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InPen™ System Support - Overview of alert icons

InPen™ System Support   >   Overview of alert icons

Overview of alert icons on the homescreen


During regular use of the InPen app, you may see one or more alert icons on the home screen. When an icon appears, it can be tapped for more information or to clear the notification.

InPen app homescreen


low battery icon

Low Battery
This icon will appear when the InPen is reaching the end of its 1-year life and needs to be replaced. It will appear several times near the end of the lifetime and will remain visible until a new InPen is paired. To obtain a new InPen, complete the Get InPen form.


Insulin Temperature icon

Insulin Temperature
This icon will appear when the InPen detects a very high or very low temperature. Based on the temperature of the InPen, you may want to consider replacing your insulin cartridge. The icon will clear automatically when a new insulin cartridge is installed.


Insulin Age icon

Insulin Age
This icon will appear if the Replace Cartridge Reminder is enabled, and the InPen detects that a new cartridge has not been installed in the past 28 days. After this time, you should consider replacing the insulin cartridge. You can clear the icon manually or the icon will automatically clear when a new insulin cartridge is installed.


Dose Reminder icon

Dose Reminder
This icon will appear if you have not taken a dose during the designated time window. It will clear automatically when the next dose of insulin is taken, or you can tap the icon for more information or to manually clear the alert. The dose reminder icon will not appear if you use your InPen normally and take doses at your regular times each day.


Long-acting Reminder icon

Long-acting Reminder
This icon will appear if the Long-Acting Reminder is enabled, and no long-acting dose was logged at the reminder time. You can tap the icon for more options or to manually clear the alert.