Software upgrade resources
It’s time to upgrade your software to the MiniMed™ 780G system with the Simplera Sync™ sensor!
This page is here to guide you through the steps to complete the MiniMed™ 780G system software upgrade process and start using your new Simplera Sync™ sensor. If at any time you need support, please reach out to our 24-Hour Technical Support team at 1-800-646-4633 and select option 1. For additional questions about Simplera Sync™, visit the support page.
1. Complete your software upgrade
Before you begin, please note the following:
- You’ll need to finish this software update process before you can start using the new Simplera Sync sensor.
- No need to wait for your new sensors to arrive — go ahead and do the update now. You can keep using your Guardian 4 sensors with the new upgrade until your Simplera Sync sensors arrive.
- A compatible mobile device is needed to complete the update. Don’t have one? You can borrow a phone from a friend or family member just for the update process. Check to see if your device is compatible.
How to update your software
Heads up: The full process can take about 2–3 hours.
Open the app and sign in using your CareLink™ Personal username and password. Make sure to sync to CareLink™ from the app
Download and install the software update
- The download may take up to 90 minutes. Don’t worry, your pump will keep working normally.
- The install takes about 20 minutes. During that time, your insulin delivery and glucose readings will pause, so make sure to plan ahead.
You should have also received a kit or email with step-by-step instructions for this update. A digital copy of the software update kit is available online.
Want to see the update process in action?
2. Start your new sensor
Your Simplera Sync sensors will start shipping with your next eligible reorder.
Once they arrive, setting up your new sensor should be simple. Just follow these steps:
- If you were previously using a Guardian transmitter, unpair it from your pump.
- Insert your new Simplera Sync sensor.
See these steps in action! - Pair your new sensor. You’ll go through this quick pairing process each time you insert a new one.
Unpair any previous CGMs
Remove (unpair) any previous CGMs from the paired devices menu on your pump. This one-time step only applies if you were using a Guardian transmitter.
To unpair:
- Go to Paired devices on your pump
- Select your current sensor
- Select Unpair and then confirm by selecting Yes
Insert the Simplera Sync sensor
The following steps can help you get the best performance and longest wear.
Prepare — Prep the skin using an alcohol wipe and let your arm completely dry before inserting.
Insert — Unscrew the cap and press the inserter firmly against the insertion site until you hear a click.
Secure — Use your finger to smooth down the adhesive.
See these steps in action!
Watch this video for tips on inserting your sensor on the back of your arm.
Pair your new sensor
Getting your new sensor connected is quick and easy. Just follow these steps:
- On your pump, go to Paired devices.
- Select Pair new device.
- Select the CGM device number that matches the serial number located at the top of your sensor inserter.
Confirm the CODE on the screen matches the CODE on the top of the sensor inserter.
Note: If the Simplera Sync sensor is not paired with the pump within 20 minutes after the cap is removed from the inserter, enter the CODE and select Confirm to pair the sensor.
Once your sensor is successfully paired, you’ll see a Pairing successful! message on your pump. When the sensor is connected and working, the green connection icon will appear on your Home screen.
After you insert the sensor, the screen will show: Sensor warm up X:XX hr, this warm-up period lasts about 2 hours. After the warm-up is complete, the pump will begin receiving sensor glucose values.
Note: No unpairing is required when changing the Simplera Sync sensor. Pair your new one and the old one will disconnect automatically.
Visit the Simplera Sync support page for more info.
