We are here to assist you with the support you may need every step of the way. We offer detailed information about common areas of interest on our website. Please take a look at the options below.
Looking for something else?
Contact us via phone
1-800-646-4633 (toll-free)
Phone menu options
1
Product Assistance Software Assistance (24 hours a day, 365 days a year)
2
Order Supplies Check Order Status Update Insurance Information (Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)
3
Insulin Pump, CGM and Smart Pen Upgrade or Check Status of Recent Device Order (Monday - Friday, 8:00 a.m. to 7:00 p.m. Central Time)
4
Payments and Billing (Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)
5
Returns and Exchanges (Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)
Please choose a subject from the drop down list below to ask a question or send feedback.
If you have a medical emergency or you need specific medical advice, you should contact your primary healthcare provider or your local emergency room.
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Please allow 24 - 48 hours for a response from a Medtronic representative.
If you require a faster response, contact our Support team by phone, or use the virtual assistant Ask Kim on the website.