Diabetes.shop makes it easier to order and track your diabetes supplies

If you’re looking for the best way to place and manage your supply orders, Diabetes.shop offers a personalized user experience and different features that help make it easier to partner with us. We're excited to share updates — based on your feedback and ideas for improvements — made to enhance your online experience from start to finish.

Check out some highlights of what you can do when you sign in to Diabetes.shop:  

• Set up custom or scheduled orders: Easily set up, view, and edit recurring orders based on your individual needs. (Check out our support for more info on how to place orders.)
   
• View order status: See everything you need to know about your supply orders, 24/7, including: target ship date, product and quantity details, progress, and any actions needed from you.
   
• Track a return or replacement: If you get a product replaced by 24-Hour Technical Support, or have started the process to return a product, you can now track its status and get informed of important next steps online.
   
• Get personalized action alerts: After an order is placed, we work closely with your doctor’s office and insurance to complete your order. If there’s a specific action needed from you, Diabetes.shop will share personalized messages through prominent banner notifications with Advocate Actions. Our goal is to keep you informed and to make it clear when we need your help to move an order forward.
   
• Complete select insurance requirements online: For specific insurance processes with companies like Medicare, you can now complete some of these tasks online. If you qualify, these will be shared as personalized Advocate Actions at the right time. 
   
• Update communication preferences: Easily track your order progress how you want, through emails, texts, or online. Make sure your communication preferences are set up within your profile so you can let us know how you want to hear from us!
   
• Upgrade a device: For products with serial numbers, you can see their warranty dates. If a device (like an insulin pump or transmitter) is out of warranty and you’re considering an upgrade, you can start the process online.
   
• Self-service replacements: Replacements can be requested online for a sensor, battery cap, pump clip, or Blue adapter.
   
• Browse products and accessories: Whether you’re learning about another infusion set option, looking for more tapes, or interested in a waist pouch to secure your pump, you can easily browse everything that’s available. 

Visit Diabetes.shop today to conveniently manage your account without having to call. If you aren’t using it yet, create an account. 

Have questions? For answers to FAQs about placing or tracking orders online along with step-by-step instructions, visit order support.