Guardian™ Connect System FAQs
Guardian™ Connect System
Frequently asked questions
|Guardian™ Connect App Compatibility
APPLE iOS & DEVICES
|iOS||12.0, 12.1, 12.1.1, 12.1.2, 12.2, 12.3, 12.4, 13.0, 13.1, 13.2, 13.3, 13.5.1, 14|
|iPhone||6, 6 Plus, 6S, 6S Plus, SE 1st Generation 2016, 7, 7 Plus, 8, 8 Plus, X, XS, XS Max, XR, 11, 11 Pro, 11 Pro Max, SE 2nd Generation|
|iPod Touch||6th Generation, 7th Generation|
|iPad||5,6, Air, Air 2, Mini 2, Mini 3, Mini 4, Mini 5, Pro (9.7”), Pro (10.5”), Pro (12.9”), Pro 2 (12.9”), Pro (12.9”) 3rd Generation|
|Sugar.IQ™ Diabetes Assistant App Compatibility|
|iOS||11.4, 11.4.1, 12.0|
|iPhone||6, 6S, 6 Plus, 6S Plus, 7, 7 Plus, 8, 8 Plus, X|
|Guardian™ Connect App Compatibility
ANDROID OS & DEVICES
|Samsung||A5 2016 (SM-A510XZ, SM-A5108, SM-A5100, SM-A5100X, SM-A510X, SM-A510Y, SM-A510S, SM-A510F, SM-A510K, SM-A510L, SM-A510M)||7|
A5 2017 (SM-A520W, SM-A520X, SM-A520S, SM-A520F, SM-A520K, SM-A520L)
S7 (SM-G930P, SM-G930L, SM-G930W8, SM-G930K, SM-G930F, SM-G930X, SM-G930T1, SM-G930V, SM-G930T, SM-G930U, SM-G930S, SM-G9300, SM-G9308, SM-G930VL, SM-G930R6, SM-G930R7, SM-G930R4, SM-G930VC, SAMSUNG-SM-G930A, SAMSUNG-SM-G930AZ)
S7 Edge (SM-G9350, SM-G935W8, SM-G935F, SM-G935U, SM-G935V, SM-G935S, SM-G935T, SM-G935P, SM-G935K, SM-G935L, SM-G935R4, SM-G935VC, SM-G935X, SAMSUNG-SM-G935A, SC-02H, SCV33)
S8 (SM-G950N, SM-G950F, SM-G950W, SM-G950U, SM-G9508, SM-G950U1, SM-G9500, SCV36, SC-02J)
S8+ (SM-G955U1, SM-G9550, SM-G955N, SM-G955F, SM-G955W, SM-G955U, SC-03J, SCV35)
|7, 8, 9|
S9 (SM-G960W, SM-G960U, SM-G960U1, SM-G960U, SCV38, SC-02K, SM-G9608, SM-G9600)
S9+ (SM-G965N, SM-G965F, SM-G965W, SM-G965U, SM-G965U1, SC-03K, SCV39)
|8, 9, 10|
|Note 8 (SC-01K, SCV37, SM-N950F, SM-N950N, SM-N950XN, SM-N950U, SM-N9500, SM-N9508, SM-N950W, SM-N950U1)||9|
S10 (SM-G973F, SM-G973N, SM-G9730, SM-G973U, SM-G973U1, SM-G973W, SC-03L, SCV41, SM-G9738, SM-G973C)
S10 Lite (SM-G770F, SM-G770U1)
S10e (SM-G970F, SM-G970N, SM-G9700, SM-G9708, SM-G970U, SM-G970U1, SM-G970W)
S10+ (SM-G975F, SM-G975N, SM-G9750, SM-G975U, SM-G975U1, SM-G975W, SC-04L, SCV42, SM-G9758)
S10+ Olympic Games Edition (SC-05L)
S10 5G (SM-G977B, SM-G977N, SM-G977P, SM-G977T, SM-G977U)
S20 5G (SC-51A, SCG01, SM-G9810, SM-G981N, SM-G981U, SM-G981U1, SM-G981V, SM-G981W, SM-G981B)
S20+ 5G (SC-52A, SCG02, SM-G9860, SM-G986N, SM-G986U, SM-G986U1, SM-G986W, SM-G986B)
S20 Ultra 5G (SCG03, SM-G9880, SM-G988N, SM-G988U, SM-G988U1, SM-G988W, SM-G988B)
|Note 9 (SC-01L, SCV40, SM-N960F, SM-N960N, SM-N9600, SM-N960W, SM-N960U, SM-N960U1)||10|
Note 10 (SM-N970F, SM-N9700, SM-N970U, SM-N970U1, SM-N970W)
Note 10 5G (SM-N971N)
Note 10+ (SC-01M, SCV45, SM-N9750, SM-N975C, SM-N975U, SM-N975U1, SM-N975W, SM-N975F)
Note 10+ 5G (SM-N976B, SSM-N976N, SM-N9760, SM-N976Q, SM-N976V, SM-N976U)
Note 20 (SM-N980F)
Note 20 5G (SM-N9810, SM-N981N, SM-N981U, SM-N981U1, SM-N981W, SM-N981B)
Note 20 Ultra (SM-N985)
Note 20 Ultra 5G (SM-N9860, SM-N986N, SM-N986U, SM-N986U1, SM-N986W, SM-N986B)
|LG™||G8 ThinQ||9, 10|
|Sony™||Xperia 1, Xperia 5, Xperia XZ2 (H8314, H8324)||9, 10|
|Pixel 3||9, 10|
|Pixel 3 XL, Pixel 4, Pixel 4 XL||10|
To identify the model number of your device, see below:
- Settings > About Phone
Note: Android™ phone devices (e.g., Samsung Galaxy 10) have multiple model numbers, which indicates details specific to the device. These model numbers are listed above in parenthesis (e.g. SM-G973F). Only Android phone device model numbers listed in the table above are compatible with the Guardian™ Connect system. The device model number can be found by navigating to the phone’s settings, opening device settings, and then by tapping “About phone.”
We are always looking to expand the list of compatible devices. Fill out this interest form to submit your device for consideration. To identify the model number of your device, see below:
- Settings > About Phone
Note: Android phone devices (e.g., Samsung Galaxy 10) have multiple model numbers, which indicates details specific to the device. These model numbers are listed above in parenthesis (e.g. SM-G973F). Only Android phone device model numbers listed in the table above are compatible with the Guardian™ Connect system. The device model number can be found by navigating to the phone’s settings, opening device settings, and then by tapping “About phone.”
Turning off Automatic Updates on your mobile device may help you avoid unintentionally updating to an operating system that is not confirmed as compatible with the Guardian™ Connect app.
The Guardian™ Connect system is a medical device and we do extensive testing on all updates. You may experience a delay from when Apple or Android™ releases a new operating system / device model and when the app is compatible. Before updating your operating system or device, check the compatibility list above.
From the settings menu, go to General, go to Software Updates and set Automatic Updates to the “off” position.
From the System updates menu, select Automatic security updates and turn OFF.
You can view push-notifications (for example, alerts and status notifications) on any smartwatch that is compatible with a Guardian™ Connect compatible mobile device. Guardian™ Connect system customers can view additional data on their mobile device app.
You will not need to purchase a new Guardian™ Connect transmitter. Your transmitter has the ability to work with either Apple or Android devices that are compatible.
The Guardian™ Connect system may help you reduce the number of fingersticks you take every day by providing current sensor glucose readings any time, right on your phone. You will still need to take at least two fingerstick readings per day to calibrate the system in addition to fingerstick readings required to make therapy adjustments (example insulin dosing).
The transmitter used with the pump system is different and doesn’t have Bluetooth® connectivity so it isn’t compatible with the Guardian™ Connect app. The MiniMed™ 600-series pumps use the Guardian™ Link 3 transmitter, which uses a different wireless technology to communicate with the pump. The transmitter shell for the Guardian™ Connect system also has a “GC” etched on the surface opposed to the pump system transmitter shell, which just has a “G.”
The Guardian™ Connect continuous glucose monitoring (CGM) system is the standalone CGM system from Medtronic designed from the ground up to help serve the needs of customers on multiple daily insulin injections. Leveraging both modern mobile technology and the latest advances from Medtronic, the Guardian™ Connect system provides a smarter1 way to manage your diabetes.
Guardian™ Connect system individuals can:
- See current glucose levels and trends, right on their mobile device, at any time
- Get alerts – including predictive alerts up to 60 minutes in advance – of high and low glucose events*
- Connect with care partners and healthcare professionals (HCPs) via the CareLink™ system platform, to enable care partner remote monitoring and HCP therapy optimization
- Access the Sugar.IQ™ diabetes assistant app for iOS users
The Guardian™ Connect system is the only CGM system with predictive alerts that helps you outsmart both highs and lows. Using smart technology to predict where your glucose levels are headed, the system can alert you from 10 to 60 minutes before a high or low.*
Exclusively available to people using the Guardian™ Connect system, the Sugar.IQ™ diabetes assistant app (only available on iOS) to continually analyze how glucose levels react to food, exercise and insulin. Together, the Guardian™ Connect system and the Sugar.IQ™ app turn hidden patterns into personalized insights that can help patients make smarter diabetes decisions.1
The Guardian™ Connect CGM system allows you to track your sensor glucose trends in real-time on your compatible mobile device. The Guardian™ Connect app will also alert you up to an hour before a high or low. Without predictive alerts turned on, it has a 90.5% hypoglycemia detection rate (when worn on the abdomen). With predictive alerts turned on and set at 30 minutes before a low, the Guardian™ Connect system had a 98.5% hypoglycemic detection rate (when worn on the abdomen). With this information, you can take action to help avoid highs and lows.2,3
In the U.S., customers will need a prescription from their physician for the Guardian™ Connect system. (While anyone can download the Guardian™ Connect app, it will not function without being paired to a Guardian™ Connect transmitter).
We work with more than 600 insurers nationwide and can often help with the process and paperwork. Getting started is easy. Simply fill out the interest form and our team will collect insurance and pharmacy coverage information to get you started.
TAKE THE NEXT STEP today!FILL OUT THE FORM BELOW TO GET STARTED.
We will get started on determining your insurance or pharmacy coverage. A member of our team will reach out to you for additional information. If you have questions please contact us at 888-882-8602 (M-F 9 AM-6 PM CT).
1 The system is intended to complement, not replace, information obtained from standard blood glucose monitoring devices. All therapy adjustments should be based on measurements obtained from standard blood glucose monitoring devices. All therapy adjustments should be based on measurements obtained using a home blood glucose meter and not on values provided by the system.
2 Guardian™ Connect system SSED, page 19, Table 5. 90.5% Glucose Correct Detection Rate without Predictive Alerts at both 15 and 30 minutes when worn on the abdomen.
3 Guardian™ Connect system SSED, page 19, Table 5. 98.5% Glucose Correct Detection Rate based on Predictive Alerts at 30 minutes when worn on the abdomen.
* Alerts must be set to receive predictive alerts.
Android is a trademark of Google LLC.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Medtronic is under license.
Important Safety Information: Guardian™ Connect CGM System
The Guardian™ Connect system requires a prescription and is indicated for continuous or periodic monitoring of glucose levels in the interstitial fluid under the skin, in patients (14 to 75 years of age) with diabetes mellitus. The system is intended to complement, not replace, information obtained from standard blood glucose monitoring devices, and is not recommended for people who are unwilling or unable to perform a minimum of two meter blood glucose tests per day, or for people who are unable or unwilling to maintain contact with their healthcare professional. The system requires a functioning mobile electronic device with correct settings. If the mobile device is not set up or used correctly, you may not receive sensor glucose information or alerts. For complete details of the system and its components, including warnings, contraindications, and precautions, please consult the user guide at http://www.medtronicdiabetes.com/support/download-library/user-guides and important safety information.