ALERT: Due to the inclement weather across much of the country, Medtronic deliveries are currently experiencing delays and there will be longer than normal hold times on the phone. Visit www.Diabetes.Shop if you need to place an order, get a sensor or belt clip replacement, or check the status of your supply order. X

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We are here to assist you with the support you may need every step of the way. We offer detailed information about common areas of interest on our website. Please take a look at the options below.

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Please allow 24 - 48 hours for a response from a Medtronic representative.

If you require a faster response, contact our Support team by phone, or use the virtual assistant Ask Kim on the website.

Contact Us via Phone

1-800-646-4633 (toll-free)


Phone Menu Options


Option 1
Product Assistance
Software Assistance

(24 hours a day, 365 days a year)


Option 2
Order Supplies
Check Order Status
Update Insurance Information

(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)


Option 3
Insulin Pump Therapy and CGM
Upgrade or Check Status of Recent Device Order

(Monday - Friday, 8:00 a.m. to 7:00 p.m. Central Time)


Option 4
Payments/Billing and Returns/Exchanges
(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)


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