Notice: Product Discontinuation


Discontinuation of Sof-sensor™ glucose sensor


Discontinuation of Sof-sensor™ Glucose Sensor Download

September 30, 2015

This notification is to inform you that on December 1, 2015, the Sof-sensor glucose sensor will be discontinued. Please note that this discontinuation does not concern the safety or performance of Sof-sensor.

As of December 1, 2015, we will no longer sell a CGM (continuous glucose monitoring) sensor approved for use with the following:

  1. MiniMed® Paradigm® REAL-Time insulin pump
  2. MiniMed® Paradigm® REAL-Time Revel™ insulin pump
  3. MiniMed® Guardian® REAL-Time Continuous Glucose Monitoring System
  4. Pediatrics under the age of 16

Please note that upon the discontinuation of Sof-sensor, Medtronic will no longer offer a glucose sensor approved for use with people under the age of 16 years old. Although Medtronic will no longer be able to provide Sof-sensor after December 1, 2015, a MiniMed Paradigm or MiniMed Revel pump can continue to be used as a standalone insulin pump. Our 24-Hour HelpLine team will also continue to provide technical support for Sof-sensor for as long needed.

Medtronic wishes to provide support and guidance to our pediatric customers and care givers during this transition:

  1. Please reach out to your doctor to discuss your options. We have already notified all pediatric healthcare professionals about this discontinuation.
  2. You may continue to use Sof-sensor while your supplies last. To provide our support during your transition, a specialized customer care representative will be reaching out to you in the coming days to check up on your remaining sensor supply, and to provide you with an additional three (3) month supply of Sof-sensor at no cost to you.
  3. Should you have any immediate questions or concerns, please contact our support line at 1.800.252.0207 Monday through Friday 8:00AM – 6:00PM Central Time.

Please know we did not reach the decision to discontinue Sof-sensor easily. As we prepare to pave the way for new products with improved therapeutic benefit, we must ensure only our most advanced CGM sensor technology remains on the market. As a result, we have found it necessary to discontinue Sof-sensor, our oldest CGM sensor.

We value your loyalty and commitment to Medtronic. We are committed to fully supporting Sof-sensor customers during this transition.

At your service,

Medtronic Diabetes

Frequently asked questions


Our records show that you have ordered Sof-sensor in the past, and we are notifying you that we are discontinuing sale of this glucose sensor.
We know it is disappointing when a product is no longer available and we do not take the decision to discontinue a product lightly. Please note that this discontinuation does not concern the safety or performance of Sof-sensor. Our business is dedicated to introducing new technologies with advanced therapeautic benefits. In order to make our future technology available to you, we must ensure only our most advanced sensor technology remains on the market. As a result we have found it necessary to discontinue Sof-sensor, our oldest CGM sensor, which was first released in 1999.

No, we encourage you to continue using Sof-sensor while your supplies last. You can continue to purchase Sof-sensor until December 1, 2015. Upon that date, we will no longer be selling Sof-sensor.

A specialized customer care representative will be reaching out to you in the coming days to check up on your remaining sensor supply. Don’t forget to make sure you receive your three (3) month supply of Sof-sensor at no cost to you! If you have any immediate questions, please do not hesitate to contact our support line at 1.800.646.4633 Option 3; Monday through Friday 8:00AM – 6:00PM Central Time.

Unfortunately, Medtronic does not have an alternative glucose sensor approved for people who are under the age of 16 at this time. We encourage you to reach out to your healthcare provider to discuss options best suited for your child.
Unfortunately, MiniMed 530G with Enlite currently is not approved for use in children under the age of 16, and Medtronic is unable to discuss the product with you due to FDA restrictions. Please follow up with your healthcare provider to discuss options best suited for your child.