Order diabetes supplies through Medtronic

Ordering is simple — but timing and process can vary based on a few factors. In most cases, you can purchase supplies and devices directly through Medtronic. However, some insurance plans may have specific requirements. If your insurance requires you to order through a different company, they’ll be the best resource to guide you. To help you stay on track with Medtronic orders, here’s everything you need to know:

• When to place an order
• How to place an order
• How to get order status

When to place an order

As a general rule, we recommend placing your next order when you open your last box of supplies. Depending on your insurance plan, you may be eligible to order every 30, 60, or 90 days — most orders get placed every 90 days to allow extra time for any needed prescriptions, documents, and shipping. To make sure you’re ordering at the right time, supply order reminders can be helpful! Opt in for email or text reminders in your Communication preferences.

Supply orders can take up to two weeks to arrive. Some insurance plans, like Medicare, may also have unique requirements that determine how often you can order, so be sure to check your coverage for details.

How to place an order

There are two types of Medtronic orders:

• Scheduled orders – Automatic recurring shipments are convenient, customizable shipments you can set up, view, and manage online based on your individual needs. These can be set up online, via text, or over the phone.
• One-time orders – A single purchase placed as needed. Order online, via text, or over the over the phone. A custom order can be placed online, based on your personal quantity and prescription needs.

When placing an order, don’t forget everything that you need! For example, an integrated insulin pump system will need reservoirs, infusion sets, and glucose sensors. You can also purchase items like test strips, extra tape, or accessories. Your healthcare professional who prescribes your device will help to determine the specific products recommended for you.

If your insurance requires you to order supplies from a distributor, contact the company directly. If you’re not sure, call 1-800-646-4633, option 2 (Monday through Friday from 8:00 a.m. - 6:00 p.m. CT) and we can help you.

Placing an order online

1. Sign in to Diabetes.shop. Don’t have a login? Create an account using the MRN/Account number emailed to you after your first device shipped. Can’t find it? No worries—just select “I do not have my account number (MRN)” during sign-up.
2. Click the menu icon , select Products, then choose the category of the product you’re looking for (e.g. Insulin Pump systems, Infusion Sets, etc).

3. Customize your order based on what your healthcare professional has prescribed. On the product page, use the dropdown menu to select your quantity and product specifications (e.g., cannula size, tubing length, etc.).

   

4. Next, click either Add to scheduled orders to set up recurring shipments or One-time order to place an order that will not reoccur. (We recommend scheduled orders to ensure you never run low on your supplies.) Not sure which to pick? Use the custom order tool to guide you!

   Add to scheduled orders

   If you selected Add to scheduled orders, a pop-up will appear to confirm your Target ship date, ship cadence, and quantity. Click Confirm to complete your order. Keep in mind that these orders can take up two weeks to process. If you need it sooner, place a one-time order.

   

   You will see a Success! confirmation and can then close the pop-up window by clicking “x” in the corner.

   

   One-time order

   For One-time orders, a green banner will appear at the top of your screen. Click Go to cart.

   

   Make sure the product and quantity are correct, then click Go to checkout.

   

   Review the details of your order then scroll down to confirm the details of the order by clicking the checkbox. Finalize the order by clicking Complete purchase. Note: Items covered by insurance are subject to billing and the full price shown may not be the final adjusted amount. Items not covered by insurance will require a payment by credit card upfront.

   

   You will see a Success! confirmation and can now safely close the page.

   

   Create a custom order

   For custom order, click on the menu , and select Products then Create a custom order.

   

   Select how many days you need supplies for and then select your product(s) by clicking the plus icon .

   

   A pop-up will appear for you to input usage and product specifications. Use the dropdowns to make your selections, then click Add to custom order.

   

   Once you’ve added all the items you need, click Review custom order.

   

   On the next pop-up, click Go to cart, then you can continue to browse products or check out.