Pump error


1. Delivery stopped. Current settings cleared. Pump restart needed. Select OK to restart and then reenter your settings. See User Guide.

Pump error message Select OK screen

What has happened: Your pump encountered an error and will restart. Your pump settings will return to factory default values.

Next steps:

  • When the pump restarts, follow instructions on the pump display
  • After restart, check settings and re-enter values as needed
  • If you recently saved backup settings in Manage Settings, use Restore Settings
  • If the pump was delivering a bolus or filling the cannula, check Daily History and reevaluate your need for insulin
  • If this alarm recurs frequently, write down the error code displayed on the alarm screen (you can also find it in your Alarm History) and call the 24-hour helpline

2. Delivery stopped. Settings unchanged. Pump restart needed. Select OK to restart. See User Guide.

pump error message Select OK screen

What has happened: A pump error has occurred, you need to restart your pump.

Next steps:

  • Select OK to restart your pump
  • If the pump was delivering a bolus or filling the cannula, check Daily History and reevaluate your need for insulin
  • If this alarm recurs frequently, write down the error code displayed on the alarm screen (you can also find it in your Alarm History) and call the 24-hour helpline

3. Delivery stopped. Settings unchanged. Select OK to continue. See User Guide.

Pump error message Select OK screen

What has happened: Your pump encountered an error but a restart is not necessary. The issue is resolved. Your settings are not changed.

Next steps:

  • Select OK to resume basal delivery
  • If the pump was delivering a bolus or filling the cannula, check Daily History and reevaluate your need for insulin
  • If this alarm recurs frequently, write down the error code displayed on the alarm screen (you can also find it in your Alarm History) and call the 24-hour helpline