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InPen™ System Support - Compatibility & Integrations

InPen™ System Support   >   Compatibility & integrations

Compatibility & Integrations


Instructions for iOSTM:

Use Apple Health to connect

  1. Open the InPen App
  2. Tap Settings
  3. Tap Connections
  4. Tap Apple Health
  5. Tap Turn All Categories On
  6. Tap Allow in the upper right corner

Glucose meters compatible with iOSTM:

  • AgaMatrix Jazz Wireless 2
  • Ascensia Contour® Next One
  • iHealth® Smart
  • Lifescan One Touch Verio® Flex
  • Lifescan One Touch Verio® Sync
  • One Drop Chrome
  • Roche Accu-Chek® Aviva Connect
  • Roche Accu-Chek® Guide

Instructions for AndroidTM:

InPen does not currently support connecting to blood glucose meters.

How to connect Guardian™ Connect to InPen:

  1. Make sure you are running the latest version of the InPen app
  2. Open the InPen app
  3. Tap Settings
  4. Tap Connections
  5. Tap Medtronic
  6. Tap Continue
  7. Login to your Medtronic account
  8. When you arrive at the confirmation screen, tap Done

How to connect Dexcom® G5/Dexcom® G6 to InPen:

Note: There will be a 3-hour delay with visualizing your Dexcom CGM data in the InPen app.

  1. Open the InPen app
  2. Tap Settings
  3. Tap Connections
  4. Tap Dexcom
  5. Login to your Dexcom account
  6. When you arrive at the confirmation screen, tap Done

If your blood glucose meter is Bluetooth-compatible and you use an Apple device, you can connect your meter to the InPen app. This will make your BG data visible in the InPen app.

We do not currently offer any glucose meter integrations if you are using an AndroidTM device.

InPen currently supports the following glucose meters through Apple Health:

  • AgaMatrix Jazz Wireless 2
  • Ascensia Contour® Next One
  • iHealth® Smart
  • Lifescan One Touch Verio® Flex
  • Lifescan One Touch Verio® Sync
  • One Drop Chrome
  • Roche Accu-Chek® Aviva Connect
  • Roche Accu-Chek® Guide

The InPen app integrates directly with the Guardian™ Connect CGM. When used together, your real-time glucose readings from Guardian™ Connect app will appear in the InPen app. Data may not appear or be delayed in certain instances, including when there is no internet connection.

The InPen app is compatible with Dexcom® G5/Dexcom® G6 through Apple Health. There is currently a 3-hour delay with visualizing your Dexcom CGM data in the InPen app.

InPen is compatible with devices that meet the following minimum requirements:

Apple

  • Devices with iOSTM 10 and higher

AndroidTM

  • Devices with AndroidTM Operating System 6.0 and greater
  • Devices with screen resolution 720×1280 and greater
  • Tablets are not supported

How can I determine if my AndroidTM phone is compatible?

On your AndroidTM device, visit Google Play Store. If the InPen app is visible in the Play Store, install it. If the InPen app is not visible in the Play Store, the device does not meet minimum requirements to install the app.

Once app is installed, Open the InPen App. Upon opening the app, it will check to make sure the screen resolution meets minimum requirements.

If you are presented with a login screen, the app is ready for use.

Note: The following device(s) are not compatible with the InPen App: LG Stylo

Note: Google Pixel™ 4 and 5 users running AndroidTM OS 13 may be required to reboot their phone when pairing a new InPen. If you have any issues pairing InPen to your InPen app, please contact Medtronic 24-hour technical support at 1-800-284-4416, option 1.

Note: Bluetooth®performance varies due to differences in phone hardware and operating systems. The InPen App is not recommended on Jailbroken or Rooted devices.

  1. Open the InPen App
  2. Tap Settings
  3. Tap Connections
  4. Tap Dexcom Clarity
  5. Login to your Dexcom account
  6. When you arrive at the confirmation screen, tap Done

Note: This feature is only available on devices with Apple iOSTM

No, the LG Stylo is not currently compatible with the InPen app.

If you have any questions about compatibility, please refer to the Compatible Devices section of the Help Center.

To ensure the InPen can communicate to your AndroidTM device consistently, the location permissions need to be set correctly. Follow the steps below to set your location permissions to prevent any communication issues.

Disclaimer: Medtronic does not track your location. Location settings must be enabled in order for the Phone/App and the InPen to communicate via Bluetooth.

AndroidTM 10

Step 1 - Open your phone Settings app, select "Apps", then tap on the InPen app (Listed in Alphabetical Order)

InPen phone app on Android<sup>TM</sup> device

Step 2 - Tap on the "Permissions" section

InPen phone app permissions screen

Step 3 - Tap on the “Location” permission

InPen phone app permissions

Step 4 - Set permission to “Allow all the time”

InPen phone app permissions

Setting the Location permission while pairing for the first time:

InPen phone app permissions

If the previous steps don't match your phone settings, you may be on an older version of AndroidTM and can follow the directions below.


AndroidTM 9 and older

Step 1 - Open your phone Settings app, select "Apps", then tap on the InPen app (Listed in Alphabetical Order)

phone app information screen

Step 2 - Enable the “Location” permission by turning the switch ON

enable location permissions screen


Apple is a trademark of Apple Inc. Android is a trademark of Google LLC. Google Play is a trademark of Google LLC.