ALERT: Due to the inclement weather across much of the country, Medtronic deliveries are currently experiencing delays and there will be longer than normal hold times on the phone. Visit if you need to place an order, get a sensor or belt clip replacement, or check the status of your supply order. X


We are here to assist you with the support you may need every step of the way. We offer detailed information about common areas of interest on our website. Please take a look at the options below.

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Contact us via phone

1-800-646-4633 (toll-free)

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Product Assistance
Software Assistance

(24 hours a day, 365 days a year)

Order Supplies
Check Order Status
Update Insurance Information

(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)

Insulin Pump, CGM and Smart Pen Upgrade or Check Status of Recent Device Order
(Monday - Friday, 8:00 a.m. to 7:00 p.m. Central Time)

Payments and Billing
(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)

Returns and Exchanges
(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)

International contacts

Please click here for international contacts

Contact us via mail

18000 Devonshire Street
Northridge, CA 91325

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If you have a medical emergency or you need specific medical advice, you should contact your primary healthcare provider or your local emergency room.

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