ALERT: Due to the inclement weather across much of the country, Medtronic deliveries are currently experiencing delays and there will be longer than normal hold times on the phone. Visit www.Diabetes.Shop if you need to place an order, get a sensor or belt clip replacement, or check the status of your supply order. X
Select Region
Home
Top 10
Important Product Safety InformationAlert: Product and Safety Notice

Ready to upgrade
to new technology
using your Lift Ticket?


Get started


Contact us today at 877-585-0208. Specialists are available between the hours of 8AM-6PM CT.

Medtronic Diabetes pumps work at altitudes below 10,000 feet above sea level. Confirm your device’s altitude range before engaging in sporting activities.

Get Notified.

Fill out your contact information below so that we can reach out to provide more information on how to redeem your Lift Ticket.

Are you an existing Medtronic customer?

Select one or more of the below:

AUTHORIZATION FOR USE OF PROTECTED HEALTH INFORMATION

You authorize Medtronic MiniMed, Inc. d/b/a Medtronic Diabetes or its subsidiaries, contractors or representatives to use your personal information, including but not limited to your contact information and health information, for marketing purposes and to share that information with Medtronic representatives and contractors. Information you may receive includes, but is not limited to: (a) Medtronic Diabetes products, therapies or services; (b) marketing and promotional offers; (c) inquiries about your experience with Medtronic Diabetes products, therapies and services; and/or (d) suggestions for how Medtronic Diabetes can enhance its customer support.

This authorization will expire three (3) years from the later of the date you submit this authorization online; or (ii) the last date products or services were received from Medtronic, but may expire sooner if you revoke it by following the instructions below.

You have the right to revoke this authorization at any time by (i) e-mailing takecontrol@medtronic.com; or (ii) signing into your myHome profile and updating my communication preferences at www.diabetes.shop/myhome. A revocation will not affect actions Medtronic Diabetes has already taken based on this authorization. Information disclosed pursuant to this authorization may be re-disclosed by the recipient of the information and may no longer be protected by the federal privacy standards.

You have the right to refuse to sign this authorization. Refusal to sign will not affect your treatment or health insurance eligibility or benefits.

Questions? Contact our Customer Service Center at 1-877-585-0208, or by email at takecontrol@medtronic.com.

CONSENT FOR RECEIPT OF PHONE COMMUNICATIONS

You consent to receiving phone calls, including pre-recorded and auto-dialed communications, at the phone number(s) submitted above using automated technology from or on behalf of Medtronic MiniMed, Inc. d/b/a Medtronic Diabetes, concerning the marketing, advertising and/or offers of sale of Medtronic Diabetes products, therapies and services. You also certify that you are (a) age 18 and older and (b) authorizing and consenting to use of the information provided for Medtronic Diabetes to contact you. Your consent is not a condition for purchase. Airtime, message and data rates may apply. You may opt out at any time by (i) e-mailing takecontrol@medtronic.com; or (ii) signing into your myHome profile and updating your communication preferences (www.diabetes.shop/myhome).

CONSENT FOR RECEIPT OF TEXT COMMUNICATIONS

You consent to receiving text messages at the phone number(s) submitted above using automated technology from or on behalf of Medtronic MiniMed, Inc. d/b/a Medtronic Diabetes, concerning the marketing, advertising and/or offers of sale of Medtronic Diabetes products, therapies and services. You also certify that you are (a) age 18 and older and (b) authorizing and consenting to use of the information provided for Medtronic Diabetes to contact you. Your consent is not a condition for purchase. Airtime, message and data rates may apply. You may opt out at any time by (i) texting "STOP" in return to a text; (ii) sending an email to takecontrol@medtronic.com; or (iii) signing into your myHome profile and updating your communication preferences (www.diabetes.shop/myhome).

WHAT IS THE LIFT TICKET PROGRAM?

Those who purchased a new insulin pump between 11/14/18 and 4/11/19 received a Lift Ticket. For those who received a Lift Ticket as a part of their purchase, the ticket allows for one upgrade during the pump warranty period to a future Medtronic technology at a cost of $99.† See program terms and conditions for full details.

Program Terms & Conditions

TECHNOLOGY THAT ADAPTS TO YOU*

The MiniMed™ 770G insulin pump system automatically adjusts background insulin every 5 minutes.* Using real-time sugar readings, the system is able to calculate a personalized amount of insulin to deliver based on your needs. The system connects directly with a smart device, allowing you to view sugar trends and insulin data on the go.


System parts   Features & benefits   View specs   Therapy for children

HOW DO I REDEEM MY LIFT TICKET?

  1. Sign-in to your Account - https://www.diabetes.shop/devices
  2. Under Devices and products, select the “Check upgrade eligibility” button

Check upgrade eligibility screen

DIDN'T GET A LIFT TICKET?

We have other upgrade programs available now for those using an in-warranty pump. Learn more.


Frequently Asked Questions

During your warranty period, with more than 6 months left, you will have a one-time opportunity to upgrade to another insulin pump for $99.

To redeem your Lift Ticket, sign-in to your Account. Under Devices and products, select the “Check upgrade eligibility” button. You may also redeem by calling us at 877-585-0208. Specialists are available from 8AM-6PM CT. The total out-of-pocket cost to purchase a pump using a Lift Ticket is $99.
The Lift Ticket program is a one-time in-warranty upgrade. Pathway programs may be available if you have already used your Lift Ticket.
No, warranty dates do not reset. The warranty date of an upgraded insulin pump will remain the same as the warranty date of the initial pump purchased.
The $99 price will be honored if you comply with program terms. If you do not return your old insulin pump within 90 days, and you will be charged $3,200.
You can still access future technology through our Pathway program when there is a future pump. For more information: click here

References

* Refers to SmartGuard™ Auto Mode. Some user interaction required. Individual results may vary.

† Lift Ticket Program Terms & Conditions

  • $99 charge will be required upfront to use Lift Ticket. Return of old insulin pump is required. If old pump not returned, customer will be charged $3,200.
  • After you have requested to use your Lift Ticket, it could take up to 60 days to process your order. The Lift Ticket Program does not guarantee prioritization of your order.
  • Lift Ticket can only be redeemed once during your warranty period. A Lift Ticket cannot be redeemed if less than six (6) months remains on your pump warranty period.
  • The Lift Ticket Program price applies to (1) insulin pump. CGM products and consumables are not included.
  • Insurance coverage and approvals may impact patient ability to upgrade. Coverage for your pump is contingent upon your payer medical policy guidelines. Restrictions and medical necessity requirements apply.
  • Warranty dates do not reset. The warranty date of an upgraded insulin pump will remain the same as the warranty date of the initial pump purchased.
  • Patients enrolled in a rental program must complete their final payment and own their pump before utilizing the Lift Ticket program.
  • MiniMed™ pumps have certain labeling restrictions that may exclude certain populations, including age and type of diabetes. We recommend you consult your Healthcare Provider.
  • A valid prescription will be required to purchase a new pump. Other restrictions may apply.
  • Program terms and conditions are subject to change at any time and without notice.
  • Any purchase for a patient with Out of Warranty pump or new to pump therapy of a Medtronic insulin pump that shipped between 11/14/18 and 4/11/19 is eligible to receive a Lift Ticket.

Important Safety Information: MiniMed™ 770G System With SmartGuard™ Technology

The MiniMed™ 770G system is intended for continuous delivery of basal insulin (at user selectable rates) and administration of insulin boluses (in user selectable amounts) for the management of type 1 diabetes mellitus in persons two years of age and older requiring insulin as well as for the continuous monitoring and trending of glucose levels in the fluid under the skin. The MiniMed™ 770G System includes SmartGuard™ technology, which can be programmed to automatically adjust delivery of basal insulin based on continuous glucose monitoring (CGM) sensor glucose values and can suspend delivery of insulin when the SG value falls below or is predicted to fall below predefined threshold values. The Medtronic MiniMed™ 770G System consists of the following devices: MiniMed™ 770G Insulin Pump, the Guardian™ Link (3) Transmitter, the Guardian™ Sensor (3), one-press serter, the Accu-Chek® Guide Link blood glucose meter, and the Accu-Chek® Guide Test Strips. The system requires a prescription.The Guardian™ Sensor (3) has not been evaluated and is not intended to be used directly for making therapy adjustments, but rather to provide an indication of when a fingerstick may be required. All therapy adjustments should be based on measurements obtained using a blood glucose meter and not on values provided by the Guardian™ Sensor (3).

All therapy adjustments should be based on measurements obtained using the Accu-Chek® Guide Link blood glucose meter and not on values provided by the Guardian™ Sensor (3). Always check the pump display to ensure the glucose result shown agrees with the glucose results shown on the Accu-Chek® Guide Link blood glucose meter. Do not calibrate your CGM device or calculate a bolus using a blood glucose meter result taken from an Alternative Site. It is not recommended to calibrate your CGM device when sensor or blood glucose values are changing rapidly, e.g., following a meal or physical exercise.

WARNING: Do not use the SmartGuard™ Auto Mode for people who require less than eight units or more than 250 units of total daily insulin per day. A total daily dose of at least eight units, but no more than 250 units, is required to operate in SmartGuard™ Auto Mode.

WARNING: Do not use the MiniMed™ 770G system until appropriate training has been received from a healthcare professional. Training is essential to ensure the safe use of the MiniMed™ 770G system.

Pump therapy is not recommended for people whose vision or hearing does not allow recognition of pump signals and alarms. Pump therapy is not recommended for people who are unwilling or unable to maintain contact with their healthcare professional. The safety of the MiniMed™ 770G system has not been studied in pregnant women. For complete details of the system, including product and important safety information such as indications, contraindications, warnings and precautions associated with system and its components, please consult https://www.medtronicdiabetes.com/important-safety-information#minimed-770g and the appropriate user guide at http://www.medtronicdiabetes.com/download-library