Contact Us

We are here to assist you with the support you may need every step of the way. We offer detailed information about common areas of interest on our website. Please take a look at the options below.

Looking for something else?

Most Popular Topics

Send Us a Message

Please choose a subject from the drop down list below to ask a question or send feedback.

If you have a medical emergency or you need specific medical advice, you should contact your primary healthcare provider or your local emergency room.

*Required Field

() -

Thank you for your inquiry.

Please allow 24 - 48 hours for a response from a Medtronic representative.

If you require a faster response, contact our Support team by phone, or use the virtual assistant Ask Kim on the website.

Contact Us via Phone

1-800-646-4633 (toll-free)


Phone Menu Options


Option 1 icon
Product Assistance
Software Assistance

(24 hours a day, 365 days a year)


Option 2 icon
Order Supplies
Check Order Status
Update Insurance Information

(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)


Option 3 icon
Insulin Pump, CGM and Smart Pen Upgrade or Check Status of Recent Device Order
(Monday - Friday, 8:00 a.m. to 7:00 p.m. Central Time)


Option 4 icon
Payments and Billing
(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)


Option 5 icon
Returns and Exchanges
(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)


International Contacts icon

International Contacts

Please click here for international contacts