Replacement warranty

Medtronic provides a Replacement warranty to people purchasing a new device. Our Replacement warranty allows you to use your device knowing that we’ll be here to support you should something happen.

Below you’ll find the standard Replacement warranty periods offered for Medtronic products. Replacement warranty terms can vary by model, insurance provider, and international location. If you would like more information on your specific model, please review your product’s user guide for complete details and full warranty terms. For warranty information about infusion sets, review this warranty policy.

Using an in-warranty device helps provide the best possible experience because it plays a big part in optimal device performance. To check your device’s warranty status and review upgrade options for out-of-warranty devices, sign in to your Medtronic account.

Insulin pump image

Insulin Pump
4-5 years

Sensor and transmitter image

Transmitter & Charger
1 year

Infusion set image

Infusion set
1 year

Medtronic MiniMed, Inc. warrants the Medtronic Extended™ infusion set, MiniMed™ Quick-set™ infusion set, MiniMed™ Mio™ Advance infusion set, MiniMed™ Silhouette™ infusion set, and MiniMed™ Sure-T™ infusion set; hereinafter “infusion set”, to the purchaser of the product against defects in material and workmanship for a period of one (1) year from the date of purchase.

During the warranty period, Medtronic MiniMed will replace or repair, at its discretion, any defective infusion set, subject to the conditions and exclusions stated herein. This warranty applies only to new devices. In the event an infusion set is replaced, the warranty period will not be extended past its original expiration date. This warranty is valid only if the infusion set is used in accordance with its instructions. Without limitation, this warranty will not apply:

If damage results from changes or modifications made to the infusion set by the user, or third persons, after the date of purchase.
If damage results from service or repairs performed by any person or entity other than the manufacturer or Medtronic.
If damage results from a Force Majeure.
If damage results from negligence or improper use, including but not limited to: improper storage or physical abuse (such as dropping).
If damage results from use of the device in a manner other than according to the product’s labeling, instructions for use, or regulatory notifications.

This warranty shall be personal to the original purchaser. Any sale, rental or other transfer or use of the product covered by this warranty to or by a user other than the original purchaser shall cause this warranty to immediately terminate. This warranty does not apply to any other accessories. The remedies provided for in this warranty are the exclusive remedies available for any breach hereof. Neither Medtronic, MiniMed, nor its suppliers or distributors shall be liable for any incidental, consequential, or special damage of any nature or kind caused by or arising out of a defect in the product. All other conditions and warranties, other than mandatory statutory warranties, expressed or implied, are excluded, including the warranties of merchantability and fitness for a particular purpose. This warranty gives the purchaser specific legal rights, and the purchaser may also have other rights that vary under local law. This warranty does not affect the purchaser’s statutory rights.

Check how much longer is left on your Replacement warranty.

For optimal device performance, make sure your devices are in warranty. Check the Replacement warranty status of your insulin pump and transmitter online by signing in to your Medtronic account. If you’re out-of-warranty, you can easily request an upgrade to begin with just a few clicks online.

Check Replacement warranty

You can also update your contact information online so our team can better connect with you to discuss available options and out-of-pocket cost.

Update my contact information

Phone icon Medtronic will support you if your current device no longer works, but taking a moment to give it a once-over is always a good idea to avoid therapy interruptions. If you are experiencing any unexplained alerts/alarms or see a crack or scratch on your device, contact our 24-Hour Technical Support team at 1-800-646-4633, option 1, 24 hours a day, 365 days a year, to discuss your options.

Check out what’s new with your available pump upgrade options.

MiniMed^™ 780G system

MiniMed 780G insulin pump system

Automatically corrects insulin every 5 minutes, bringing your glucose levels back into range - even if your carb count isn't exact^†
Personalize glucose target ranges with the help of your HCP (100, 110, and 120 mg/dL)
Enabled for future innovations via remote software updates

Learn more How it works

MiniMed^™ 630G system with optional CGM

MiniMed 630G system with optional CGM

CGM optional — Guardian^™ Sensor 3
Helps protect from lows¹

Learn more How it works

Frequently asked questions

Who should I contact if I experience a change with my product or my product no longer works properly during my Replacement warranty?

If you notice a change in your device, please contact 24-Hour Technical Support at 1-800-646-4633, option 1. Our support team will work with you to ensure your therapy stays on track.

What happens if I need to use my Replacement warranty coverage?

If our support team determines you are in need of a replacement, we will send you a replacement via mail. You'll likely be expected to return your old device.

Can I extend my Replacement warranty?

Medtronic does not sell extended warranties.

I own a device outside of the United States. Is my Replacement warranty the same?

Warranty terms vary across international locations. Please contact your local Medtronic office for warranty information. Click here for Medtronic contact information in your country.

Does my belt clip have Replacement warranty coverage?

No, belt clips do not have warranty coverage. If your belt clip is no longer working, you may qualify for a replacement. Click here to learn if you are eligible.

Do I get money back if I have to use my Replacement warranty coverage?

No. Should you need to use your warranty coverage, Medtronic will provide a replacement.

Does my Replacement warranty period reset if I get a replacement device?

No, your warranty does not reset if you receive a replacement device. Your original warranty date will transfer to the replacement device.

What do I do when my Replacement warranty expires?

When using a device beyond its recommended use, your experience could be negatively impacted. If you are experiencing a change in your device’s functionality, please contact 24-Hour Technical Support immediately at 1-800-646-4633, option 1. To learn more about your options for upgrading to newer technology during or after your warranty period, please visit our device upgrade page.

I have Medicare insurance. What is the length of my pump Replacement warranty?

Customers with Medicare insurance will likely have a different warranty length than our standard coverage. Please sign in to your account to check your warranty status.

Are there programs that can help lower my out-of-pocket cost when I upgrade to an in-warranty device?

Yes, we offer multiple financial support programs. Depending on the device and your individual needs, offerings will vary. We are happy to partner with you to determine your options. If you’re interested in upgrading your device, fill out this form or give us a call at 1-800-646-4633, option 3 (Monday - Friday, 8:00 a.m. to 7:00 p.m. CT).

WARNING: Do not use the Suspend on low feature to prevent or treat low glucose. Always confirm your sensor glucose reading using your BG meter, and follow the instructions of your healthcare professional to treat low glucose. Using Suspend on low alone to prevent or treat low glucose may result in prolonged hypoglycemia.

^† Refers to SmartGuard™ feature. Individual results may vary.
1 Bergenstal RM,Tamborlane WV, Ahmann A, et al. Effectiveness of sensor-augmented insulin-pump therapy in type 1 diabetes. N EnglJ Med. 2010;363:311–320.

Important safety information: MiniMed^™ 780G system with SmartGuard^™ technology with Guardian^™ 4 sensor
The MiniMed^™ 780G system is intended for continuous delivery of basal insulin at selectable rates, and the administration of insulin boluses at selectable amounts for the management of type 1 diabetes mellitus in persons seven years of age and older requiring insulin as well as for the continuous monitoring and trending of glucose levels in the fluid under the skin. The MiniMed^™ 780G system includes SmartGuard^™ technology, which can be programmed to automatically adjust insulin delivery based on the continuous glucose monitoring (CGM) sensor glucose values and can suspend delivery of insulin when the sensor glucose (SG) value falls below or is predicted to fall below predefined threshold values.

The Medtronic MiniMed^™ 780G system consists of the following devices: MiniMed^™ 780G insulin pump, the Guardian^™ 4 transmitter, the Guardian^™ 4 sensor, One-press serter, the Accu-Chek^™ Guide Link blood glucose meter, and the Accu-Chek^™ Guide test strips. The system requires a prescription from a healthcare professional.

The Guardian^™ 4 sensor is intended for use with the MiniMed^™ 780G system and the Guardian 4 transmitter to monitor glucose levels for the management of diabetes. The sensor is intended for single use and requires a prescription. The Guardian^™ 4 sensor is indicated for up to seven days of continuous use.

The Guardian^™ 4 sensor is not intended to be used directly to make therapy adjustments while the MiniMed^™ 780G is operating in manual mode. All therapy adjustments in manual mode should be based on measurements obtained using a blood glucose meter and not on values provided by the Guardian^™ 4 sensor. The Guardian^™ 4 sensor has been studied and is approved for use in patients ages 7 years and older and in the arm insertion site only. Do not use the Guardian^™ 4 sensor in the abdomen or other body sites including the buttocks, due to unknown or different performance that could result in hypoglycemia or hyperglycemia.

WARNING: Do not use the SmartGuard^™ feature for people who require less than 8 units or more than 250 units of total daily insulin per day. A total daily dose of at least 8 units, but no more than 250 units, is required to operate in the SmartGuard^™ feature.

WARNING: Do not use the MiniMed^™ 780G system until appropriate training has been received from a healthcare professional. Training is essential to ensure the safe use of the MiniMed^™ 780G system.

WARNING: Do not use SG values to make treatment decisions, including delivering a bolus, while the pump is in Manual Mode. When the SmartGuard^™ feature is active and you are no longer in Manual Mode, the pump uses an SG value, when available, to calculate a bolus amount. However, if your symptoms do not match the SG value, use a BG meter to confirm the SG value. Failure to confirm glucose levels when your symptoms do not match the SG value can result in the infusion of too much or too little insulin, which may cause hypoglycemia or hyperglycemia.

Pump therapy is not recommended for people whose vision or hearing does not allow for the recognition of pump signals, alerts, or alarms. The safety of the MiniMed^™ 780G system has not been studied in pregnant women, persons with type 2 diabetes, or in persons using other anti-hyperglycemic therapies that do not include insulin. For complete details of the system, including product and important safety information such as indications, contraindications, warnings and precautions associated with system and its components, please consult https://www.medtronicdiabetes.com/important-safety-information#minimed-780g and the appropriate user guide at https://www.medtronicdiabetes.com/download-library

Important Safety Information: MiniMed^™ 630G System with SmartGuard^™ Technology
The MiniMed^™ 630G system with SmartGuard™ technology requires a prescription. It is intended for continuous delivery of basal insulin and administration of insulin boluses for the management of diabetes mellitus in persons 14 years of age or older, requiring insulin as well as for the continuous monitoring and trending of glucose levels in the fluid under the skin. The SmartGuard^™ feature allows one to program the pump to temporarily suspend delivery of insulin for up to two hours when the sensor glucose value falls below a predefined threshold value. The MiniMed^™ 630G system is not intended to be used directly for making therapy adjustments or preventing or treating hypoglycemia. Therapy to prevent or treat hypoglycemia should be administered according to the recommendations of the user’s healthcare professional. The information provided by CGM systems is intended to supplement, not replace, blood glucose information obtained using a blood glucose meter (BGM). A confirmatory finger stick test via the CONTOUR®NEXT LINK 2.4 blood glucose meter is required prior to making adjustments to diabetes therapy. Always check the pump display to ensure the glucose result shown agrees with the glucose results shown on the CONTOUR®NEXT LINK 2.4 meter. Do not calibrate your CGM device or calculate a bolus using a blood glucose meter result taken from an alternative site (palm) or from a control solution test. It is not recommended to calibrate your CGM device when sensor or blood glucose values are changing rapidly, e.g., following a meal or physical exercise. If a control solution test is out of range, please note that the result may be transmitted to your pump when in the “Always” send mode. Pump therapy is not recommended for people who are unwilling or unable to perform a minimum of four blood glucose tests per day, or who are unwilling or unable to maintain contact with their healthcare professional, or whose vision or hearing does not allow recognition of pump signals and alarms. Insulin pumps use U100 rapid-acting insulin. If your insulin delivery is interrupted for any reason, you must be prepared to replace the missed insulin immediately.

WARNING: The SmartGuard™ Suspend on low feature will cause the pump to temporarily suspend insulin delivery for two hours when the sensor glucose reaches a set threshold. Under some conditions of use the pump can suspend again resulting in very limited insulin delivery. Prolonged suspension can increase the risk of serious hyperglycemia, ketosis, and ketoacidosis. Before using the SmartGuard^™ Suspend on low feature, it is important to read the SmartGuard^™ Suspend on low information in the Getting Started Guide and the MiniMed^™ 630G System User Guide and discuss proper use of the SmartGuard^™ Suspend on low feature with your healthcare provider.

Insertion of a glucose sensor may cause bleeding or irritation at the insertion site. Consult a physician immediately if you experience significant pain or if you suspect that the site is infected. Please visit www.medtronicdiabetes.com/importantsafetyinformation for more details.