We are here to assist you with the support you may need every step of the way. We offer detailed information about common areas of interest on our website. Please take a look at the options below.

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Contact us via phone

1-800-646-4633 (toll-free)

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Product Assistance
Software Assistance

(24 hours a day, 365 days a year)

Order Supplies
Check Order Status
Update Insurance Information

(Monday - Friday, 8:00 a.m. to 6:00 p.m. CT)

Insulin Pump, CGM, and Smart Pen Upgrade or Check Status of Recent Device Order
(Monday - Friday, 8:00 a.m. to 7:00 p.m. CT)

Payments and Billing
(Monday - Friday, 8:00 a.m. to 6:00 p.m. CT)

Returns and Exchanges
(Monday - Friday, 8:00 a.m. to 6:00 p.m. CT)

International contacts

Please click here for international contacts

U.S. customers traveling internationally


Contact us via mail

18000 Devonshire Street
Northridge, CA 91325

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If you have a medical emergency or you need specific medical advice, you should contact your primary healthcare provider or your local emergency room.

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