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Important Product Safety InformationAlert: Product and Recall Notices

MiniMed™ 670G System Discontinuation of New Sales

Medtronic is dedicated to driving innovation in diabetes management technologies so customers like you can focus more on your lives and less on diabetes. With the advancement of the MiniMed™ 770G system, Medtronic has decided to simplify the insulin pump offerings and discontinue selling the MiniMed™ 670G system starting February 1, 2021. We will continue to offer 24-Hour Technical Support for troubleshooting and will continue to offer infusion sets and reservoirs to support current customers with their therapy needs.
 If you are currently using the MiniMed™ 670G sysyem, you will continue to receive the same support for your device.

OUR CURRENT SYSTEM OFFERINGS FOR NEW SALES:
THE MINIMED™ 770G SYSTEM AND THE MINIMED™ 630G SYSTEM

OUT-OF-WARRANTY MEDTRONIC CUSTOMERS

We will continue to offer 24-Hour Technical Support for troubleshooting and will continue to offer infusion sets and reservoirs to support current customers with their therapy needs.

However, with the discontinuation of new sales, if your pump is out of warranty and were to stop working after February 1, 2021, you will not be able to purchase the same pump model you are currently using. But do not worry, we will continue to support you in this transition! We will offer you a MiniMed™ 670G continuation-of-therapy loaner pump for 90 days which will help you stay on pump therapy while you go through the purchase process of the next available pump model.

If you are interested in upgrading to our newest technology, you may be eligible for our Pump Trade-in Program, which allows you to the return your current insulin pump for a $500 Medtronic account credit when a new pump has been purchased. To check your eligibility or to learn more about our newest MiniMed™ insulin pump technology, call us at 877-585-0184 (M–F, 8AM–6PM, CT).


IN-WARRANTY MEDTRONIC CUSTOMERS

Medtronic will continue to provide in warranty product support and warranty replacements as originally planned through the full term of your warranty. We will continue to offer 24-Hour Technical Support for troubleshooting and will continue to offer infusion sets and reservoirs to support current customers with their therapy needs.

If you would like to upgrade your pump, Medtronic offers programs to help you enjoy our latest technology. Check here to learn more or call us at 877-585-0184 (M–F, 8AM–6PM CT).

HAVE QUESTIONS?

This will not affect your experience. We will continue to offer the pump supplies you currently use with your MiniMed™ 670G system. And if your pump malfunctions, we will offer you a MiniMed™ 670G replacement pump, as we normally would.
We will continue to offer the pump supplies you currently use with your MiniMed™ 670G pump. However, if your pump were to malfunction after February 1, 2021, you will not be able to purchase the same pump model you are currently using. We are here to help you in this transition. We will offer you a MiniMed™ 670G pump continuation of therapy loaner pump for 90 days, which will help you stay on pump therapy while you go through the purchase process of another available pump model.

You can upgrade to the MiniMed™ 770G insulin pump system. The MiniMed™ 770G system offers SmartGuard™ technology, also featured in the MiniMed™ 670G system. However, it has the added benefits of smartphone connectivity and an expanded age indication to individuals as young as two.

Individuals can now view pump and continuous glucose monitoring (CGM) information on their smartphones, receive device notifications, and offer remote access to care partners. The MiniMed™ 770G system is also enabled for future software upgrades when such software upgrades are available. Customers will be offered a software upgrade at no charge within one year from the date of this software approval. Software approval will be announced.∆

If you’re looking for product or service assistance, please visit our customer support or call 24-Hour Technical Support at 1-800-646-4633, option 1.

References
∆ Program eligibility requirements and terms and conditions apply. Subject to change.
* Refers to SmartGuard™ Auto Mode. Some user interaction required. Individual results may vary.
† The Suspend on Low Feature is only available with a connected CGM.

Software Upgrade Terms and Conditions:

  • This program allows MiniMed™ 770G system users a software upgrade at no charge within one year from the date of this software approval. Software approval will be announced.
  • Software upgrade process is subject to change. The process may result in healthcare provider office visit and may result in out-of-pocket expenses such as co-pay, depending on insurance coverage. The process may require the completion of product related training.
  • This program includes the insulin pump software only. CGM products and consumables are not included in this offer.
  • Warranty dates do not reset. The replacement warranty date of an insulin pump upgraded with the software will remain the same as the replacement warranty date of the initial pump purchased. Your warranty date does not impact eligibility for a software update.
  • MiniMed™ pumps and software have certain labeling restrictions that may exclude certain populations, including age and type of diabetes. We recommend you consult your healthcare provider regarding your eligibility to receive the software upgrade based on the labeling of the upgrade, which may differ from the labeling of the MiniMed™ 770G pump.
  • Insurance coverage and plan design varies and may impact the ability to upgrade. Coverage is contingent upon your health insurance medical policy guidelines. Restrictions and medical necessity requirements may apply.
  • A valid prescription will be required for this software upgrade. All participants should consult their healthcare provider for all therapy related decisions.
  • Program terms and conditions are subject to change at any time and without notice. Other restrictions may apply.