronic MiniMed, Inc. ("Medtronic") permission to add your contact information to its database for sending you additional information and communications related to Medtronic products and therapies. You may revoke this permission at any time by e-mailing takecontrol@medtronic.com or by sending a request in writing to: Medtronic MiniMed, Inc. c/o Customer Support, 18000 Devonshire Street, Northridge, CA 91325-1219

Medtronic respects and upholds the confidentiality of your personal information. We will not share your personal information with any third-parties, except as otherwise noted in our Website Privacy Policy.

MiniMed and SmartGuard are registered trademarks, Always By Your Side is a service mark of Medtronic, MiniMed Inc.