Nicky answers your questions about the MiniMed™ 670G system

Nicky next to quote block

Meet our MiniMedTM 670G system video star, Nicky Williams. We think she’s pretty amazing. 

I’ve met a lot of inspiring people with diabetes. But when I was lucky enough to meet Nicky, this 17-year-old who plays soccer, hikes mountains, rides horses, excels in school and is a working through an ambitious “1000 places to see” list, I was wowed. Talk about someone not letting diabetes hold her back. 

She’s also been using the MiniMedTM 670G system for more than a year as a clinical trial participant and kindly volunteered to let us share her story in photos, video and more. We know you’re all curious to hear what the new system is like in the real world, so we recently asked our social community what you’d like to ask Nicky. Today, she’s answering your questions!

Nicky next to text block

What's your favorite part of the new system and does the system work well with your daily life?
 

Diabetes is hard for anyone, but as a busy teenager who just wants to go have fun with friends it can be extremely hard to take care of both. However because my MiniMedTM 670G system is capable of helping me take care of diabetes, it allows me to focus on being a teenager rather than a diabetic. 

My favorite part of the system is how confident the pump, especially the Auto Mode feature, makes me in my diabetes. It takes care of most of my blood sugar fluctuations without me having to even think about it. And I know that if anything even starts to go wrong with my sensor glucose then it will notify me so that I will have plenty of time to deal with it. Because of this it has definitely become an essential part of my busy life. I have tried to go a few days without the system, and have noticed that I am much more anxious throughout the day because I do not have that extra help from the system and have noticed that my blood sugars are much worse on those days. 

Nicky wearing the MiniMed 670G insulin pumpHow does the pump operate during a sensor warm up, and how does the system work if something goes wrong with your sensor? Is there a default operating system is place for these times?
 

For me it generally takes a few hours to do the entire process of charging my transmitter and putting on a new sensor so that it can warm up. Because of this, I am generally not in Auto Mode and I am running on the default operating system (Manual Mode) for most of the warm up. The default operating system for the MiniMedTM 670G system is the normal operating systems of most pumps with just the use of constant basal and regular boluses. It is always available and is what the pump reverts to when it is not in the hybrid closed-loop. During this time, as long as all my settings are still accurate, then everything operates well for me. 

About the bad sensor, it is not common that I get a bad sensor as long as I wear the tape, which is generally pretty strong. However the few times that I have messed up the sensor’s tape tab the MiniMedTM 670G system stopped getting information from the sensor. I knew something was wrong with it and have been able to quickly address the issue. Editor’s Note: In Manual Mode, you can use the system as an integrated pump and sensor like Nicky does, with Suspend on low or with Suspend before low. 
 

Is the new sensor truly accurate? When it is in Auto Mode is it truly auto for basal or does it tell you to go stick your finger then it makes changes? 
 

I have found the sensor to be extremely accurate and is generally within about 20% of my actual blood sugar (I think last time I compared the sensor glucose to my tested bg it was like 6 mg/dL off!). I would say the only time it is kind of far off is when my blood sugar is radically changing so the sensor isn’t able to keep up with it, but it is still only about 30 mg/dL off. Also, when you are in Auto Mode it will take care of small highs or lows but it is not capable of taking care of quick or large changes in my sensor glucose levels, like ones above 200 mg/dL. 

Because of this, it is recommended I test by fingerstick and correct when my numbers are high or treat if low. The pump may move you out of Auto Mode and back into the normal basal mode if the sensor doesn’t feel like it is accurate. To get back into Auto Mode I have to prick my finger and calibrate with that blood sugar and possibly follow some other instructions depending on what the pump wants. The system must be calibrated with a blood sugar check every 12 hours or else it will transfer me out of Auto Mode. 
 

Does the 120 mg/dL target make you high? I feel like it should be lower.
 

The 120 mg/dL target generally works for me; however I have always had the 120 mg/dL target so I personally do not know if a different one would be better or worse. I have however found that there are many other settings I can change if I am running high which can help bring my glucose levels down. For example, if I am running high in the morning then I might change my morning Insulin to Carb ratio to be more aggressive to help keep my blood sugar lower. 
 

Have you been able to sleep better on the system? My teenage son sleeps through the alarms of his current pump!
 

My numbers have definitely been better and more even throughout the night. I generally coast around the 100-150 range while in Auto Mode on the MiniMedTM 670G system. The pump is able to take care of most of the rises and dips of my diabetes overnight without me having to do anything. However while it does take care of many of the fluctuations it will generally try to wake me up if I am too far out of range, in which case it changes out of Auto Mode and into just the normal basal rate. To go along with this I also sleep through most of the alarms, unless I am either really low or really high, in which case my body generally naturally wakes me up. Overall though, I found that if I am not woken by any alarms, it definitely helps me to get a better night’s sleep and feel more rested in the morning. Nicky checking the pump while in bed

Side note: The alarms are loud, even on vibrate, so if you are sleeping over with a friend you might want to warn them just in case it wakes them up. 
 

How does a system like this manage high carb meals, like a bowl of spaghetti?
 

In my experience, if I pre-bolus for big carb meals then it handles the meal pretty well and my numbers stay relatively flat. However, if I post-meal bolus, which is what I usually do because I am not good at pre-bolusing, then I generally end up spiking up into the high 200’s for about 2 hours until the insulin is able to catch up. Once the insulin catches up the pump is able bring me back to a good blood sugar range and keep me there even if there are any little post meal fluctuations like a small low. 
 

How do you handle exercise while in Auto Mode?       
  

Girl on soccer field checking the pumpIn activities that I am able to keep my pump on for, like jogs, riding my horse, and hiking, I have found the temp target to be extremely helpful. (The Nicky kicking a soccer ballTemp Target allows me to change the 120 mg/dL target to 150 mg/dL for a few hours). I didn’t use the Temp Target for about the first 6 months of using the pump, but since I discovered it, I have fallen in love with it! I can’t even count the amount of times it has helped my number stay at 150 mg/dL when I know that without it I would have gone low.  However, there are still times when my blood sugar has dropped during exercise. In many of those cases I have been able to start treating the low before it got serious because I was able to watch the arrows on the screen and see which direction my glucose was going.
 

I started the MiniMedTM 630G three weeks ago and slated to migrate to the MiniMedTM 670G in the next few months. My sugars run high when I travel. Has the MiniMedTM 670G simplified your adjustments when traveling?
 

I have found that I too run high when I travel and have definitely noticed that the Auto Mode feature helps to make compensating for that easier. It takes care of the most of the general highs for me throughout the day and keeps me more vigilant on them. It’s able to get my numbers down to the 120 mg/dL range overnight and keeps them there throughout the night. However, I also generally need to be a little more generous with my bolusing for the first few days. I think, though that the majority of that issue stems from my diet being more carb heavy while I am traveling. 

Editor’s note: want to hear more? Listen to our Facebook Live with Nicky here. 

 

Important Safety Information 
The Medtronic MiniMed 670G system is intended for continuous delivery of basal insulin (at user selectable rates) and administration of insulin boluses (in user selectable amounts) for the management of type 1 diabetes mellitus in persons, fourteen years of age and older, requiring insulin as well as for the continuous monitoring and trending of glucose levels in the fluid under the skin. The MiniMed 670G system includes SmartGuard technology, which can be programmed to automatically adjust delivery of basal insulin based on continuous glucose monitor sensor glucose values, and can suspend delivery of insulin when the sensor glucose value falls below or is predicted to fall below predefined threshold values. The system requires a prescription. 
The Guardian Sensor (3) glucose values are not intended to be used directly for making therapy adjustments, but rather to provide an indication of when a fingerstick may be required. A confirmatory finger stick test via the CONTOUR®NEXT LINK 2.4 blood glucose meter is required prior to making adjustments to diabetes therapy. All therapy adjustments should be based on measurements obtained using the CONTOUR®NEXT LINK 2.4 blood glucose meter and not on values provided by the Guardian Sensor (3).  Always check the pump display to ensure the glucose result shown agrees with the glucose results shown on the CONTOUR®NEXT LINK 2.4 blood glucose meter. Do not calibrate your CGM device or calculate a bolus using a blood glucose meter result taken from an alternative site (palm) or from a control solution test. Do not calibrate your CGM device when sensor or blood glucose values are changing rapidly, e.g., following a meal or physical exercise.  If a control solution test is out of range, please note that the result may be transmitted to your pump when in the “Always” send mode. 
WARNING: Medtronic performed an evaluation of the MiniMed 670G system and determined that it may not be safe for use in children under the age of 7 because of the way that the system is designed and the daily insulin requirements. Therefore, this device should not be used in anyone under the age of 7 years old. This device should also not be used in patients who require less than a total daily insulin dose of 8 units per day, because the device requires a minimum of 8 units per day to operate safely. 
Only use rapid acting U100 insulin with this system. Pump therapy is not recommended for people whose vision or hearing does not allow recognition of pump signals and alarms. Pump therapy is not recommended for people who are unwilling or unable to maintain contact with their healthcare professional. The safety of the MiniMed 670G system has not been studied in pregnant women. For complete details, including product and important safety information concerning the system and its components, please consult http://www.medtronicdiabetes.com/important-safety-information#minimed-670g and the appropriate user guide at http://www.medtronicdiabetes.com/download-library  
 

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Blog comments

Submitted by Karrie Hawbaker (not verified) on

In reply to by Theresa Garcia (not verified)

Theresa, depending on your question, there are times that we do need to refer you back to your healthcare provider. Send me an email at dhelp@medtronic.com with the phone number associated with your account and I'll have a specialist give you a call to see what we can do to help.

Submitted by Tim Kopinski (not verified) on

In reply to by Theresa Garcia (not verified)

Theresa,
I has similar problems. My doctor had me change the Max Basil settings. Options/delivery settings/Max basil/bolus. The default was too low. Mine is currently set at 3.0. it was like 2.0. Discuss with your Doctor about what that setting should be for you.

Submitted by Theresa Garcia (not verified) on

In reply to by Tim Kopinski (not verified)

Thanks Tim.

Submitted by Patricia (not verified) on

In reply to by Commenter (not verified)

I am on the 670G & planning a tropical vacation. I know the pump is "waterproof" but I will likely still take it off before snorkeling. What about the CGM? Should I leave it on (as I do when I shower)? Or should I disconnect & take the "shell" part off? Which is better? Thanks!

Submitted by Karrie Hawbaker (not verified) on

In reply to by Patricia (not verified)

Patricia, when the transmitter and sensor are connected, they form a water-tight seal to a depth of 8 feet for up to 30 minutes. If you will be underwater for longer than 30 minutes, remove your transmitter and keep it in a safe location. Enjoy your trip!

Submitted by Rosalyn (not verified) on

In reply to by Karrie Hawbaker (not verified)

So the sensor does not have to be “closed up”?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Rosalyn (not verified)

Rosalyn, I'm not sure I understand your question about the sensor, but our 24-Hour HelpLine may be able to help. They can also discuss the features of the pump and your settings to help with any high BGs you may be experiencing. Please know, any changes to your settings will need to be discussed with your healthcare team, but we are happy to help in any way we can.

Submitted by Landon (not verified) on

In reply to by Commenter (not verified)

For the past two days I haven't had a BG reading outside of an 80-160 range. Both the fingerstick and the sensor seem to be confirming that. However, I keep getting kicked out of Auto Mode. I've had to calibrate 5-6 times the both of the last two days and each time, the fingerstick is confirming what the sensor is saying. I'm not getting Min/Max Auto Delivery warnings, it's just saying BG Required, and the blue shield goes gray. It's super frustrating because it's happened twice in the middle of the night.

How on earth am I supposed to troubleshoot something like this? Can I get the non OCD software?
Pump: Are you sure your BG is 100
Me: Yes I'm sure.
Pump: Well yeah, but are you REALLY sure?
Me: Yeah I'm REALLY REALLY sure.
Pump: Could you maybe test a couple times just to make sure, this uneasiness is keeping me up at night.
Me: You and me both.

Submitted by Karrie Hawbaker (not verified) on

In reply to by Landon (not verified)

Landon, thank you for sharing this with us and we definitely want to see how we can help, in a non-obsessive way of course. Please call our 24-Hour HelpLine at 800.646.4633, option 1, to speak with one of our teammates. They are available 24/7, so if necessary, we can certainly join your late night conversation.

Submitted by Arlene (not verified) on

In reply to by Commenter (not verified)

Can I use the 670g as a regular insulin pump? Without the Guardian sensor and the transmitter? I cannot afford the cost of the sensors. If so, how?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Arlene (not verified)

Yes, you can Arlene. While you won't have access to SmartGuard™ Auto Mode without the Guardian Sensor 3 sensors or Manual Mode features such as SmartGuard™ Suspend before low and SmartGuard™ Suspend on low, we understand this may not be an option. Our 24-Hour HelpLine would be happy to help if you have questions about using the pump portion only and they can be reached at 800.646.4633 option #1. Please know we do have financial assistance plans that can help with your ongoing costs. If you’d like to speak to a team member about your options, please give us a call at 800.646.4633 option #4.

Submitted by Katee (not verified) on

In reply to by Commenter (not verified)

When calibrating a new sensor I have the expected 2 hour warm up, than a 3 hour calibration, than in 6 hours again, then onto every 12 hours. Every thing I read says there is a 2hour warm up, 6 hour calibration, then every 12. It literally takes all day to get set up, or I’m up at night. Is the 3 hour calibration normal?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Katee (not verified)

Katee, we appreciate you reaching out. If you're using our MiniMed 670G system, we don't expect it to request a calibration at 3 hours. It may, however, ask for a blood glucose reading to begin SmartGuard™ Auto Mode. If you 'd like to talk about this in more detail, give us a call at 800.646.4633, option 1.

Submitted by Christy (not verified) on

In reply to by Katee (not verified)

Karrie- I have auto mode on and all options switched to on but I don't see any value. I still have to manually correct when I'm high and the pump doesn't suspend before a low in auto mode. What am I missing?? So frustrated as I thought this pu.p would do more for me....

Submitted by Karrie Hawbaker (not verified) on

In reply to by Christy (not verified)

That is very interesting, Christy and I can understand your frustration. We'd certainly want to take a look at what's going on with your pump and see if we can help. Please reach out to our 24-Hour HelpLine at 800.646.4633, option 1 and a specialist will be happy to into this for you.

Submitted by Mike S. (not verified) on

In reply to by Commenter (not verified)

Karrie, I have had issues with downloading reports via care link site, which are reports I would like my doctor to review during my appointment, where they make adjustments to the insulin delivery. I have tried calling the 24 hour help line and been on hold for over 40 minutes every time I call in, and they have not been able to figure the issue out yet. They mentioned giving me another new pump (Third thus far), but if I choose that option I will need to wait at least another month foe data to collect in the pump and then hopefully we can download the necessary information where the doctor can make the adjustments. I wish your help desk for care link would work later than 5pm, as most people have daytime jobs and cannot be on hold for 40 minutes and then take another hour to work with the team to figure this issue out.

Submitted by Karrie Hawbaker (not verified) on

In reply to by Mike S. (not verified)

I definitely like to help, Mike. Please send me an email to dhelp@medtronic.com with your contact information, the reports you are attempting to download and the error or outcome and I'll have a teammate reach out to you directly and see if we can get this solved for you.

Submitted by Nagy Kristof (not verified) on

In reply to by Commenter (not verified)

After i inserted a new sensor, the app said it’s updating. I left it there but after like 12 hours it’s still updating and i can not do anything..what should i do now?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Nagy Kristof (not verified)

Nagy, you can always clear the "Sensor Updating" alert by selecting "OK". It will continue in the background. In the future, if it does not correct itself after more than 3 hours, test your transmitter with the tester. You can find more information on testing your transmitter in your user guide or by contacting our 24-Hour HelpLine at 800.646.4633, option 1.

Submitted by William Marston (not verified) on

In reply to by Commenter (not verified)

Please urge medtronic' outreach people to eliminate this useless and misnamed webpage!
After unsuccessfully searching my paper manuals; my downloaded PDF manuals, and finally; google-searching the internet using expressions including various combinations | repeated, "BG required", auto-mode, solution, trouble, 670G etc. I found another 670G user asking (within a Medtronic Diabetes blogsite) the very same question I have = Landon. Unfortunately even **here** the reply is no answer at all ! In fact of several recent trouble-shooting questions posed by users, many answers were the same non-answer: call the 24/7 support line ... which is by traversing the sole phone# and telephone tree and repeating the same personal ID info twice etc.
If this page were replaced by a redirect page "If you have an operational question about use of our products please always call our 24/7 phone# instead of looking for a quicker & more accessible answer here."

Submitted by Karrie Hawbaker (not verified) on

In reply to by William Marston (not verified)

I'm sorry you feel this way, William. Our blog is designed to provide what we hope is useful and insightful information about our products, services and diabetes management in general. While we can answer many general questions, specific issues and device troubleshooting typically require speaking with our 24-Hour HelpLine. This ensures your specific concerns are addressed and our compliance with FDA regulations. I'm sorry if this is disappointing, but please know, we appreciate all the comments and look forward hearing from our community.

Submitted by Pamela Rush (not verified) on

In reply to by Karrie Hawbaker (not verified)

The 24 hour help line is a JOKE.....72 mins later and I'm still on hold!!!!
Pathetic but I'm at your mercy because I signed up for this pump and my daughters life depends on it.

Submitted by Karrie Hawbaker (not verified) on

In reply to by Pamela Rush (not verified)

Pamela, I am sorry for the long hold times. We are adding more staff to address this concern and look forward to their completion of training. I was able to locate your daughter's account and understand you were able to speak with someone yesterday. If you still need help, let me know and I'll have a teammate reach out to you directly.

Submitted by Janice McGovern (not verified) on

In reply to by Commenter (not verified)

I have been using the 670G for about 6 months. Many times at night if I am awakened with a low blood sugar alarm, I treat the low blood sugar & record my carb intake on the events log. I would like to resume sleep as soon as possible but my alarm continues to warn that me that my blood sugar is low. Many times I shut off my sensor because I get tired of being awakened by it. What is the fastest way to stop the alarm after I have treated the low bs?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Janice McGovern (not verified)

Great question, Janice! I don't know the fastest way to stop the alarm, but our 24-Hour HelpLine may be able to help with this. They are our pump experts and can review your settings and talk through the built-in safety features of the pump. They may even have some suggestions that may help you get a good nights sleep. Give them a call at your convenience at 800.646.4633, option 1.

Submitted by Darren D670G (not verified) on

In reply to by Karrie Hawbaker (not verified)

Karrie: I, and seemingly every patient with this complaint that has the courage to search for comments on alarms & the 670G and subsequently posted about it has already done this advice. Your response is very well crafted for the unwitting, but to the experienced 670G pump user we see right through it.
We want you to listen. You know we are not wrong. But apparently modifying your firmware and appeasing the massesof actual 670G users is not worth the cost to implement. This is what it will take, and Medtronic Engineering & Leadership is fully aware.
1.) When you pull a battery out to change it, there is ***ZERO*** reason to immediately start screaming alarms. Common sense, wait maybe 30 seconds? (I get the need for it for safety, but currently, you stress EVERY 670G user out with an unneeded alarm because they are changing a battery you told them to change!)
2.) When a blood sugar is High, and the user just entered the ### in the previous action, cancel a subsequent alert that the BG is high and to treat it. Seriously... Why? ***they alrady know they are the ones that entered it***
3.) Same as noted in number 2, for bloodsugar being Low, but again, if the person acknowledges the alarm && the BG is fluctuating, "shutup" montior for any more severe drop and alarm for sure, but, but, but, don't proceed to tell me my BG is low, approaching low, may need treatment incessantly. (It does this based on your low BG alarm & alert settings: but it doesn't need to do this if the user has recently acknowledged a low and has treated it). Even better, let the patient state they have treated it then go silent on the subject for 15, 20, or 30m **UNLESS it continues to drop!
4.) Create a night-time sleeping window the patient can program that silences non critical alarms such as battery life remaining, reservoir remaining, min/max automode delivery, automode-anything, bg required and bg recommended. Lets face it, we have used this pump WITHOUT CGMS for decades, it has a doctor programmed insulin profile, it doesn't need a BG entry at 3AM to keep me alive.
These are all do-able by your engineers, and there is no way the FDA or any governing authority would disagree because none of this is outside of the box of common sense and still allows the medical device to check all of the safety boxes.

Submitted by Nicole (not verified) on

In reply to by Darren D670G (not verified)

We appreciate the feedback, Darren. The MiniMed 670G system is a first of its kind device and we worked closely with the FDA to balance safety and ease of use. We understand everyone's needs do vary and experience pump users may desire more control over their devices. Changes to features and product use, require extensive research and testing and must be submitted to the FDA for review and approval, which delays the launch of updates. We value the insights of our customers and share all feedback with our development team for future product enhancements. We are committed to continuous innovation and look forward to sharing updates with our community as they become available.

Submitted by David W. (not verified) on

In reply to by Commenter (not verified)

Using the 670g since Feb 14th 2018, still establishing my relationship with it! Does anyone know which settings in Auto Mode adjust the time for Max and Min basal delivery? The manual says it is determined automatically by your system. I get the alerts at night, usually the Min basal delivery at 2;30 hours, BG is 100 to 120, must test BG and enter into pump to resume Auto Mode. I'll be talking to my team rep. soon, just wondering if someone knows? Suggestion for the transmitter design team, a transmitter charger that you can attach to the transmitter an hour before you remove it to start a new sensor, then you only have a 2.5 hrs off Auto Mode instead of 3.5 to 4 hours.

Submitted by Karrie Hawbaker (not verified) on

In reply to by David W. (not verified)

Great feedback, David! If you're looking for an answer about your basal delivery before meeting with your local rep, our 24-Hour HelpLine is also available for these types of questions. You can reach them at 800.646.4633, option 1 and they are available 24 hours a day, 7 days a week.

Submitted by J Lampe (not verified) on

In reply to by Commenter (not verified)

I've just received my 670G upgrade (from a 723), but much to my disappointment the Contour Next Link meters I had been keeping at home and work are not compatible. Is there a trade in program to the Link 2.4?

Submitted by Karrie Hawbaker (not verified) on

In reply to by J Lampe (not verified)

Thanks for reaching out, J. Unfortunately, there is not a trade-in program available for the CONTOUR NEXT LINK meter, but our Supply team can check into your benefits to see if your health plan allows coverage for additional meters. You can reach them at 800.646.4633, option 2.

Submitted by S. Levey (not verified) on

In reply to by Commenter (not verified)

I've been on the 670G and CGM for 5 months. I was in range 73 percent of the time during the first couple of months. About four months in, my pump had a fatal error and it had to be replaced. Up until then I had not noticed with my first pump that my basel was suspended once I bolused. Is that normal? It seems that this causes my sugar to go up.

Submitted by Karrie Hawbaker (not verified) on

In reply to by S. Levey (not verified)

Great job on your time in range! I'm sorry to hear we had to replace your pump, but yes, the MiniMed 670G pump will suspend your basal insulin while a bolus is being delivered. If you have any questions or concerns, give us a call at 800.646.4633, option 1.

Submitted by Bill (not verified) on

In reply to by Commenter (not verified)

When i look at my Carelink report, should I be looking at the bg or SG to gat an accurate reading of how I am doing?

Submitted by Joy (not verified) on

In reply to by Commenter (not verified)

I’ve had my pump since January with little issues. But recently it’s been waking me up asking me to enter my blood sugar in the middle of the night. Then it props the auto mode screen. Is this normal? It’s very frustrating!

Submitted by Karrie Hawbaker (not verified) on

In reply to by Joy (not verified)

I'm sorry you are having trouble, Joy. Our 24-Hour HelpLine may have suggestions that can help with this. Please give them a call at 800.646.4633, option 1 and a teammate will be happy to help.

Submitted by David W. (not verified) on

In reply to by Joy (not verified)

Joy, It's because you are keeping nice tight control of your BG. Any time your BG runs at below 120 for 2.50 hrs. you get that alarm. So at night if you can keep it at 120 to 130ish, you should sleep through the night without that alarm waking you up. The FDA has some control over the software of this pump, and the fear of a legal issues of someone going low, so they have gone way overboard to keep you at 120 to 150 normal range, they call it. I prefer to stay under 140 myself, for healing and the body rebuilding its self. At 140 it starts slowing down, and the higher your BG gets, it just keeps shutting that down. I think more on the long term effects. But call the Help-Line, you may need to change some settings?

Submitted by Bob Crump (not verified) on

In reply to by Commenter (not verified)

I just had the 2nd transmitter give me issues and I called the help line for questions about them. I ended up telling the operator that the serial # had worn off the outside of the pump. So I had to go into pump settings to give it to her. Now she is making me replace my pump, saying it is required to have the serial # on the outside of the pump. I have been using the 670 for several months now and have enjoyed it. Now with a new pump will I have to keep it in manual mode for 2 weeks before going into auto mode? My current pump is working fine couldn't I just refuse the new one and keep the pump I have?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Bob Crump (not verified)

That's a great question, Bob. I'm not familiar with the specifics, but I was able to locate your account and will have a teammate give you a call to go over your options.

Submitted by Karen Hicks (not verified) on

In reply to by Commenter (not verified)

We do not have health insurance and the guardian 3 sensor is fairly expensive.My question is , does it HAVE to be changed every 7 days?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Karen Hicks (not verified)

Karen, thanks for reaching out and I certainly understand. To answer your question, yes, the Guardian Sensor 3 sensors are approved by the FDA to be worn for up to 7 days and should be changed at that time.

I will be going to a few beaches this year (one being the Dead Sea). Do I need to do anything special for salt water and sand? I have swam with my pump in fresh water and it was fine.

Submitted by Karrie Hawbaker (not verified) on

In reply to by Bill D. (not verified)

Bill, we always recommend taking good care of your insulin pump, but your pump should be fine if exposed to salt water or sand as long as it does not get inside the pump. We recommend checking your pump thoroughly for cracks or damage prior to participating in water activities.

Submitted by Kathryn Miller (not verified) on

In reply to by Commenter (not verified)

Is the catheter for the Minimed 670g Pump and the glucose sensor for the CGM two different things or is it just one?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Kathryn Miller (not verified)

Hi there, Kathryn! The MiniMed 670G system has 2 insertion sites; on for your infusion set and the other for your sensor. If you'd like to learn more about insulin pump therapy, give us a call at 800.646.4633, option 3.

Submitted by Dan Frazier (not verified) on

In reply to by Commenter (not verified)

Hey Karrie,
We have spoken before in the past, but i cant seem to get my auto mode to keep me under control, my pump seems to work better in manual mode for some reason and im looking for someone to connect with to get this AutoMode working as advertised.

Submitted by Karrie Hawbaker (not verified) on

In reply to by Dan Frazier (not verified)

Hi again, Dan. Our 24-Hour Helpline would be happy to troubleshoot this with you. Please give them a call at your convenience at 800.646.4633, option 1.

Submitted by Karen Hicks (not verified) on

In reply to by Commenter (not verified)

Do you have to use the guardian sensor with the medtronic pump we tend to have frequent problems with the sensor and it is so expensive

Submitted by Karrie Hawbaker (not verified) on

In reply to by Karen Hicks (not verified)

Thanks for checking in, Karen. While our Guardian Link transmitter and Guardian Sensor 3 sensors are not required for use with our MiniMed 670G system as a traditional insulin pump, they are required in order to use SmartGuard Auto Mode. If you're having trouble, please give our 24-hour helpline a call at 800.646.4633, option 1.

Submitted by chip (not verified) on

In reply to by Commenter (not verified)

Hi is there way to do a partial fillup of a reservoir on the 670g. loosing around 70 to 80 nits per refill. thanks


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