Nicky answers your questions about the MiniMed™ 670G system

Nicky next to quote block

Meet our MiniMedTM 670G system video star, Nicky Williams. We think she’s pretty amazing. 

I’ve met a lot of inspiring people with diabetes. But when I was lucky enough to meet Nicky, this 17-year-old who plays soccer, hikes mountains, rides horses, excels in school and is a working through an ambitious “1000 places to see” list, I was wowed. Talk about someone not letting diabetes hold her back. 

She’s also been using the MiniMedTM 670G system for more than a year as a clinical trial participant and kindly volunteered to let us share her story in photos, video and more. We know you’re all curious to hear what the new system is like in the real world, so we recently asked our social community what you’d like to ask Nicky. Today, she’s answering your questions!

Nicky next to text block

What's your favorite part of the new system and does the system work well with your daily life?
 

Diabetes is hard for anyone, but as a busy teenager who just wants to go have fun with friends it can be extremely hard to take care of both. However because my MiniMedTM 670G system is capable of helping me take care of diabetes, it allows me to focus on being a teenager rather than a diabetic. 

My favorite part of the system is how confident the pump, especially the Auto Mode feature, makes me in my diabetes. It takes care of most of my blood sugar fluctuations without me having to even think about it. And I know that if anything even starts to go wrong with my sensor glucose then it will notify me so that I will have plenty of time to deal with it. Because of this it has definitely become an essential part of my busy life. I have tried to go a few days without the system, and have noticed that I am much more anxious throughout the day because I do not have that extra help from the system and have noticed that my blood sugars are much worse on those days. 

Nicky wearing the MiniMed 670G insulin pumpHow does the pump operate during a sensor warm up, and how does the system work if something goes wrong with your sensor? Is there a default operating system is place for these times?
 

For me it generally takes a few hours to do the entire process of charging my transmitter and putting on a new sensor so that it can warm up. Because of this, I am generally not in Auto Mode and I am running on the default operating system (Manual Mode) for most of the warm up. The default operating system for the MiniMedTM 670G system is the normal operating systems of most pumps with just the use of constant basal and regular boluses. It is always available and is what the pump reverts to when it is not in the hybrid closed-loop. During this time, as long as all my settings are still accurate, then everything operates well for me. 

About the bad sensor, it is not common that I get a bad sensor as long as I wear the tape, which is generally pretty strong. However the few times that I have messed up the sensor’s tape tab the MiniMedTM 670G system stopped getting information from the sensor. I knew something was wrong with it and have been able to quickly address the issue. Editor’s Note: In Manual Mode, you can use the system as an integrated pump and sensor like Nicky does, with Suspend on low or with Suspend before low. 
 

Is the new sensor truly accurate? When it is in Auto Mode is it truly auto for basal or does it tell you to go stick your finger then it makes changes? 
 

I have found the sensor to be extremely accurate and is generally within about 20% of my actual blood sugar (I think last time I compared the sensor glucose to my tested bg it was like 6 mg/dL off!). I would say the only time it is kind of far off is when my blood sugar is radically changing so the sensor isn’t able to keep up with it, but it is still only about 30 mg/dL off. Also, when you are in Auto Mode it will take care of small highs or lows but it is not capable of taking care of quick or large changes in my sensor glucose levels, like ones above 200 mg/dL. 

Because of this, it is recommended I test by fingerstick and correct when my numbers are high or treat if low. The pump may move you out of Auto Mode and back into the normal basal mode if the sensor doesn’t feel like it is accurate. To get back into Auto Mode I have to prick my finger and calibrate with that blood sugar and possibly follow some other instructions depending on what the pump wants. The system must be calibrated with a blood sugar check every 12 hours or else it will transfer me out of Auto Mode. 
 

Does the 120 mg/dL target make you high? I feel like it should be lower.
 

The 120 mg/dL target generally works for me; however I have always had the 120 mg/dL target so I personally do not know if a different one would be better or worse. I have however found that there are many other settings I can change if I am running high which can help bring my glucose levels down. For example, if I am running high in the morning then I might change my morning Insulin to Carb ratio to be more aggressive to help keep my blood sugar lower. 
 

Have you been able to sleep better on the system? My teenage son sleeps through the alarms of his current pump!
 

My numbers have definitely been better and more even throughout the night. I generally coast around the 100-150 range while in Auto Mode on the MiniMedTM 670G system. The pump is able to take care of most of the rises and dips of my diabetes overnight without me having to do anything. However while it does take care of many of the fluctuations it will generally try to wake me up if I am too far out of range, in which case it changes out of Auto Mode and into just the normal basal rate. To go along with this I also sleep through most of the alarms, unless I am either really low or really high, in which case my body generally naturally wakes me up. Overall though, I found that if I am not woken by any alarms, it definitely helps me to get a better night’s sleep and feel more rested in the morning. Nicky checking the pump while in bed

Side note: The alarms are loud, even on vibrate, so if you are sleeping over with a friend you might want to warn them just in case it wakes them up. 
 

How does a system like this manage high carb meals, like a bowl of spaghetti?
 

In my experience, if I pre-bolus for big carb meals then it handles the meal pretty well and my numbers stay relatively flat. However, if I post-meal bolus, which is what I usually do because I am not good at pre-bolusing, then I generally end up spiking up into the high 200’s for about 2 hours until the insulin is able to catch up. Once the insulin catches up the pump is able bring me back to a good blood sugar range and keep me there even if there are any little post meal fluctuations like a small low. 
 

How do you handle exercise while in Auto Mode?       
  

Girl on soccer field checking the pumpIn activities that I am able to keep my pump on for, like jogs, riding my horse, and hiking, I have found the temp target to be extremely helpful. (The Nicky kicking a soccer ballTemp Target allows me to change the 120 mg/dL target to 150 mg/dL for a few hours). I didn’t use the Temp Target for about the first 6 months of using the pump, but since I discovered it, I have fallen in love with it! I can’t even count the amount of times it has helped my number stay at 150 mg/dL when I know that without it I would have gone low.  However, there are still times when my blood sugar has dropped during exercise. In many of those cases I have been able to start treating the low before it got serious because I was able to watch the arrows on the screen and see which direction my glucose was going.
 

I started the MiniMedTM 630G three weeks ago and slated to migrate to the MiniMedTM 670G in the next few months. My sugars run high when I travel. Has the MiniMedTM 670G simplified your adjustments when traveling?
 

I have found that I too run high when I travel and have definitely noticed that the Auto Mode feature helps to make compensating for that easier. It takes care of the most of the general highs for me throughout the day and keeps me more vigilant on them. It’s able to get my numbers down to the 120 mg/dL range overnight and keeps them there throughout the night. However, I also generally need to be a little more generous with my bolusing for the first few days. I think, though that the majority of that issue stems from my diet being more carb heavy while I am traveling. 

Editor’s note: want to hear more? Listen to our Facebook Live with Nicky here. 

 

Important Safety Information 
The Medtronic MiniMed 670G system is intended for continuous delivery of basal insulin (at user selectable rates) and administration of insulin boluses (in user selectable amounts) for the management of type 1 diabetes mellitus in persons, fourteen years of age and older, requiring insulin as well as for the continuous monitoring and trending of glucose levels in the fluid under the skin. The MiniMed 670G system includes SmartGuard technology, which can be programmed to automatically adjust delivery of basal insulin based on continuous glucose monitor sensor glucose values, and can suspend delivery of insulin when the sensor glucose value falls below or is predicted to fall below predefined threshold values. The system requires a prescription. 
The Guardian Sensor (3) glucose values are not intended to be used directly for making therapy adjustments, but rather to provide an indication of when a fingerstick may be required. A confirmatory finger stick test via the CONTOUR®NEXT LINK 2.4 blood glucose meter is required prior to making adjustments to diabetes therapy. All therapy adjustments should be based on measurements obtained using the CONTOUR®NEXT LINK 2.4 blood glucose meter and not on values provided by the Guardian Sensor (3).  Always check the pump display to ensure the glucose result shown agrees with the glucose results shown on the CONTOUR®NEXT LINK 2.4 blood glucose meter. Do not calibrate your CGM device or calculate a bolus using a blood glucose meter result taken from an alternative site (palm) or from a control solution test. Do not calibrate your CGM device when sensor or blood glucose values are changing rapidly, e.g., following a meal or physical exercise.  If a control solution test is out of range, please note that the result may be transmitted to your pump when in the “Always” send mode. 
WARNING: Medtronic performed an evaluation of the MiniMed 670G system and determined that it may not be safe for use in children under the age of 7 because of the way that the system is designed and the daily insulin requirements. Therefore, this device should not be used in anyone under the age of 7 years old. This device should also not be used in patients who require less than a total daily insulin dose of 8 units per day, because the device requires a minimum of 8 units per day to operate safely. 
Only use rapid acting U100 insulin with this system. Pump therapy is not recommended for people whose vision or hearing does not allow recognition of pump signals and alarms. Pump therapy is not recommended for people who are unwilling or unable to maintain contact with their healthcare professional. The safety of the MiniMed 670G system has not been studied in pregnant women. For complete details, including product and important safety information concerning the system and its components, please consult http://www.medtronicdiabetes.com/important-safety-information#minimed-670g and the appropriate user guide at http://www.medtronicdiabetes.com/download-library  
 

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Blog comments

Submitted by Tere North (not verified) on

In reply to by Commenter (not verified)

Question, does a download of the pump data allow you to see how your basal rate is automatically changing so you can better adjust your non-loop settings?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Tere North (not verified)

Tere, you will see Total Daily Dose and Basal amounts on average/day in CareLink Personal. However, you cannot make adjustments to your basal settings in Manual Mode based on what Auto Mode is doing because Total Daily Dose changes everyday and will provide basal insulin based on your daily SG readings. Preset basal delivers insulin regardless of your SG readings. If you are concerned about your basal rates, it's important to talk with your healthcare team.

Submitted by Chad (not verified) on

In reply to by Karrie Hawbaker (not verified)

I want to know if you can swim with it attache

Submitted by Karrie Hawbaker (not verified) on

In reply to by Chad (not verified)

Chad, the MiniMed 670G system is an important medical device and is made to maintain waterproof capability at the time of manufacture. We recommend that you still take care of it and don’t go swimming with it, but the pump will maintain waterproofing if this can’t be avoided.

I swim 4 days a week generally and put on suspend and swim without it. For the most part no warning for 1st hour but after that you get the "no signal" warning. PS. On the side note. For me I figured out how to go all week with a great tape that doesn't come loose in shower either. I put the TRANSMITTER in the back of my arm, fatty part upper, and works great for me and use IV 3000 tape that Medtronic sells (my insurance covers) and use the 4 " x 4 3/4" . Love it big because hard to see if by one self and can't hardly miss. Then I use the Skin Tac wipes around the edges, then alcohol if to far outside the bandage.

Submitted by Diane Scherer (not verified) on

In reply to by Commenter (not verified)

I am on week 3 of automode and have had some frustrations. I am higher than I have been in years. People say to be patient but I don't think the system is working for me. My trainer locally is great but I would like another opinion.

Submitted by Karrie Hawbaker (not verified) on

In reply to by Diane Scherer (not verified)

Diane, I'm sorry to hear this. I would like to connect you with someone from our 24 HelpLine to see how we can help. I've shared your contact information with my team and you should hear something later this week.

Submitted by Kari Ehli (not verified) on

In reply to by Diane Scherer (not verified)

Hello Diane,

When I first started in Automode, I had similar results. Then after visiting my doctor, he made 2 adjustments. 1) He adjusted how long the insulin was considered active in my system & 2) He changed my carb ratio significantly from 1/10 to 1/5.

After those changes were made, I had to learn to stop checking my blood sugar as frequently and just let the pump do it's job. Now I'm at 92% time in range and my high blood sugar has been significantly reduced. In fact, I've never seen so many perfect blood sugar readings in my life. :-)

Submitted by Karrie Hawbaker (not verified) on

In reply to by Kari Ehli (not verified)

Kari, this is great to hear! Keep up the great work.

Did your trainer adjust your carb ratio for high time frames? That's what my trainer did and wow this pump is wonderful.

Submitted by Patricia Weaver (not verified) on

In reply to by Commenter (not verified)

I've been on the 630G for about 1.5 months, & using the CGM that came with it. I quit using the last CGM because it was frustratingly inaccurate. Will the new CGM be more accurate than this current one? Altho my current one seems mostly better than the previous one, I find that it is highly inaccurate the day before it notifies me to change.

Submitted by Karrie Hawbaker (not verified) on

In reply to by Patricia Weaver (not verified)

Patricia, I'm sorry to hear that you're having problems with your Enlite. I would like for our 24 HelpLine to reach out and see if there is anything we can do to assist you. Please email us at dhelp@medtronic.com with your contact information. In regard to the Guardian Sensor 3, it is our newest and most advanced glucose sensor with enhanced accuracy and performance, and a longer 7-day life.

Submitted by Randy Bryan (not verified) on

In reply to by Karrie Hawbaker (not verified)

blind user of the 530g with no sensor ,will mini med get sensors out to the people who they have left in the place where have old pump that has what I need all but the sensors. I am really mad about this sense was told that should have the sensors out by dec 22 2017.I would love the chance to have a 630 or the 670 with sensor so could see if could learn to get around in it .Mini med needs to think about the blind sense there are people in need of the voice on the pump.i am willing to learn the new system but can't get one now sense i have been pushed into the530g just in last 5 months.

Submitted by Karrie Hawbaker (not verified) on

In reply to by Randy Bryan (not verified)

Randy, we are working with the FDA to gain approval for the updated MiniLink transmitter, but do not have a timeline on when it will be approved. We will be sure to share updates with our community as they become available.

Submitted by Tracy (not verified) on

In reply to by Commenter (not verified)

I just received the 630g and I am supposed to move to the 670g soon. My a1c is 4.9 and I feel the best around 80. I follow a rigorous Diet and exercise program and I check blood sugars constantly. My biggest reason for wanting the closed loop system is when I play with my children I often forget to reduce basal and end up low. Lows for me tend to result in hours of body aches, whereas being above about 110 causes a loss in vision and headaches. Is it possible to stay around 80 with the closed loop system or would it be in my best interest to stay on a regular pump?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Tracy (not verified)

Tracy, this is a great question to discuss with your healthcare provider. They will best be able to talk about your individual needs. I will let you know though that the MiniMed 670G system in Auto Mode has a target glucose of 120 mg/dL and it cannot be adjusted. When in Manual Mode, you do have the option of Suspend before low, which is a new Low Management feature that will temporarily stop insulin delivery if the sensor glucose value is approaching a preset low limit. This is different from Suspend on low (Threshold Suspend) which stops insulin delivery once the sensor glucose values reach a preset limit. It also automatically resumes insulin delivery when sensor glucose levels recover.

Submitted by Martha Trevallion (not verified) on

In reply to by Commenter (not verified)

Hi there. I swim 5-6X week for an hour. Would Medtronic suggest I disconnect ? How will the 670 correct for exercise?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Martha Trevallion (not verified)

Hi Martha, at the time of manufacture, the MiniMed 670G insulin pump is waterproof in up to 12 feet of water for 24 hours at a time. In regard to your question about exercise and the system, please listen to what Cheryl has to say here: http://bit.ly/2oKih6e

Submitted by Rosalyn (not verified) on

In reply to by Karrie Hawbaker (not verified)

After about 5 minutes in my pool, my pump shows three dashes. Then it buzzes and displays “out of range”. Is it not designed to continue giving me cgm readings while I’m under water?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Rosalyn (not verified)

Thanks for your comment, Rosalyn. This is expected behavior when your transmitter is submerged in water. If you have more questions, please let us know.

Submitted by Kay Taylor (not verified) on

In reply to by Karrie Hawbaker (not verified)

Can the sensor stay submerged in water for 1-2 hours during swimming for exercise?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Kay Taylor (not verified)

Hi there, Kay. When the transmitter and sensor are connected, they form a water-tight seal to a depth of 8 feet for up to 30 minutes. I hope this helps. If you have additional questions, please give our team a call at 800.646.4633, option 1.

Submitted by Donald Henthorn (not verified) on

In reply to by Commenter (not verified)

Is the 670 much better than the 630 and if so in what way

Submitted by Karrie Hawbaker (not verified) on

In reply to by Donald Henthorn (not verified)

Donald, I will let the community answer this, but do want to highlight that the MiniMed 670G system is a hybrid closed loop system, which means that when used in Auto Mode, the pump automatically adjusts the delivery of your basal insulin based on readings from our new, most advanced CGM sensor, the Guardian Sensor 3. It also gives you two other SmartGuard HCL technology options: Suspend on low (which is also in MiniMed 630G) and Suspend before low.

Submitted by Danika Winter (not verified) on

In reply to by Karrie Hawbaker (not verified)

Karrie can you please explain the auto-mode and how it relates to the basal rates.? I'm not understanding how they relate..? When in auto-mode, is the basal "off" and the algorithm just gives micro boluses based on trending sugars, does auto-mode micro adjust the preset basal rates.?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Danika Winter (not verified)

Danika, great question! In it's simplest terms, the Auto Mode feature can automatically increase or decrease the amount of insulin delivered based on your sensor values. Auto Mode provides automated basal insulin delivery that automatically adjusts based on sensor glucose values and individual insulin delivery needs. Other insulin pumps deliver pre-set basal rates, which need to be manually adjusted when insulin needs change based on activity, exercise, stress, hormones etc.

Submitted by Joe H (not verified) on

In reply to by Commenter (not verified)

Can you still run extended boluses? My son gets great result with sugar surfing (5.7 A1C) but he will run under 100 (70-100) for an hour after each meal due to prebolusing and only rise later (1-3 hours) even later for slow foods. Will the device prevent him from spending time in the 70-100 range? He currently has a daytime average of about 115 and nighttime average of 110. Will the 120 target prevent that? Also, will it compensate if a site starts to go bad but not completely fails?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Joe H (not verified)

Joe, no, with the MiniMed 670G system, while in Auto Mode your son will not be able to do dual or square wave boluses. The system treats to a 120 mg/dL by automatic basal and will help adjust glucose levels as needed. Your son will still need to enter the carbs he's eating. While the target glucose is 120 mg/DL, the actual range that the system tries to keep each person at is 70-180 mg/dL by driving to that target of 120 mg/dL. Our clinical trial participants found they had good control. You can learn more from Nikhita here: http://bit.ly/2hQsMVe

Submitted by Joe H (not verified) on

In reply to by Karrie Hawbaker (not verified)

Thanks. FWIW, I would be fine with his average numbers going up as long as we wouldn't spend a lot of time over 180 with preboluses. What about sites that start to get resistant on the third day though? Will it just keep pushing more insulin and at some point will you've alerted that the insulin has been running high and the site may be getting bad?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Joe H (not verified)

Joe, we have a great Facebook Live event with Dr. Francine Kaufman where you can learn more about time in range: http://bit.ly/2oKih6e. As for basal insulin delivery, there is an alarm for Auto Mode max delivery. This alert takes place when your pump has been delivering insulin at your maximum Auto Mode basal delivery rate for 4 hours.

Submitted by Joe H (not verified) on

In reply to by Karrie Hawbaker (not verified)

Thanks. Again, being in range is the most important and we are in the 70-180 range over 95% of the time now. That does require active night-time management though. If the nights require less intervention without a major loss in time in range it would be worth it.

I have a very important question about mealtime boluses. My son has certain slow meals like pasta and fried chicken which currently require large second waves from a dual wave bolus. He may receive 2 units upfront and as many as 8 units over the next 2-3 hours which matches his carb ratio. If I bolused for all 10 units worth of carbs upfront he would crash, and no amount of basal reduction would stop it (his basal is only 8 units per day). How can the loop function to prevent lows for slow foods? For a small meal, I see how the loop can eliminate basal to make up for a higher initial bolus, but when the bolus is 10 units and only 2 units is coming upfront, won't it deliver 10 units and then try to bail him out (which won't work?)

Let's say for example that a meal with 60 grams of carbs (slow meal) calls for 6 units, but he usually gets 2 upfront and 4 over 2.5 hours, would I need to bolus for the carbs in two stages, say 30 grams upfront and then another 30 grams after an hour and a half or so to prevent putting too much IOB to keep the system from reversing a low by taking basal off board? The extra 4 units would be half a day's basal and there's no way to get that off board fast enough if its all bolused upfront.

We have meals that get bolused 20/80 over 3 hours and the 80% may be equivalent to almost an entire day of basal so it seems that I would still have to manually "split" his bolus to avoid lows with these slow foods.

(Incidentally, with such slow meals, we often have to run 140%-170% temp basals at night for another 4-8 hours, and I think that the loop would do great with those slow nighttime rises after certain foods. Harvard just published a study that pizza can raise blood sugar for over 8 hours, and in our case this is true. We have to run extra, either temp basal or a long square bolus for 6-8 hours AFTER the initial bolus is finished.)

Submitted by Karrie Hawbaker (not verified) on

In reply to by Joe H (not verified)

Hi Joe - this is a great conversation to have with your son's healthcare team to see what works best for him. I do know that some customers currently using the MiniMed 670G system might split up their bolus based on the food since the dual and square wave is no longer available. While the goal of Auto Mode is to use basal insulin delivery to keep you in range, there is also Manual Mode on the system. In this mode you can still use square and dual wave, as well as Suspend before low. These are also great features which may benefit your son.

Submitted by B. Duston (not verified) on

In reply to by Joe H (not verified)

This was hard for me to deal with initially, but when I eat pizza or something I bolus more conservatively. Because for me pizza is a food that would make me crash and then have highs after. I bolus less for it now, and the pump often will cover me automatically with the auto basal, however sometimes I have to make a correction later. I also sometimes let my pump run outside of auto where I can do extended bolus, but I always have the pump in suspend before low. That feature alone made a huge difference when there was a change in estimated activity. Overall I love this pump, I run in auto most all the time, but the extra features in standard mode are very helpful as well.

Submitted by Michael (not verified) on

In reply to by Commenter (not verified)

Is the new CGMS sensor (Version 3, I think) really any more accurate than the previous CGMS sensor version(s)? When using the previous CGMS sensors with my 530g, I found the sensor results so inaccurate that I had to stop using the CGMS. I was getting High/low blood-sugar alarms for issues that didn't exist . The CGMS would indicate I was at 60 when I was actually closer to 120. It also happened the other way, indicating I was at almost 200, but when I tested I was 138. My results weren't nearly as accurate as what you're seeing. However, if I was you, I'd still be concerned using a CGMS sensor that can run from 80%-120% of your actual bloodsugar (within 20%) or could be off by 30 mg/dL (per your example).

I do like that the new pump is waterproof, but if the sensor is only waterproof for 30 minutes, and you need to wear both the sensor and the pump to enjoy the pool, I'm wondering if it has much "real world" value.

Why can't they make a CGMS that doesn't require the twice daily synchronization? If I'm already sticking my finger, and I can't trust the CGMS results, what good is it?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Michael (not verified)

Michael, the Guardian Sensor 3 is our most accurate sensor to date and is the only sensor trusted to adjust basal insulin based on your sensor glucose readings. Please note that all CGM systems require a calibration by fingerstick.

Submitted by robert shorts (not verified) on

In reply to by Michael (not verified)

It is way more accurate then the enlite sensor in my 630 was. That thing was always off, the Gaurdian seems to be within 10% all the time, except when I am rising or falling rapidly. It needs a little time to catch up then.

Submitted by Kristy (not verified) on

In reply to by Commenter (not verified)

If we want to keep our son's range at 85-120 will that be possible with the 670G? Also, when is it finally going to be released for distribution?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Kristy (not verified)

Kristy, the MiniMed 670G system targets a glucose reading of 120 mg/dL. You can't change this target. We anticipate having the system available for those not in our Priority Access program sometime late summer/early fall.

Submitted by Bryon Clough (not verified) on

In reply to by Commenter (not verified)

Does the Guardian 3 use the same sensor as the Enlite? If not, can we trade in unused sensors?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Bryon Clough (not verified)

Bryon, no, the MiniMed 670G system uses the new Guardian Sensor 3. Once your MiniMed 670G system ships, if you have any unopened boxes of Enlite sensors, you can call our team at 800.646.4633, option 5 to discuss returns.

Submitted by Eleanor (not verified) on

In reply to by Commenter (not verified)

I have tons of trouble with the 630 CGM system--it's great during the first day or two, but after sleeping and inadvertently putting pressure on the sensor (I'm a restless sleeper so I can't just avoid the location) I suddenly get very low readings (inaccurate ones) that cause my next calibration to fail and then the whole system tells me that I need a new sensor. I have discussed this with the medtronic help line and also with my doctor (who just referred me back to medtronic), and nothing consistently gets me the full six days that the sensor promised. Will the 670 system have these problems? I don't want to sleep on the sensor and have it suspend my insulin and wake me up because of inaccurate lows (I had to turn off the suspend on low and alert on low for the 630 for this reason) and constantly be having to replace the sensor every two or three days.

Submitted by Karrie Hawbaker (not verified) on

In reply to by Eleanor (not verified)

Eleanor, I'm sorry to hear of the troubles you are having with your Enlite sensor. I have asked for someone from our Advanced Troubleshooting team to reach out to you. Also, the MiniMed 670G system uses the Guardian Sensor 3, which is an entirely new CGM sensor and is the first and only sensor approved by the FDA to power a hybrid closed loop system. It incorporates diagnostic technology that continuously monitors sensor health.

Submitted by Rex Davis (not verified) on

In reply to by Commenter (not verified)

Hi , I have the 630 and am signed up for the 670 priority , I was e-mailed the order form for the 670 on 6/1/17 so I filled it out and gave my credit card # for the $299 the same day. Now I don't know how I should go about finding out how my order is getting along or if anything is happening .Nobody has contacted me ,I do have a conformation # I went online and there is no info on this order . Can you please direct my next move for I'm kinda anxious and excited to get started on the 670
Thanks Rex

Submitted by Karrie Hawbaker (not verified) on

In reply to by Rex Davis (not verified)

Hi Rex, I have confirmed that your order was placed. You should have received a confirmation pop-up after placing your order. In regard to next steps, we will work on getting your prescription from you physician and verifying your coverage through your insurance. Once your order is ready to ship we will reach out to you. Please be patient with us as we get through these Priority Access upgrades. Thank you!

Submitted by Rex (not verified) on

In reply to by Karrie Hawbaker (not verified)

Went to my Endo today and she said she sent my script to you guys yesterday so it looks like all is going smoothly so far . #gettiinexcited
Thx Rex

Submitted by Karrie Hawbaker (not verified) on

In reply to by Rex (not verified)

So glad to hear it! We should be in touch soon.

Submitted by Patricia Weaver (not verified) on

In reply to by Commenter (not verified)

I have become very frustrated with the wait time when calling the 800#. Last week I had to call twice in one day, as I needed help to adjust my settings per my Endocrinologist (& first time I was misguided, as my Endo wanted my basal increased by 25%, & the Medtronic rep, instead of setting my temp basal rate at 125%, had me set at 25% - HUGE MISTAKE!!!). Due to a combination of high blood sugars, stress, humidity, I was feeling very very poor....& it was extremely frustrating to be placed on hold for 25-30 minutes, EACH time I called.
Is Medtronic working at increasing the number of call center agents to decrease the wait time, & PROVIDE THEM WITH BETTER TRAINING?

Submitted by Karrie Hawbaker (not verified) on

In reply to by Patricia Weaver (not verified)

Patricia, our hold times have been longer than normal, but we are working as quickly as possible to get them back in range. In the meantime, I have shared your information with my team and asked that they give you a call to help.

Submitted by Douaa (not verified) on

In reply to by Commenter (not verified)

I have received the Email that says Place your order for the MiniMed 670G System, but when I click YES Button on the Email and logging on to the website then it only shows my Profile, and I can't see any thing says Place the order or anything related.
Could you fix the issue or tell what should I do. Thanks.

Submitted by Karrie Hawbaker (not verified) on

In reply to by Douaa (not verified)

Douaa, I have asked someone from my team to reach out and help with placing your order. If you'd like immediate assistance, please give us a call at 800.646.4633, option 3.


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