CareLink Personal

Setting Up & Uploading on a Personal Computer

Supported Systems

To access your CareLink account, you need:

  • Microsoft® Windows® XP (32-bit), Vista®, 7, 8 or 8.1
  • A reliable Internet connection with Microsoft® Internet Explorer® 7, 8, 9, 10 or 11 (32-bit and 64-bit) or Mozilla® Firefox® 24 or greater
  • Adobe® Reader version 7.0 or greater to view PDF files
  • Java 7 Update 51 Plug-in or greater
  • A connectivity device, such as a CONTOUR® NEXT LINK blood glucose (BG) meter or a CareLink® USB Device
Creating a CareLink Account

Did You Know: Even if you already have an online Medtronic account, a unique login will need to be created for CareLink.

  1. Visit the CareLink website, and from the Welcome screen click the Sign Up Now button and then the country and language you prefer.
  2. In order to accept the terms of agreement, ensure that all 3 boxes are checked and click Accept.
  3. Create a new username and password. Passwords are case-sensitive and can be any combination of letters or numbers from 4 to 20 characters. Once you complete the required fields, click Submit.
Uploading Your Data
Uploading Your Data with a CONTOUR® NEXT LINK
  1. Sign in to your account. If you have forgotten your password, use the self-service tool on the CareLink homepage listed as "Forgot your password?"
  2. Make sure you are on the Upload screen. Once the applet loads, the first device upload window is displayed.

Note: If CareLink does not detect a Java plug-in, you can install "Java" by clicking on the "Troubleshooting" hyperlink located on the bottom right side of the Upload section. Follow the instructions on your screen until Java successfully installs before proceeding. For further troubleshooting with Java click here.

  1. Once you’ve connected your CONTOUR® NEXT LINK device to your computer make sure your insulin pump is within 6 feet of this device.

Note: The first time you use this device, the system will prompt you to install the driver. For further troubleshooting with this device’s drivers click here.

  1. Follow the instructions on the window. When you are ready to go to the next step, click Next > to display the next window. Follow the instructions on each window, making sure to click Next > when you are ready to move on.

Note: Your insulin pump might go into Suspend mode and stop dispensing insulin during the upload process. The software will automatically return it to normal operation when the upload process is complete.

  1. When you see the Verify Connections window, read the steps. This is to ensure you have properly set up communication between your computer and device. When you are ready to complete the upload, click Finish. A progress window will display to show the progress of your device upload. If for any reason you wish to stop the upload, click Cancel. If you experience interruptions in the upload, try turning off or moving away from common electronic devices such as cell phones or cordless phones.
  2. Read and follow the instructions on the screen. When the upload completes successfully, the "SUCCESS!" message will display.

Warning: If you click on another tab or link during an upload, the upload will be canceled. You can also stop the upload by clicking Cancel.

Uploading Your Data with a CareLink USB

Important: If your computer is running the Windows Vista, Windows 7 or Windows 8 operating system, there are some additional steps the first time you are going to upload. If you are unsure what operating system you have, from your computer desktop:

  • Right click on the My Computer or Computer icon
  • In the window that pops up, left click on Properties

  1. Sign in to your account. If you have forgotten your password, use the self-service tool on the CareLink homepage listed as "Forgot your password?"
  2. Make sure you are on the Upload screen. Once the applet loads, the first device upload window is displayed.

Note: If CareLink does not detect a Java plug-in, you can install Java by clicking on the “Java” hyperlink located on the bottom right side of the Upload section. Follow the instructions on your screen until Java successfully installs before proceeding. For further troubleshooting with Java click here.

  1. Do not connect your USB device until prompted. Once you’ve connected your USB to your computer make sure your insulin pump is within 6 feet of the USB.

Note: The first time you use your USB device, the system will prompt you to install the driver. For further troubleshooting with USB device drivers click here.

  1. Follow the instructions on the window. When you are ready to go to the next step, click Next > to display the next window. Follow the instructions on each window, making sure to click Next > when you are ready to move on.

Note: Your insulin pump might go into Suspend mode and stop dispensing insulin during the upload process. The software will automatically return it to normal operation when the upload process is complete.

  1. When you see the Verify Connections window, read the steps. This is to ensure you have properly set up communication between your computer and device. When you are ready to complete the upload, click Finish. A progress window will display to show the progress of your device upload. If for any reason you wish to stop the upload, click Cancel. If you experience interruptions in the upload, try turning off or moving away from common electronic devices such as cell phones or cordless phones.
  2. Read and follow the instructions on the screen. When the upload completes successfully, the "SUCCESS!" message will display.

Warning: If you click on another tab or link during an upload, the upload will be canceled. You can also stop the upload by clicking Cancel.

Uploading Your Meter & Multiple Devices

CareLink Personal can be used with a variety of insulin pumps and BG meters.

Uploading a Linked BG Meter: If you have a MiniMed System with a linked meter, you only need to upload the data in your insulin pump. Remember, the meter data stored in the pump will be uploaded at the same time as the pump data.

Uploading a Non-linked BG Meter: If you have multiple devices, such as an insulin pump with a non-linked meter, each device must be uploaded separately. To upload data from your BG meter, use the cable and install the drivers provided by that meter company. Uploading non-linked meters in addition to your pump may cause you to have duplicate data.

Note: If you upload a Bayer CONTOUR® USB meter, no cable is necessary. However, the system may need to install a software driver for it. The first time you upload, follow the onscreen instructions after selecting this device during the upload process.

Microsoft®, Windows®, XP®, Vista®, and Internet Explorer® are registered trademarks of Microsoft Corporation. Mozilla® Firefox® is a registered trademark of Mozilla Corporation. Adobe® is a registered trademark and Reader™ is a trademark of Adobe Systems Inc. Java® is a trademark of Sun Microsystems, Inc. CONTOUR® is a trademark of Bayer.

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