Compatibility and integrations


InPen is compatible with devices that meet the following minimum requirements:

Apple

  • Devices with iOS™ 14 and higher
  • Android™
  • Devices with Android™ Operating System 11 and greater
  • Devices with screen resolution 720×1280 and greater
  • Tablets are not supported


How can I determine if my Android™ phone is compatible?

On your Android™ device, visit Google Play Store. If the InPen app is visible in the Play Store, install it. If the InPen app is not visible in the Play Store, the device does not meet minimum requirements to install the app.

Once app is installed, Open the InPen App. Upon opening the app, it will check to make sure the screen resolution meets minimum requirements.

If you are presented with a login screen, the app is ready for use.

Please contact Medtronic 24-hour technical support at 1-800-284-4416, option 1 if you have any issues pairing InPen to your InPen app.

Note: Bluetooth®performance varies due to differences in phone hardware and operating systems. The InPen App is not recommended on Jailbroken or Rooted devices.

The InPen app integrates directly with the Simplera™ CGM. When used together, your real-time glucose readings from Simplera™ CGM app will appear in the InPen app. Data may not appear or be delayed in certain instances, including when there is no internet connection.

The InPen app is compatible with Dexcom® G6 and G7 for iOS and Android. There is currently a 3-hour delay with visualizing your Dexcom CGM data in the InPen app.

How to connect Dexcom® G6/G7 to InPen:

  • Open the InPen app
  • Tap Settings
  • Tap Connections
  • Tap Dexcom
  • Login to your Dexcom account
  • When you arrive at the confirmation screen, tap Done

If your blood glucose meter is Bluetooth-compatible and you use an Apple device, you can connect your meter to the InPen app. This will make your BG data visible in the InPen app.

We do not currently offer any glucose meter integrations if you are using an Android™ device.

InPen currently supports the following glucose meters through Apple Health:

  • AgaMatrix Jazz Wireless 2
  • Ascensia Contour® Next One
  • iHealth® Smart
  • Lifescan One Touch Verio® Flex
  • Lifescan One Touch Verio® Sync
  • One Drop Chrome
  • Roche Accu-Chek® Aviva Connect
  • Roche Accu-Chek® Guide

How to connect Dexcom® G6/G7 to InPen:

Note: There will be a 1-hour delay with visualizing your Dexcom CGM data in the InPen app.

  • Open the InPen app
  • Tap Settings
  • Tap Connections
  • Tap Dexcom
  • Login to your Dexcom account
  • When you arrive at the confirmation screen, tap Done

Instructions for iOS™:

Use Apple Health to connect

  • Open the InPen App
  • Tap Settings
  • Tap Connections
  • Tap Apple Health
  • Tap Turn All Categories On
  • Tap Allow in the upper right corner

Glucose meters compatible with iOS™:

  • AgaMatrix Jazz Wireless 2
  • Ascensia Contour® Next One
  • iHealth® Smart
  • Lifescan One Touch Verio® Flex
  • Lifescan One Touch Verio® Sync
  • One Drop Chrome
  • Roche Accu-Chek® Aviva Connect
  • Roche Accu-Chek® Guide


Instructions for Android™:

InPen does not currently support connecting to blood glucose meters.

  • Open the InPen App
  • Tap Settings
  • Tap Connections
  • Tap Dexcom Clarity
  • Login to your Dexcom account
  • When you arrive at the confirmation screen, tap Done

Note: This feature is only available on devices with Apple iOS™

To ensure the InPen can communicate to your Android™ device consistently, the location permissions need to be set correctly. Follow the steps below to set your location permissions to prevent any communication issues.

Disclaimer: Medtronic does not track your location. Location settings must be enabled in order for the Phone/App and the InPen to communicate via Bluetooth.

Android™ 11

Step 1 - Open your phone Settings app, select Apps, then tap on the InPen app (Listed in Alphabetical Order)

Step 2 - Tap on the Permissions section

Step 3 - Tap on the Location permission

Step 4 - Set permission to Allow all the time


Setting the Location permission while pairing for the first time:

If the previous steps don't match your phone settings, you may be on an older version of Android™ and can follow the directions below.


InPen support