ALERT: Due to the inclement weather across much of the country, Medtronic deliveries are currently experiencing delays and there will be longer than normal hold times on the phone. Visit www.Diabetes.shop if you need to place an order, get a sensor or belt clip replacement, or check the status of your supply order. X
Country selector icon United States
Important Product Safety InformationAlert: Product and Recall Notices

InPen™ System Support - Carbs being logged twice

InPen™ System Support   >   Carbs being logged twice

MY CARBS ARE BEING LOGGED TWICE (IOS ONLY)


If you are logging carbs in another app, and using the dose calculator, the InPen app is double counting those carbs. We are working on an improvement, but in the meantime you can fix this issue by turning off carbohydrate import from Apple Health.

Follow these steps if you see your carbohydrates listed as two separate entries in the logbook or on your homescreen.

  1. Open the Health app
  2. Tap your profile in the top-right corner
  3. Select Apps underneath Privacy
  4. Select the InPen app from the list
  5. Underneath Allow 'Inpen' to read data, turn off the Carbohydrates permission

InPen permissions settings screen