COVID-19 update: At this time there are no interruptions in our ability to manufacture and supply product. Our clinical team has instituted virtual video trainings for new pump and CGM customers to ensure continuity of service. Please click here for more information. X

Order Processing

Order Processing

Processing Time

Commercial Insurance Plans
Orders may process in as few as four business days as long as all insurance documents are on file. A representative will review individual plan requirements and document needs within 24 hours. Order status, communication preferences, documentation needs, and target ship date are available through www.Diabetes.Shop.

Medicare or Medicaid Insurance Plans
Orders may process in as few as seven days due to additional documentation required. Order status, communication preferences, documentation needs, and target ship date are available through www.Diabetes.Shop.

Cash Orders
If you are placing an order for a product not covered by insurance, you may pay for those items directly, and your order should arrive within 3-5 business days once payment has been collected. Certain products such as belt clips or pump cases do not require a prescription, however other insulin delivery devices will need a valid prescription on file before shipping. Order status, communication preferences, documentation needs, and target ship date are available through www.Diabetes.Shop.

Shipping Methods

All orders will be shipped UPS 3-Day delivery unless requested otherwise. Expedited 2-Day, Overnight, and Saturday deliveries are available to most customers for an extra charge.

Call 1-800-646-4633 and select option 2 to speak to a Supply Order Team member about your options.

Locating Order Status

www.Diabetes.Shop
Check the status of your order 24 hours a day by signing in to your personal account. You may also view your target ship date, based on your individual insurance plan criteria and documentation needs, update personal communication preferences as well as upload any additional information for your order. You may also set up scheduled orders to make your future supply orders easy and created automatically.

All-In-One Order Status

Online
Check the status of your supply order by signing in to your www.Diabetes.Shop account. Once you sign in you will be navigated to your homepage, where you immediately see your supply orders. See your supply order details 24/7 through the all-in-one order status bar.

Status: In process

Order Status: In process

As your order is being processed and closer to shipping, the circle around the icon will close.

Refer to the Medtronic Advocate Team section on your homepage or the All Advocate actions page to see details on how Medtronic is working with your insurance and your doctor’s office, or what may be required from you.

Status: Shipped

Order Status: Shipped

The order has shipped from Medtronic and is on the way to you.

Status: Delivered

Order Status: Delivered

The order has shipped from Medtronic and delivered.

Phone
Check the status of your order 24 hours a day by logging into www.Diabetes.Shop or calling our Customer Care team at 1-800-646-4633, option 2, Monday through Friday 8 AM - 6 PM Central Time.