Medtronic Diabetes Community Guidelines

Welcome! The LOOP Blog is designed to share lifestyle information, highlight inspiring stories, and provide product information and news to the diabetes community, as well as to be a space for you to comment and offer feedback. Your story ideas and opinions are welcome here. We are inspired by you.

We require that you submit an email address with every comment so that we can follow up with you. We look forward to an open line of communication with you and value transparency; however, sometimes we may have to remove content from our page. These categories include:

Comments About Customer Issues

This blog is not monitored 24/7 and does not replace customer service. The best way to reach us for help with Medtronic Diabetes products is through our 24-Hour HelpLine at 1.800.646.4633, option 1. We’ll address broad customer service questions online, but we might remove comments to protect your privacy. You can also reach out to us through our Contact Us. If you have a medical emergency call 911. 

Comments Containing Unapproved Products or Off-Label Uses

This blog is created for people in the United States. Community members living outside of the United States should contact their local Medtronic team here. We cannot discuss here any products that are not approved for use in the U.S. by the Food and Drug Administration (FDA). We will have to remove any comments about unapproved products, competitor products, or the use of our products in a way that is not indicated by the FDA (otherwise known as “off-label use”).

Comments Containing Vulgarity

Comments that contain profanity, hate speech, or other offensive language will be deleted.

Comments Seeking or Containing Medical Advice

Medtronic does not practice medicine or provide medical services, and this page is not an official outlet for medical advice or a replacement for advice from your doctor. The information on this page should not be considered medical advice. If you’re experiencing side effects or have other medical issues, consult with your healthcare team.

Comments Containing Unsubstantiated or Misleading Claims

Comments that are posted with unsupported accusations or claims, contain misleading information, or promote the buying and selling of goods or services. Anything that is clearly spam will also be removed.

Medtronic reserves the right to delete any posting at its sole discretion that affects the integrity of this community. Content posted by readers or guest authors do not necessarily reflect Medtronic’s views. Content may not be used in any format by anyone without express, written permission from Medtronic.

We hope you enjoy engaging with our community and encourage you to use our page to meet a new friend, share feedback, connect with others, and get to know the Medtronic team. Don’t forget to connect with us on Facebook and Instagram.