CareLink Software Support

CareLink® Reports FAQs

Q. What do the CareLink Pro reports look like?

We’ve provided interactive PDFs and highlighted specific sections in the reports that you may be interested in. Please click on the following links for each example report and then click on a section that you want to know more about.

Q. The page doesn’t display properly/doesn’t look right. Why is everything not lined up?

You may need to adjust the “Compatibility View” settings in Internet Explorer. Please see the following instructions or contact our HelpLine for more information.

CareLink Support

The “Compatibility View” settings within Internet Explorer browser will need to be disabled:

Instructions for Internet Explorer 10

  1. Press the Alt key to bring up the top menu.
  2. Click the Tools menu, and then click on Compatibility View to remove the check.

Instructions for Internet Explorer 11

  1. Press the Alt key to display the menu bar.
  2. Click the Tools menu and choose Compatibility View Settings.
  3. From the list of "Websites you've added to Compatibility View", highlight to remove.
  4. Click Remove.
Q. What is different from the original CareLink Personal reports?

CareLink Personal and Pro use the same data, but display them in different charts, tables, and graphs.

Q. What happened to my old reports?

The original CareLink Personal reports are still available. You can access them by going to the Reports screen, and clicking the link at the bottom to go to “Original Reports”.

Q. Are there any special steps that need to be taken in order to upload?

No changes have been made to CareLink Personal uploads. You may choose to share your data with your doctor by linking your CareLink Personal account with CareLink Pro. This allows your doctor to get data as recent as your latest upload.

Q. How do I select reports?

At the top, in the bundle section, we’ve identified some questions you may have about your diabetes and suggested some reports that could help. Once you select a bundle and click “Add to List”, you can click “Generate” to view those reports.

If you select a bundle and then select additional individual reports at the bottom, it will remove the bundle. This will not remove the reports. It mainly reflects that you selected specific reports.

If you do not want to use a bundle, you may select any individual reports by clicking “Add to List” in the bottom section.

Please see our latest Getting Started Guide for more details on reading reports.

Q. Why does the Episode Summary say “For Healthcare Professionals Only”? If it’s for Healthcare Professionals only, why are you showing it to me? What am I supposed to do with it?

The report is available to you so that you can have a more informed conversation with your doctor regarding your therapy. You should not take action alone, and you should consult your doctor before making any pump settings changes.

Q. Do CareLink Personal uploads still use Java?

Yes, Java is still required to upload to CareLink Personal.

Q. Do reports still use Adobe?

Yes, Adobe is still used to view the reports, because the reports are in PDF-format.

Q. What resources are available to help me learn more?

Please visit for more information and access to videos, interactive PDFs, the updated Getting Started Guide, and more.

940M10395-017 20150515