Alerts and alarms
Listed below are alerts, alarms and reminders you may encounter while using your device.
Note:Your pump has a sophisticated network of safety checks and systems. If the safety network detects anything unusual, your pump notifies you of conditions that require your immediate attention. The backlight illuminates the pump screen and the alarm or alert message displays on the screen.
Alerts: An alert makes you aware of a situation that may require your attention. An alert is less serious than an alarm. When an alert condition exists, the pump is placed in Special mode and an open circle displays on the pump screen.
Alarms: An alarm warns you that the pump detected something that prevents insulin from being delivered. An alarm means that insulin delivery stopped, the pump has been placed in Attention mode, and a solid circle displays on the pump screen. It is important that you respond to an alarm.
Device:MiniMed 530G® (551/751), Revel™ (523/723), 522/722, Guardian, 515/715, 512/712
Reason: Reason: The pump/CGM monitor performed a series of system and safety checks. It has detected an unusual event. This alarm shows the letter A followed by two numbers. Insulin delivery has stopped. Your pump settings are retained. However Guardian settings are reset.
Action: Clear the alarm by pressing ESC, then ACT. If this alarm repeats often, call the 24-Hour HelpLine at 1.800.646.4633, option 1 for assistance.
Reason: Displays when one or more glucose alerts occur during the time that the Alert Silence feature is turned on.
Action: Press ESC, then ACT to clear the alert. Check the SENSOR ALERT HISTORY screen for the recorded glucose alert information. To view SENSOR ALERT HISTORY:
- Go to the SENSOR ALERT HISTORY screen:
- Main Menu > Sensor > Sensor Alert History
- The SENSOR ALERT HISTORY screen appears. The most recent alert is highlighted. Select the alert you want to get more information on, then press ACT.
- A new screen will appear with the alert details.
Device:MiniMed 530G (551/751), Revel (523/723), 522/722, 515/715, 512/712
Reason: Alerts you that no buttons were pressed during the time limit you set for the AUTO OFF DURATION feature, and so insulin delivery has been stopped.
Action: Clear the alarm by pressing ESC, and ACT. Consult your healthcare professional for the settings that are best for you.
Device: 522/722
Reason: You may receive this alert after you receive two Cal Errors in a row, without Cal Errors, or when initializing your glucose sensor.
Action: If the alert resulted from two Cal Errors in a row, replace the glucose sensor.
If the alert happened without two Cal Errors, use the transmitter's tester to make sure your transmitter is working properly.
If you received this alert during initialization, you may be able to resolve this alert without replacing your glucose sensor. Call the 24-Hour HelpLine at 1.800.646.4633, option 1 for further assistance.
Device: 522/722
Reason: The transmitter battery is depleted.
Device:MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian, 515/715, 512/712
Reason: The battery has been out of the pump for more than five minutes and insulin delivery has stopped. This also occurs on the CGM monitor when the battery has been out for more than ten minutes.
Action:
- Clear the alarm by pressing ESC and ACT.
- Verify that the pump/CGM Monitor time and date are correct. If not correct, go to the UTILITIES MENU and reset the date and time. For CGM users, follow the FIND LOST SENSOR procedure to re-establish communication with the sensor.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, 515/715, 512/712
Reason: The battery cap is loose or the pump was bumped or dropped during a bolus. This alarm can also occur if the pump receives a static shock. As a safety measure, the pump stops the bolus when this happens. Bolus and basal insulin delivery has stopped.
Action:
- Clear the alarm by pressing ESC and ACT.
- Visually inspect it to make sure it is not damaged in any way.
- Check BOLUS HISTORY to review how much of the bolus was actually delivered. If necessary, reprogram a bolus with the amount not yet delivered.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian, 515/715, 512/712
Reason:A button has been continually pressed for more than three minutes.
Action: Action: If this alarm occurs again, call the 24-Hour HelpLine at 1.800.646.4633, option 1. Clear the alarm by pressing ESC, then ACT. Adjust where your insulin pump/CGM monitor is located if it is pressing up against something to cause the alarm. If you are unable to clear the alarm:
- Your pump is not delivering insulin. Check your BG and treat as necessary, following the instructions from your healthcare professional.
- Call the 24-Hour HelpLine at 1.800.646.4633, option 1 for assistance with your pump.
Device: mySentry
Reason: The monitor experienced a hardware or software error that prevents the monitor buttons from working.
Action: Restart the monitor by unplugging it from the power supply, waiting 10 minutes, and then plugging it back into the power supply.
Device:MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian
Reason: An error occurred when entering a new meter blood glucose (BG) measurement to calibrate the system. Some possible causes are:
- An incorrect blood glucose number was entered from the meter into the insulin pump/CGM monitor.
- The entered blood glucose measurement was not current.
- Your blood glucose is rising or falling rapidly.
- The glucose sensor needs more time to stabilize after being inserted.
- The glucose sensor is no longer reading the glucose sensor correctly.
Action: If you receive a Cal Error, enter a new BG meter reading for calibration. If you receive a Cal Error on your second calibration, a CHANGE SENSOR alert will occur on a Revel or Guardian System and a BAD SENSOR alert will occur SENSOR alert will occur on a MiniMed 530G, Revel or Guardian Systems and a BAD SENSOR alert will occur on a 522/722 insulin pump model. Call the 24-Hour HelpLine at 1.800.646.4633, option 1 for further assistance.
Device: MiniMed 530G (551/751), Revel (523/723), Guardian
Reason: You may receive this alert after you receive two Cal Errors in a row, without the Cal Errors, or when initializing your glucose sensor.
Action: If the alert resulted from two Cal Errors in a row, replace the glucose sensor.
If the alert happened without two Cal Errors, use the transmitter's tester to make sure your transmitter is working properly.
If you received this alert during initialization, you may be able to resolve this alert without replacing your glucose sensor. Call the 24-Hour HelpLine at 1.800.646.4633, option 1 for further assistance.
Device: MiniMed 530G (551/751), Revel (523/723), Guardian
Reason: The transmitter battery is depleted.
Action: Press ESC, then ACT to clear the alert message. Recharge your transmitter immediately.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian, 515/715, 512/712
Reason:An E alarm occurred or you cleared your pump/CGM monitor settings. This alarm also occurs the first time you rewind your pump after practicing with no reservoir. This alarm is telling you to make sure that all your settings are correct.
Action: Clear the alarm by pressing ESC and ACT. The pump/CGM monitor settings are restored to the factory defaults, including the time and date. You must either use Restore Settings, if you have saved a set of pump/CGM monitor settings or reprogram all your settings before you can use your pump/CGM monitor again.
Device: mySentry
Reason: The monitor experienced a hardware or software error.
Action: Restart the monitor by pressing the silence icon, which looks like a bell (
).
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian, 515/715, 512/712
Reason: Reason: The pump/CGM monitor performed a series of system and safety checks. It has detected an unusual event. An E-error alarm will show the letter E followed by two numbers. E-alarms cause all insulin delivery to stop, the pump/CGM resets, and all your settings are cleared.
Action: Action: After receiving this alarm, note the error number then call the 24-Hour HelpLine at 1.800.646.4633, option 1 for further assistance.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, 515/715, 512/712
Reason: There is no insulin in the reservoir. Insulin delivery has stopped.
Action: Clear the alarm by pressing ESC and ACT. Change the reservoir immediately.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian, 515/715, 512/712
Reason: Reason: The insulin pump/CGM monitor tests the voltage of each battery installed. This test ensures a battery with low voltage is not used. If the battery does not have enough voltage, this alarm will occur. The insulin pump/CGM monitor will not function and the battery must be replaced.
Action: Clear the alarm by pressing ESC and ACT. Insert a new battery immediately.
Device: MiniMed 530G (551/751), Revel (523/723), Guardian
Reason: Reason: The sensor glucose measurements are falling at a rate that is equal to or faster than the Set Fall Rate Limit you selected for the alert. The insulin pump/CGM monitor plays two consecutive tones, in falling pitch, if an audible beep has been selected as the alert type.
Action: Press ESC, then ACT to clear the alert message. Check your BG and treat as necessary, following the instructions from your healthcare professional. Continue to monitor your BG.
Device: MiniMed 530G, Revel (523/723)
Reason: You have not completed filling the infusion set with insulin. Your pump is not delivering insulin.
Action: Clear the alarm by pressing ESC and ACT. This resumes basal delivery. Review these tutorials.
Device: MiniMed 530G (551/751), Revel (523/723), Guardian
Reason: The sensor glucose measurements may reach or go above your High Glucose Limit in the length of time you selected for the High Predictive alert. The insulin pump/CGM monitor plays three consecutive tones, in rising pitch, if an audible beep has been selected as the alert type.
Action: Press ESC, then ACT to clear the alert message. Check your BG and treat as necessary, following the instructions from your healthcare professional. Continue to monitor your BG.
Device: Guardian
Reason: The glucose number is higher than or equal to your high glucose limit. If you do not set a High Glucose Limit and do not set the glucose alerts ON, then you will not get a High SG alert.
Action: Consider taking corrective action after confirming with a blood glucose (BG) meter reading.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722
Reason: Reason: The sensor glucose number is higher than or equal to your high glucose limit. If you do not set a High Glucose Limit and do not set glucose alerts ON, then you will not get a high sensor glucose alert. The insulin pump plays four consecutive tones, in rising pitch, if an audible beep has been selected as the alert type.
Action: Press ESC, then ACT to clear the alert message. Check your BG and treat as necessary, following the instructions from your healthcare professional. Continue to monitor.
Device: 522/722, 515/715, 512/712
Reason: If you manually prime your insulin pump with more than 30 units of insulin, this message appears.
Action: Read the message on the screen, then press ESC, then ACT to clear the alarm. If manual prime is complete, press ESC. If the manual prime is not complete, press and hold ACT until manual prime is complete.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian
Reason: The insulin pump/CGM monitor has not received a signal from the transmitter.
Action: Do not disconnect the transmitter from the sensor.
- Make sure that the glucose sensor is inserted correctly.
- Check the REVIEW SETTINGS screen to make sure that the transmitter ID entered into the insulin pump/CGM monitor matches the ID on your transmitter:
- For MiniMed 530G (551/751), Revel (523/723)
Main Menu > Sensor > Review Settings
- For 522/722 insulin pump models and Guardian:
Main Menu > Sensor > Sensor Setup > Review Settings
- For MiniMed 530G (551/751), Revel (523/723)
- Check the transmitter and sensor connection. Touch the inserted sensor at the back of the assembly to prevent movement and push the transmitter firmly:
- If you hear a click, wait 20 seconds and look for a green light on the transmitter flash for 10 seconds to confirm a good connection. If you see the green light, the alert was due to the transmitter and the sensor not being connected.
- If you hear a click, but do not see a green light on the transmitter, check to make sure that the transmitter is charged.
- If you do not hear a click when you check the connection, the alert was due to a transmission problem. Bring the insulin pump/CGM monitor closer to the glucose sensor and transmitter.
- Use the FIND LOST SENSOR function to find your glucose sensor:
- For MiniMed 530G (551/751), Revel (523/723)
Main Menu > Sensor > Link to Sensor > Find Lost Sensor
- For 522/722 insulin pump models and Guardian
Main Menu > Sensor > Sensor Start > Find Lost Sensor
- For MiniMed 530G (551/751), Revel (523/723)
- Lost Sensor alert could be due to insecure taping. Please reference below ‘Additional Taping Options’ section of the Enlite Sensor Taping Tips card.
Enlite Sensor Taping Tips »Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian, 515/715, 512/712
Reason: The LOW BATTERY alert displays when the battery in your insulin pump/CGM monitor has less than 10% of the battery life remaining. The backlight, the remote, and meter functions are disabled during a LOW BATTERY condition. If the alert type is set to Vibrate, the insulin pump/CGM monitor will change to the audio alert Beep-medium.
Action: Press ESC, then ACT to clear this alert before you replace your battery. Remove the old battery and insert a new battery. If you get this alert, do not go to sleep without replacing the battery.
Device: MiniMed 530G (551/751), Revel (523/723), Guardian
Reason: The sensor glucose measurements may reach or go below your Low Glucose Limit in the length of time you selected for the Low Predictive alert. The insulin pump/CGM monitor plays three consecutive tones, in falling pitch, if an audible beep has been selected as the alert type.
Action: Press ESC, then ACT to clear the alert message. Check your BG and treat as necessary, following the instructions from your healthcare professional. This alert recurs if your sensor glucose is still approaching your Low Alert Limit after Snooze time ends.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, 515/715, 512/712
Reason:Your reservoir is low on insulin, according to the number of hours or units set in the Low Reservoir warning.
Action: Press ESC, then ACT to clear the alert. Change the reservoir soon.
Device: Guardian
Reason: The sensor glucose number is equal to or lower than your low glucose limit. If you do not set a Low Glucose Limit and do not set the glucose alerts ON, then you will not get a Low SG alert.
Action: Consider taking corrective action after confirming with a blood glucose (BG) meter reading.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian
Reason: The transmitter battery is close to running out of power. This alert will repeat daily at noon while this condition exists. The transmitter will continue sending sensor signals for several hours and may last for several days until the battery becomes depleted. Recharge your transmitter before the battery becomes depleted, to avoid damaging the transmitter. If depleted, recharging may take up to 8 hours.
Action: Press ESC, then ACT to clear the alert message. Recharge your transmitter as soon as possible.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722
Reason: The sensor glucose number is equal to or lower than your low glucose limit. If you do not set a Low Glucose Limit and do not set the glucose alert to ON, then you will not get a low sensor glucose alert. The insulin pump plays four consecutive tones, in falling pitch, if an audible beep has been selected as the alert type.
Action: Press ESC, then ACT to clear the alert message. Check your BG and treat as necessary, following the instructions from your healthcare professional. Continue to monitor your BG
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, 515/715, 512/712
Reason: You have taken more insulin than expected based on Maximum bolus and Maximum basal rates. Insulin delivery has stopped.
Action: Check your BG and treat as necessary, following the instructions from your healthcare professional. Clear the alarm by pressing ESC and ACT.
Device: MiniMed 530G (551/751), Revel (523/723)
Reason: You used more than 30 units of insulin to fill the infusion set tubing. Your pump is not delivering insulin.
Action: Clear the alarm by pressing ESC and ACT. Review these tutorials.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian
Reason: A meter BG measurement must be entered by the time that is shown to calibrate your glucose sensor. The METER BG BY alert is also known as the CAL REMINDER alert.
Action: Press ESC, then ACT to clear the alert message. Enter a blood glucose (BG) measurement to avoid a METER BG NOW alert.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian
Reason: A meter BG measurement is needed immediately to calibrate your sensor so that you can continue receiving sensor glucose readings.
Action: Press ESC, then ACT to clear the alert message. Take and enter a meter blood glucose (BG) measurement.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, 515/715, 512/712
Reason: Your pump detected a motor error. Insulin delivery has stopped.
Action:
- Clear the alarm by pressing ESC and ACT.
- Follow the instructions on the screen.
- Call the 24-Hour HelpLine at 1.800.646.4633, option 1 for further assistance.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, 515/715, 512/712
Reason:Your pump detects a blockage or the reservoir is empty. Insulin delivery has stopped.
Action: Complete the following steps:
- Check to see if your infusion set has become dislodged or kinked.
- Check your blood glucose and follow your safety guidelines for treating high glucose if necessary.
- Clear the alarm by pressing ESC and ACT. A screen appears with two choices: Resume and Rewind.
- Make sure that there is insulin in your reservoir.
- If you identified and fixed a kink in your tubing, select Resume.
- If the reservoir is empty, select Rewind and change your reservoir and infusion set.
- Monitor your blood glucose closely.
- If you followed these steps and you receive another NO DELIVERY alarm, call the 24-Hour HelpLine at 1.800.646.4633, option 1 for further assistance.
Device:MiniMed 530G (551/751), Revel (523/723), 522/722, 515/715, 512/712
Reason: The reservoir is not inserted correctly or no reservoir has been inserted. Your pump is not delivering insulin.
Action: Clear the alarm by pressing ESC and ACT. Check that the reservoir has been inserted correctly.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian, 515/715, 512/712
Reason: The battery is dead. Insulin delivery has stopped.
Action: Clear the alarm by pressing ESC and ACT. Replace battery immediately. Follow the directions on the screen. Check to make sure that the time is correct on the screen. Reset the time if necessary.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian, 515/715, 512/712
Reason: Your pump settings were cleared (Clear Settings function), and the settings have not been reprogrammed. Insulin delivery has stopped.
Action:
- Clear the alarm by pressing ESC and ACT.
- Reprogram your pump settings, as prescribed by your healthcare professional.
Device: MiniMed 530G (551/751), Revel (523/723), Guardian
Reason: The sensor glucose measurements are rising at a rate that is equal to or faster than the Set Rise Rate Limit you selected for the alert. The insulin pump/CGM monitor plays two consecutive tones, in rising pitch, if an audible beep has been selected as the alert type.
Action: Press ESC, then ACT to clear the alert message. Check your BG and treat as necessary, following the instructions from your healthcare professional. Continue to monitor your BG.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian
Reason: The sensor has reached the end of its life.
Action: Press ESC, then ACT to clear the alert message. Replace your glucose sensor.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian
Reason: The glucose sensor signals are either too high or too low.
Action: You do not need to change the glucose sensor. Press ESC, then ACT to clear the alert message. If the alert persists, test your transmitter with the tester.
Sensor Error alert could be due to insecure taping. Please reference below ‘Additional Taping Options’ section of the Enlite Sensor Taping Tips card.
Device: MiniMed 530G (551/751)
Reason: When your sensor glucose value is at or below the Threshold Suspend Limit, the THRESH SUSPEND (Threshold Suspend) alarm screen appears, and all insulin delivery stops. A siren starts immediately to get your attention or to get help from others if you are unable to respond to the alarm.
Action:
To continue to use Threshold Suspend
- Press ESC, then ACT to clear the alarm. If you clear the alarm within two minutes, the THRESHOLD SUSPEND /CHECK BG screen appears. If you clear the alarm after two minutes, the pump returns to the HOME screen. Press ACT, and the THRESHOLD SUSPEND/CHECK BG screen appears.
- Select Suspend (to keep the insulin delivery suspended) or Restart Basal (to resume basal insulin delivery). If you select Suspend, your pump will stay suspended for two hours and then resume basal delivery.
- Check your BG and treat as appropriate.
To restart basal insulin delivery
- Press ESC, then ACT to clear the alarm. If you clear the alarm within two minutes, the THRESHOLD SUSPEND/CHECK BG screen appears. If you clear the alarm after two minutes, the pump returns to the HOME screen. Press ACT, and the THRESHOLD SUSPEND/CHECK BG screen appears.
- On the THRESHOLD SUSPEND /CHECK BG screen select Restart Basal, then press ACT.
- The pump resumes delivering basal insulin and displays the following message: Basal delivery is resumed. Check BG. Press any key to cont.
- Once basal insulin delivery has resumed, and if your sensor glucose value is at or below the Threshold Suspend Limit, your THRESH SUSPEND alarm will re-trigger based on your Low Repeat setting.
Note: If you are unable to respond to the alarm: Two minutes after the THRESH SUSPEND alarm is triggered and insulin delivery is stopped, a new screen appears with the following message: I have diabetes, call for emergency assistance. To clear ESC then ACT.
Two hours after the first THRESH SUSPEND alarm, the pump automatically resumes delivering basal insulin and displays the following message: I have diabetes, call for emergency assistance. Threshold Suspend canceled, check Status. ESC-ACT to cont.
If your sensor glucose is still at or below your Threshold Suspend limit four hours after resuming basal delivery, your pump will re-trigger the alarm and re-suspend your basal insulin delivery.
If the THRESH SUSPEND alarm has not been cleared, your pump will continue to siren.
Device: mySentry
Reason: The Monitor hasn’t received a message for 12 minutes either because the pump or the outpost is out of range.
Action: Move the pump closer to the monitor or outpost, or move the outpost closer to the monitor, depending on the specific alarm message that displays on the monitor.
You can check the communication status by going to the Network Status screen:
- Main Menu > View Network Status
Device: mySentry
Reason: The monitor experienced an unknown hardware or software error.
Action: Contact the 24-Hour HelpLine at 1.800.646.4633, option 1 for assistance.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian, 515/715, 512/712
Reason: Reason: The battery voltage is less than full strength. The pump/CGM monitor will operate normally, but the battery life will be shorter than expected. Insulin delivery has stopped.
Action: Clear the alarm by pressing ESC and ACT. Consider inserting a new battery. When replacing your battery, always insert a new alkaline battery in the insulin pump/CGM monitor.
Device: MiniMed 530G (551/751), Revel (523/723), 522/722, Guardian
Reason: Occurs when the insulin pump/CGM monitor does not receive data from the transmitter for a pre-defined period of time (as set in Weak Signal for MiniMed 530G and Revel or Missed Data for 522/722 insulin pump models and Guardian).
Action: Press ESC, then ACT to clear the alert message. Move the insulin pump/CGM monitor closer to the transmitter or move the transmitter and the insulin pump/CGM monitor to the same side of your body.