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Update for Roche Accu-Chek Customers



You may have heard some recent changes with Roche diabetes business so I wanted to shed some light on the recent news. If you’re a Roche Accu-Chek customer, I want to assure you that we’re going to be here for you every step of the way. As of August 31, Roche will no longer be directly selling Accu-Chek insulin pump supplies. (Keep in mind that this will not impact anyone located outside of the U.S and Canada or our current Medtronic customers.)

We understand that pump therapy is a personal experience. Moving forward, anyone who currently uses Accu-Chek insulin pump supplies will have the option to purchase these directly though Medtronic. If you currently purchase your insulin pump supplies through a distributor, you can continue to purchase through them.

As a Medtronic customer, you’ll also have access to 24-hour technical product support, supply reorder services, and dedicated global customer support. Our unparalleled service is the #1 reason that people with diabetes stay with us and we’re excited to offer you the option to become part of the Medtronic family.

In the next few weeks, you’ll hear from us directly with clarity on next steps. For more information, visit our website to learn more about our services, support, and additional luer lock infusion set options. At Medtronic, we’re always by your side.

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