Ordering & Billing

Order Methods

Auto Reorder Program

Do you worry about placing your supply orders on time? Do you have a unique ordering pattern so you call us often to place different orders? When enrolled in the Auto Reorder program you decide which products you want and how often you receive them.1 For example, you can choose to get your infusion sets once every 3 months, and your test strips ship monthly.

When enrolled in Auto Reorder, you only need to let us know when you have a change to your:

  • Insurance
  • Healthcare provider
  • Address or phone number(s)
  • Shipping information
  • Supply needs
  • Order frequency

Enroll in Auto Reorder today or make changes to your account online by logging into the Store 24 hours a day or by calling our Supply Order Team at 1.800.646.4633, option 2 Monday through Friday from 8:00 AM – 6:00 PM central time.

  1. Some insurance restrictions may apply.
Online Store

Do you like to browse the internet and do your shopping online? View our full catalog of supplies and accessories by shopping on our Store 24 hours a day.

When placing an order through our Store, you can:

  • Enroll in Auto Reorder
  • Update insurance and personal contact information
  • Create alternate shipping addresses
  • Check the status of a pending order
  • Look up tracking information
  • Save specific products to your Favorites list for quick and easy checkout

Note: You must have an online Medtronic account set up to place a supply order. If you already took your training online through myLearning, the same username and password will work for the Store.

myMedtronic Connect Mobile App

Do you live your life on the go along with your Apple Device?

With our free app, myMedtronic Connect, you can:

  • Search for products
  • View your order history
  • Access your Favorites list
  • Place new orders
  • Reorder supplies
  • Check the status of your order
  • Change your shipping address and update payment information

Download myMedtronic Connect to place your order on the go today!

Supply Reorder Card

Have you received a Supply Reorder Card in the mail and wondered what it was? All you have to do is complete the card and drop it in the mail and we will complete your order process.1 It’s that easy!

  1. Medtronic is not currently enrolling new customers in this program. This ordering method will not apply to all existing customers.
Automated Phone System

Do you typically know exactly what you want and prefer not to speak with someone to make it happen? Our Automated Phone System is available 24 hours a day for quick order placement and to check on pending orders.

For security purposes, you need to provide the following information when you call:

  • Your phone number on file
  • Your 8-digit date of birth (for example, 03/22/1976)
  • Your 5-digit US zip code

Call 1.800.646.4633 and select option 2 to use our automated phone system today!

Talking to a Representative

Would you prefer a personal one on one conversation about your supply needs? Our Supply Order Team is here for you at 1.800.646.4633, option 2 Monday through Friday from 8:00 AM - 6:00 PM central time. Give us a call!

9403874-013 20120117