Contact Us

Our support teams are here to assist you every step of the way. We offer detailed information about common areas of interest on our website.
Please take a look at the options below.

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Send Us a Message

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If you have a medical emergency or you need specific medical advice, you should contact your primary healthcare provider or your local emergency room.

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Please allow 24 - 48 hours for a response from a Medtronic representative.

If you require a faster response, contact our Support team by phone, or use the virtual assistant Ask Kim on the website.

Contact Us via Phone

1.800.646.4633 (toll-free)


Phone Menu Options


Option 1
Product Assistance
Software Assistance

(24 hours a day, 365 days a year)


Option 2
Order Supplies
Check Order Status
Update Insurance Information

(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)


Option 3
Insulin Pump Therapy and CGM
Upgrade or Check Status of Recent Device Order

(Monday - Friday, 8:00 a.m. to 7:00 p.m. Central Time)


Option 4
Make a Payment
Billing Inquiries

(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)


Option 5
Returns and Exchanges,
Travel Loaners and Pump Donations
(Monday - Friday, 8:00 a.m. to 6:00 p.m. Central Time)


International Contacts

Please click here for international contacts


Contact Us via Mail

c/o Customer Support
18000 Devonshire Street,
Northridge, CA 91325-1219

Product Returns

18302 Talavera Ridge
San Antonio, TX 78257
c/o Customer Support