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Alert: Product and Recall NoticesNow Available: MiniMed Connect!
As many of you know, in June we received FDA clearance of MiniMed Connect. Today, we’re thrilled to announce we’re now shipping the first and only product that discretely and conveniently displays both insulin pump and CGM data on your smartphone. Of course, it also allows caregivers to remotely monitor your diabetes data and can even send them text messages when your sensor glucose gets too high or too low.
If you haven’t already pre-ordered MiniMed Connect, you can now place your order. Still have questions? We have you covered with answers to your top questions below.
1. What kind of data does the uploader send to the MiniMed Connect app?
- CGM: Current sensor glucose reading (with high and low limits) shown on a graph (3, 6, 12, 24-hour views), time until your next BG calibration, and number of days before next sensor change. It does not display your BG meter readings.
- Pump: Active insulin, amount of insulin in reservoir, and pump battery level. Note that the app is not enabled to show bolus markers, change pump settings, or control your insulin pump.
- System: Uploader battery level and device status information
2. What is the best way to carry the uploader?
The uploader is 2.5 inches x 1 inch x 0.5 inches – about the size of an electronic car key or a USB drive – so you can put it on a keychain, in your pocket, or along with something you always keep close to you (maybe your meter case?). We’re working on a case to carry both the pump and uploader. In the meantime, hopefully you’ll share us your best tips for keeping it close.
3. How does the uploader work?
The uploader communicates with the pump through radio frequency, and uses Bluetooth Low Energy to send your data to the mobile app. It sends pump and CGM information about every five minutes, and the app uploads all of your data to CareLink each night. The data uploads use less than 100MB of data per month. You can also disable syncing to CareLink and just use the system as a local monitor if you like.
4. If I go out of range, or do not have one of the devices with me, what will happen?
If you don’t have your uploader, pump, or phone within range (uploader less than 6 feet from your insulin pump; uploader less than 20 feet from your iPhone or iPod touch), your phone will stop receiving information. The information will automatically backfill to your mobile app and CareLink Personal account once you’re back in range.
5. Why do I have to carry an extra device?
The uploader converts your pump data into information that’s displayed on the mobile app and sent to CareLink. Right now, your pump cannot talk to your phone without the uploader, but we’re working on future products that wouldn’t need the uploader.
6. What smart devices are compatible with MiniMed Connect?
It’s compatible with iPhone 4S and up, iPod touch 4th generation and up, and works best on mobile devices with the operating system of iOS8 and newer. We’re looking into making the app compatible with the iWatch and iPad for the future.
We have also established a strategic alliance with Samsung and are working together to develop the MiniMed Connect app for Android that delivers an optimized experience on Samsung mobile devices.
7. Why did you develop for Apple first?
We chose Apple for the first version because it’s faster to complete the new system validation process with Apple, as you can validate on one type of device and cover the entire iOS family. With Android, it takes a little longer. You can be one of the first to know about Android compatibility by signing up here.
8. How do my care partners see my information?
Care partners can view your CareLink data from any Internet-connected smartphone or computer. They don’t need to download their own app. You’ll need to share your CareLink login information with them so they can log in and see your device data. Up to three care partners can also receive customized text message notifications that let them know important information, like when your sensor glucose levels go too high or too low, if you don’t clear the alarm yourself. In most cases, your care partner will not get a notification for every alert and alarm; just those alarms that haven’t been cleared on the pump for a certain period of time.
9. Are there any advantages to having the MiniMed Connect if you use a pump without a sensor?
The primary benefit is the sensor glucose display, but there is still benefit if you don’t use a sensor. You’ll still be able to see your active insulin, reservoir volume, and pump battery level. You can also take advantage of the automatic data uploads to CareLink Personal as your full pump history will be automatically uploaded every 24 hours.
10. Is MiniMed Connect covered by insurance?
Because this isn’t a prescription device, it’s not covered by insurance. The product costs $199, and you may be able to use your flexible spending account (FSA) for the purchase. FSAs differ, so make sure to check your policy.
IMPORTANT SAFETY INFORMATION
MiniMed Connect is intended to provide a secondary display of CGM and insulin pump information on a suitable consumer electronic device to care partners and users of a MiniMed 530G system or Paradigm REAL-Time Revel system for the purposes of passive monitoring.
MiniMed Connect is not intended to replace the primary display of continuous glucose monitoring and insulin pump information on the primary display device. All therapy decisions should be based on blood glucose measurements obtained from a blood glucose meter.
Please visit http://www.medtronicdiabetes.com/important-safety-information for complete safety information.
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Editorial Team
LOOP Blog Editorial TeamAt Medtronic Diabetes our vision is to transform diabetes care together for greater freedom and better health. Each word in that statement is important – including the one “together”. We’re a group of passionate people working hard to make a big positive impact on the lives of those with diabetes. But we can’t do it alone. Collaboration is key. With healthcare providers, academic institutions, non-profits and other companies. And, most importantly, with you – the people who live with diabetes every day.
Does connect uploaded work with the new care link? Having trouble getting mine to connect after the new website
I’m sorry you’re having trouble. Please give our technical support team a call at 800.646.4633, option 1.
Why haven’t you updated the ap at all? I’ve been waiting but dont think it’s going to happen. Is my device no longer able to be used?
Thanks for reaching out, James. We have discontinued the sale of the MiniMed Connect uploader and updates to the app, as we move towards adding built-in connectivity options. I’m sorry for any inconvenience this may cause.
I’ve always tried to be polite in my previous posts, but the lack of meaningful responses in this blog is disheartening. Posts from as far back as 2015 note that MiniMed is working on an Android app and Apple Watch connectivity but nothing has ever come from these customer requests and now with the discontinuation of MiniMed Connect you really have to question MiniMed’s dedication to their customers. After ~15 years as a Minimed customer, I’m looking at other options for my next insulin pump.
I’m sorry we’ve led you to feel this way, Chris. While we were able to release Android compatibility for the MiniMed Connect, I can certainly understand the disappointment when that product is no longer available. We have committed to bringing built-in connectivity options to our insulin pump systems. Our recently announced Guardian Connect standalone CGM includes a Bluetooth enabled transmitter and this is the first step. A fully connected pump system also includes a Bluetooth enabled meter (we have identified Roche as our future partner) and of course the pump and ensuring that all the components work together for seamless user experience. Once we have all the pieces in place, we can then pursue regulatory approval. We know how important this type of technology is. The MiniMed Connect was a good first step, but we look forward to more streamlined, discreet options for your diabetes management. We appreciate your patience.
” at this this time we are no longer selling MiniMed Connect. Based on customer feedback, the decision has been made to focus on future ways to bring connected solutions to people with diabetes including connectivity directly into our pump and CGM systems.” translation we want you to buy our new pumps. I am a customer and I would not recommend to stop providing this option.
I was told the FDA shut this tech down is that another lie provided by Medtronic Customer Support.
My daughters Transmitter died and now there is no way to track her numbers when she is at school, parties or Play dates. I don’t know if you know this but not every parent knows how to deal with diabetes.
I’m sorry to hear this. Please know there was no requirement from the FDA in regards to discontinuing the MiniMed Connect. While we know it can be disappointing and inconvenient when an item is no longer available, we work hard to make innovative tools and products for our customers to manage their diabetes as efficiently as possible. We are looking forward to bringing connectivity options built into our devices and will share more information as it becomes available.
Will this work for the 670g?
Hi Alison. The MiniMed Connect was only compatible with our MiniMed Revel and Medtronic 530G system. Our community has shared how important it is to see their data on their mobile devices. And we do have a team hard at work on making this a reality. We don’t have a current timeline available, but we’ll be sure to share updates when we can.
How do I order this device? Can I do it online?
Meagan, at this time we are no longer selling MiniMed Connect. Based on customer feedback, the decision has been made to focus on future ways to bring connected solutions to people with diabetes including connectivity directly into our pump and CGM systems.
I used to have my text notifications set to send texts for “low sensor glucose” and “low SG predicted”. Using these settings, family members were receiving text alerts. Yesterday I changed it to only send texts for “low sensor glucose” but now none of my family is receiving ANY alerts for lows. I’ve had several low alarms on my pump today and none of the 3 individuals have received a single notification. I have had my connect uploader, my phone, and my pump all within a foot of each other all day. Suggestions??
Nancy, I’ll have someone from my team follow-up over e-mail. If you prefer you can always call us directly at 800-646-4633 and press Option 1 for the HelpLine.
Nancy, I pointed out this problem to developers in January. If you do not clear the “approaching” alarm on your pump, the more important “low SG” alarm will not be passed on to the system, even though you are hearing the alarm from your pump (assuming you are conscious). So, unless you are aware of and make a point of clearing every “approaching” alarm, there is no value in unchecking the “approaching” box for your caregivers, even though you are trying to cut down on the number of notifications they get. Before my wife got her pancreas transplant, I simply made a point of regularly checking her current SG on my phone via the carelink website in safari (a needlessly cumbersome task) because those text notifications might never come if she was unaware of the “approaching” alarm. This was especially a problem when she was sleeping. Soon this will be a moot point for your caregivers. From all I’ve read and heard, it seems caregiver services will not be included in whatever is left of the Connect concept in future pumps, including those being sold now. If I am wrong, I hope someone from Medtronic corrects me.
Since it has been nearly 4 months since the loop-blog published my comment and challenge regarding care-giver features, and the Connect has since disappeared from the Medtronic products listing, I think it is safe to say the Connect has met an untimely death. That is unfortunate, because it had great potential, especially for caregivers, but Medtronic never saw fit to take it to the next level.
Dan, at this time we are no longer selling MiniMed Connect. Based on customer feedback, the decision has been made to focus on future ways to bring connected solutions to people with diabetes including connectivity directly into our pump and CGM systems. We will continue to support customers who have already purchased the product, with technical issues and replacements as needed within the warranty timeframe. If you have any questions, please let us know.
I’m just learning about this item and would really like to get it, I can use all the help I can get controlling my sugars. Is there any patient assistance programs to help with the purchase price? Really would help but no extra funds due to so many medical bills.
Susan, unfortunately at this time we do not have a financial assistance program for the MiniMed Connect. Our financial assistance program covers the insulin pump and ongoing supplies.
I purchased the minimed connect several months ago. My previous USB was rendered incompatible on anything higher than windows 7 so I was having trouble uploading. I purchased the minimed connect without insurance and loved it at first. Then my iPhone upgrades operating system versions. Your article states it is only compatible on OS 8 for Apple, but most iPhones are now on a version of 10.1. When will minimed upgrade the software compatibility to the current version of iPhone? I haven’t been able to upload my numbers for at least 2 months. Are there any options out there? I heard of loading VMware to simulate windows 7 but I cannot find my old USB downloaded device to try.
Hi Steven, have you tried repairing the MiniMed Connect to your phone to see if that might work?
The problem has NOTHING to do with pairing. The app does not run. Will not start. Displays a message saying the operating system is not supported. If I WANTED to try repairing I would be unable to because the app does not run.
Stephen, I’m sorry to hear that. I’ve asked someone from my team to reach out to see how we might be able to help.
My smartphone outsmarted me and updated itself to the latest version of the Android OS, and now my Minimed Connect uploader device is worthless because the app will not run on this Android version.
When will an updated app be available?
Stephen, we are working on this but unfortunately don’t have a timeline to share. As soon as we do, we will make sure to share with our community.
Please work on it as quickly as possible. As a software engineer myself, I know that being thrown off by an update of the operating system the software runs within is inexcusable and would result in the loss of my job. I certainly hope someone there is subject to disciplinary action for failing to be on top of this. To some users, like me, this software is NOT optional.
I depend upon MiniMed Connect, the android app, and CareLink to inform me of alerts since I have poor hearing and cannot hear the USELESS “audible” alarm of the pump (whoever designed that alarm should also be replaced.) One would THINK the pump’s alert/alarm would be more customizable than it is, but the one and only sound available for the alert/alarm is beyond my range of hearing. Yes, I know it vibrates, but so does my phone when I receive a call, text message, weather alert, etc., so I often don’t notice it — especially if it is trying to alert me to a low battery situation (because then it doesn’t vibrate.)
With the MiniMed Connect system I am able to configure the upload to Carelink and have Carelink send me a text message when the pump is in an alert/alarm state. I have collected all the various phone numbers the from which the text messages are sent under a single contact, and given that contact a specific tone to emit when such a message comes in to distinguish it from other text messages. That was the ONLY way I would be aware of an alert/alarm state on my pump without someone coming up to me and saying, “Hey, dude, you’re beeping!”
I LOVE my MiniMed Connect system, paid for it like everyone else, absolutely depend on it, and now it is useless. I am VERY unhappy about this.
Stephen, I have shared this with my team and as soon as we have an update we will let you know.
Okay, it has been FOUR MONTHS since my original post about the Minimed Connect app refusing to run on the latest Android OS version. This is RIDICULOUS. I have the uploader, and it is useless. I have heard no progress reports. Is anybody even WORKING ON THIS or do you simply NOT CARE that people have purchased the uploader but now CANNOT USE IT?!?
I either want a timeline, or to be told that a fix is already available, or my MONEY BACK FOR THE UPLOADER!!
Stephen, our customers are our number one priority. Unfortunately, we do not have a timeline to share at this time. I will have a member of our Customer Advocacy Team reach out though to talk with you about this.
Can this be used with the new 630g pump?
Kim, no, unfortunately at this time the MiniMed Connect is not compatible with the MiniMed 630G system because it uses a different radio frequency (RF) than what is available with the MiniMed 530G system.
Considering upgrading to a 670g… sounds like I cannot use the Minimed Connect with it?? Is this going to be resolved somehow (i.e., a new Connect for the new RF range or something else)??
Gerard, you are correct, you cannot use the MiniMed Connect with the MiniMed 670G system. The Bluetooth program timeline couldn’t be accelerated fast enough and we didn’t want to hold back releasing the system for a single feature. We do realize this is an important feature, but unfortunately are not able to share timelines.
If I buy Minimed Connect, would I be able to use it with a Paradigm Veo pump that was purchased outside of the US?
Hi Monica, no unfortunately not. The MiniMed Connect uses a different radio frequency than what was used on insulin pumps outside of the US.
Is it Apple Watch compatible yet?
Hi Madison, the MiniMed Connect is not currently approved for use with the Apple Watch. We have heard feedback like yours and have shared it with our team.
The Minimed Connect system has been a life changer. I cannot hear the audible pump alarm, and usually don’t notice it vibrating because I also wear my mobile device on my belt clip and it vibrates quite a bit. With Connect, I was able to configure alarms from Carelink via text message and, over time, collect the different numbers they are sent from under a single contact and set a special message tone for them which I can hear.
Unfortunately, the Connect device has been irretrievably lost. Is there a replacement policy for the device?
Hi Stephen – this is a great conversation to have with our 24 HelpLine. I’ve shared your information with my team but please feel free to give us a call at 800-646-4633, option 1.
Hi,
I’ve just purchased the Minimed Connect for my son and found out that it is not compatible (yet) with IOS 10 (10.0.2 to be precise).
Do you have an estimate as to when such compatibility will be announced?
Hi Roni – Although the MiniMed Connect app has not yet been certified for use with iOS 10, you can fully use the app once you acknowledge the Unsupported iOS Version message. We will provide an update once we have completed our full testing with iOS 10 in the near future.
Hello, any estimated date?
Hello Jesus – iOS 10.1 has been tested and is supported. We are currently working on the other versions of iOS 10.
Thank you. And for when it will work for other versions of iOs 10? Since when searching the app from my iPhone does not appear in the store.
I don’t have an update to share at this time Jesus. If you’re not able to use the MiniMed Connect app after clearing the message, please let us know by giving us a call at 800-646-4633, option 1.
Hi Karrie,
even though I acknowledge the Unsupported iOS Version message I cannot login to my carelink account.
In the web I’m using the carelink.minimed.eu site for my account.
iOS version is 10.2.1 on iPhone 5s.
Hi Roni, thanks for reaching out. Let me share this with my team and have someone reach out to see if we can help.
Thanks.
I’m using app version 2.0.0 if it helps.
I’ve checked for updates for the app but haven’t found any.
Roni, it’s probably best to call our 24 HelpLine to see how we might be able to help. Please give us a call at 800-646-4633, option 1.
Any updates to if the MiniMed Connect will be available in the UK? We are desperately waiting!!!
Happy to volunteer if you require people to test!
Thanks for your patience, Chris. I’m sorry but we don’t have an update to share at this time.
Please please please make a connect uploader that looks or acts like a fitbit. I hate carrying this with me everywhere.
Thank you for your feedback, Marti. We have heard similar feedback from others and future generations of Medtronic products will not require the uploader and will transmit automatically from the pump to the smartphone.
My connect uploader is yes longer recognized. It used to work and it has not moved location or any other changes. It is fully charged. I tried uninstalling and re-installing to yes avail. Do I need a software update? I also have not updated my IOS- do I need to do that? I try not to instal updates because Minimed doesn’t always support newest operating systems.
Thank You for any advice.
Nancy, I’m sorry to hear that you’re having issues with your MiniMed Connect. I will have a member of my team reach out to help. In the meantime and if you’d like you can contact our HelpLine directly at 800-646-4633 and press Option 1
i want to be able to set a unique notification sound for my iPhone when I get a text from he connect. I cannot find any way to do this. It has the same tone as all other texts. Help!
Thanks for reaching out, Bob. The CareLink Connect service currently sends text message notifications from the phone numbers below. You can save all of these numbers to a contact on an iPhone, and set up a unique text tone for that new contact. You can find step by step instructions at http://www.iphonefaq.org/archives/971162.
Current CareLink Connect Text Message Numbers:
213-458-5099
213-458-5103
213-455-5142
213-454-0825
213-458-5100
469-250-9937
213-458-5092
530-464-5508
213-458-5105
213-458-5102
Minimed Connect sounds like just what we need for my son. Please can you advise when you expect it to be available for users in the UK ?
Many thanks Matt
Hi Matt, our plan is to have MiniMed Connect available in other countries in the near future, but we’re still working out where and when this will happen.
I received my uploader several weeks ago and was satisfied with the ease of setup and information presented at first. I then started to wonder why the information conveyed on the pump screen could not be replicated exactly in the connect app. For example, it shows active insulin and current glucose levels, but why not last bolus time both in data format and on the graph. And why does it not give sensor start time and end time, only a day-based countdown of sensor age. There is similar info conveyed about calibration times, but not for sensor age info.
Also, to further other frustrations, the uploader device is not very conducive to keeping in a manageable spot. It is so small and i dont want to attach it to my keychain as i dont carry my keys with me everywhere i go, particularly at home. It bounes around in my slacks pockets and has fallen out a few times already when sitting in certain seats. Now i have lost it and cannot find it, so is there any way of usin the BT to locate the device? There are similar BT locator devices on the market (Tile, Trackr, etc), was there any thought to partner with them for finding lost uploaders? Now i am out $100 and have lost the functionality alltogether.
Hi Terrence, I’m really sorry to hear that you’re not happy with your experience with MiniMed Connect and also that you have lost it. I’ve shared your information with our HelpLine team and someone will be reaching out to discuss this further and how we might be able to help.
I just received my MiniMed Connect. So far I love the option of viewing my pump information easily from my phone.
Most importantly, I am comforted by the fact that my husband can be notified of alarms and have access to my pump data in case of emergency.
After experiencing a scary episode due to my first hypoglycemic seizure last week, I am happy to add this tool to my diabetes management toolkit.
I have attached my Connect device to a keychain ring which I have attached to a small carabiner clipped to my pants belt loop , or I can remove the carabiner and hang on my Medic Alert necklace when wearing dresses.
Thank you Medtronics, and keep innovating!
Thank you for sharing your experience and tip for where to place the MiniMed Connect uploader, Heidi. I’m glad to hear you’re enjoying it so far.
Hi,
I use Android devices only, and I really need the version for Android, because the web version of CareLink is really out-of-date, I have Windows 10, and I can’t launch it! I use your pump and sensor, but I really need to get to this software as soon as possible… Please, give me some suggestions on how to run this on Windows 10, but don’t tell me to downgrade to Windows 8 or 7, because I’m not gonna do that.
Thanks, David.
Hi David, I’m sorry for any inconvenience you’ve experienced and understand your frustration. Please know that Medtronic does everything we can to get new updates to the market as soon as possible and will keep you up to date on when we have support available for the newest operating system. If you’d like to discuss this further please let me know and I’ll have a teammate reach out to you.
I have no issues running Carelink with Windows 10. Java is not supported by Windows Edge browser so you need to run CareLink with Internet Explorer. Really no issue.
Hope this helps.
Hello all,
i recieved my minimed connect about two weeks ago and was very skeptical on setting it up, since it only works with apple products, but i ordered it any ways since i do use ipods. so far i am very thrilled on having set it up, it is so convenient to be able to look at my ipod screen instead of pulling out the pump itself. the set up was very easy and i am looking forward to being able to set it up with my galaxy note from samsung. because of this new technology i also ordered the enlite sensors and was skeptical about that having used the previous sensors before and those were a pain literally, these new enlight sensors are wonderful and you dont feel them like the others. I am glad that my healthcare provider actually talked me into trying the sensors again and getting the minimed connect. i do wish it was a combined piece though where you would not need to carry the device and pump, but i am looking forward when you make the new cases available to carry the device and the pump or better yet when it is intergrated into the application itself. but my hats go off to medtronics for making this possible. thanks so much for such a great and innovative product.
Cruz, thank you so much for sharing your experience with the community. We’re thrilled that you’re having a good experience with both MiniMed Connect and the Enlite sensors. If you ever need anything just let us know. We’re always here for you.
thank you so much for responding, when will we know when the minimed connect will be available for android? Also when will the new cases or holster be available to carry the device and pump together?
Cruz, I can’t comment on an exact date for the release of an Android app for MiniMed Connect but please know the team is working on it and it will be soon. Our Accessories team is also working on new accessories for MiniMed Connect. We’ll be sure to keep the community updated as new accessories become available.
Received the new uploader. No issues initially. Now it has lost connection to my phone.
I have turned the uploader off and back on
Deleted the app and reloaded and even reset my phone. No luck. Please help.
I have done everything I can think of.
Jared, I’m sorry to hear that you’re having trouble with your new MiniMed Connect uploader. I will have a member of our HelpLine team reach out to you to try to help.
What they won’t tell you is that IT WILL NOT SEND YOU NOTIFICATIONS!
Say you are getting low, does it give you an alert? NO. You are getting high, does it give you an alert? NO. Is there an option for this? NO. You have to constantly open the app, drop down the notification center (which many people don’t use), etc… Simple notifications, are completely missing for the information that is most important to a diabetic. I want to know when I am running out of insulin on my pump. I want to know when I am getting low. I don’t want to have to use an antiquated interface that doesn’t work like it should….
The product was relased without much thought for an iPhone user in mind. Basic iOS programming that almost any app has is sorely missing from this. IT IS SO BAD, THEY LOWERED THE PRICE $100.
DO NOT BUY THIS!
Daniel, I’m sorry to hear that you’re unsatisfied with your experience with MiniMed Connect. The patient app will show CGM graphs and calibration information along with key pump status information. Within CareLink you can set up text message notifications for up to three care partners. These notifications can be preset for low or high sensor glucoses as well as pump alerts and alarms. For more information visit our website here – http://www.medtronicdiabetes.com/products/minimed-connect. If you would like to discuss this with one of our specialists please let me know and I’ll be happy to connect you.
Karrie,
My concerns echo the issues others are having with this solution for monitoring my daughter. Pairing to only one mobile device is severely limiting. Additionally requiring an active child to kept track of three devices is extremely difficult. Although we are pleased to see advancement, this seems like a very small step in helping parents remotely monitor children. My daughter is trying to keep everything in her kit with her BG meter, but this is proving to be a challenge to keep within the required distance range. Please press forward with an Apple watch pairing to allow for more wearability.
Thank you for your feedback, Gina. We have heard customer feedback, like yours, to have the MiniMed Connect app compatible with the Apple watch, and are looking into this. Please know, future generations of Medtronic products will not require the uploader and will transmit automatically from the pump to the smartphone.
I’m reading that future versions will not require the uploader. I’m currently doing my research before getting my first pump, and the MiniMed 530G is the one that my endocrinologist recommended. I’m game to try, but I’d much rather have just the one device that connects directly to my iPhone, rather than a pump, a “translator” device, and THEN my phone. I’m excited about the possibilities associated with a pump, and am hoping to make the transition in July.
Hi Lou, I’m glad to hear you’ll be making the switch to MiniMed 530G with Enlite. I’m not allowed to talk future products due to FDA rules. But please know we hear you and have an incredibly smart, committed hard-working team working on what’s next. If you have any other questions once you make the switch, know that we’re always here for you.
I know this question was just asked in November. Is the app going to work on the apple watch soon. We wanted to know since Christmas is around the corner.
Alison, we are looking into the MiniMed Connect app being compatible on the iWatch. Please know we’re listening to customer feedback for future updates.
We have had the minimed connect for a few months now and love it. My worry was that we would lose it and my fear came true . I told my 9 year old T1D to go get the transmitter before school and she doesn’t know where it is.. I am super bummed after shelling out $200 out of our own pocket…..
Kristy, I’m happy to hear you’re enjoying MiniMed Connect, but sorry the uploader has been misplaced. I’ll have a member of my team connect with you to discuss your replacement options.
THANK YOU!!!!
🙂
We just received the connect for our daughter and I was under the impression that we could open up an app on our phone (Parents) and see her BG. But looking it on the internet is a little of a pain is there something we are missing on this product?
Melissa, the uploader can only send information to one MiniMed Connect mobile app, and there currently is no app for care partners to use to follow the device data. You can access your daughter’s device data by logging into her CareLink Personal account from a desktop, laptop, tablet or mobile device connected to the internet. Some care partners have found it helpful to bookmark the CareLink Personal link in their mobile device and computers so they can access the account quickly. You can also set up text message notifications for her pump alerts and alarms. Please let me know if you have any other questions.
Just set my connect up. Was a very easy process. I do not us the sensor but link my glucometer to my pump. Are there any plans to include downloaded glucometer data along with other data to a smartphone?
Marty, I’m glad you found the MiniMed Connect set up process to be very easy! Your blood glucose meter and pump data will automatically upload to CareLink. I’m not allowed to talk future products due to FDA rules, but please know we hear you and have an incredibly smart, committed hard-working team working on what’s next 🙂
Thanks!
The device works and sends data to my phone. However I wanted it to sit on our nightstand and upload data to both my phone and my wife’s phone. Unfortunately, it appears the device can only send data to one phone and nor two concurrently. Essentially you can’t sync two mobile devices at the same time. This is disappointning. You can add a “partner” to Carlin but this is not the same. I hope I can send this thing back.
Brian, I’m sorry to hear you’re disappointed the uploader will only send information to one MiniMed Connect mobile app, and would like to return it. Since the uploader uses Bluetooth Low Energy to send your data to the mobile app, similar to other Bluetooth devices, you can only connect to one device at a time. As you mentioned, your wife can view your information by logging into your CareLink Personal account. She can also set up text message notifications for your pump alerts and alarms. I’ll have a member of my team reach out to you to discuss your options. Please let me know if you have any other questions or concerns in the meantime.
Hi Karrie,
Just to clarify your comment above to Brian, you are correct that Bluetooth devices can only connect to one other device at a time. BUT, unlike other devices, the Minimed Connect ONLY will allow one paired device, period. This is the part that is most frustrating to me. If I want to connect both my phone and my wife’s phone to my car, or to a bluetooth speaker, or wireless headset, or weather station… it’s possible. Yet, to monitor my son’s blood sugars my family must “choose” who’s phone it goes on. Obviously, if I were an adult with T1 this would not be an issue. But as a parent of a small child, it does’t fully address the problem Medtronic was trying to solve.
Also, I am confident Medtronic will be working to embed this technology within your Pumps at some point (removing the need for the additional device). Since that work is probably happening now, can you please share the feedback that to help the parents taking care of a Type 1, we need the bluetooth technology to connect to more than one device as a general practice.
Jason, I’m sorry to hear you’re upset with the pairing capability of MiniMed Connect, and understand your frustration. Your feedback is very important to us and we do take it seriously. I’ll be sure to share your experiences with our product development teams.
Hi there,
Just set up the minimum connect for my 8 year old son. Its great when it works, but when the connection breaks with any one of the three required devices (pump, connect and phone), it has tons of trouble reconnecting on it’s own. I’m constantly having to manually reconnect the bluetooth connection from the phone to the Connect. Any ideas would be greatly appreciated.
Jason, I’m sorry to hear your son is having trouble with the connection between his MiniMed Connect, pump, and CGM. Please know the uploader needs to be within 20 feet of your son’s mobile device, and within 6 feet of his pump. I will have a member of my team contact you to try and help, too. Please email me the best contact number to reach you at loopblog@medtronic.com.
First, I can’t thank Minimed enough as without your pumps and sensor I’m not sure where I’d be today – certainly not as healthy and active. To have cgm data on my Apple Watch will be my dream come true – but that will mean 6 seperate pieces of pump-related equipment: pump, infusion set, sensor, Connect device, iPhone and Apple Watch. Consolidation of devices in the future would be a big plus. Thank you
Chris, it makes me so happy to hear you’re doing well on pump therapy with CGM! Keep up the good work. Please know we hear your feedback, and have an incredibly smart, committed hard-working team working on what’s next 🙂
My device will be out of warranty before i get to use it on my android phone. Can I just return it and wait for samsung and minimed to get it together?
Hi Paul, we’re working on an Android version that will be available soon. Samsung is working with Medtronic to also develop an app for Android and optimized experiences on Samsung mobile devices. I’ll have a member of my team connect with you to discuss your warranty and upgrade options.
The option to view both cgm and pump information directly on your smartphone is a great freedom to users of medtronic pumps. But when do you plan to connect to other medtronic pumps?
That’s a great question, Mark. Currently, MiniMed Connect is available in the U.S. and was initially designed for compatibility with the MiniMed 530G or MiniMed Revel systems, which are only available in the U.S. Our plan is to have MiniMed Connect compatible with insulin pump systems in other countries in the near future, but we’re still working out where and when this will happen.
Love the connect Uploader, the only thing that is really missing is alerts on your iphone so you can see what is going on with the pump for either Highs or Lows o
Are there any third party apps that will do that
Matthew, it makes me happy to hear you’re enjoying MiniMed Connect! I appreciate your candid feedback on your experience, and will share it with our product teams.
If you hear an alert or alarm on your pump, you can open your app to see what the alert means. You can also set up text message notifications for yourself in your CareLink Personal account. Hope this helps!
I just received my Minimed Connect yesterday and will design some wonderful ways to carry it.
Absolutely love it!
Wendy, it makes me so happy to hear you’re loving MiniMed Connect! What do you like most about the app? Please keep us posted on your journey and let us know if you have any questions.
When will it be compatible with the Apple watch. I know that other system have it working already.
Bree, while I cannot give you a timeline, please know we have heard feedback like yours and are looking into making MiniMed Connect compatible with the Apple Watch.
I know this post is from 2015. It is not 2017, why is it still not compatible with the Apple Watch?
Amanda, thank you for reaching out. While we have a team working hard on connectivity benefits, we don’t have a timeline of when we might have something compatible with the Apple Watch.
I preordered the minimed connect and have received it. I cannot connect because I have an android system; Samsung Galexi 3. when will the system be available for android, and will this minimed connect work with my android system?
Thank You, Lucien Lavoie
Hi Lucien. We are working on an Android app version and will have more information soon. Samsung is working with Medtronic to also develop an app for Android and optimized experiences on Samsung mobile devices.
Thank You for your info.
I got my Connect a week ago. Finally got round to setting it up this weekend. While I like the idea of being able to view my numbers on my phone, having to carry the uploader is a huge problem for me. I am constantly moving from one meeting/office to another and the issue of carrying yet another device, a small one at that, from one place to another…. I am sure I will lose this uploader in short order. I wear dresses for the most part, so no pockets. Sorry, but this doesn’t work. Developing an app that can just directly connects to my pump is what is needed. I am going to have to return this. Not worth the hassle.
thing in a short while. I don’t wear
El, I’m sorry to hear you’re disappointed with having to carry the MiniMed Connect uploader. Some people find it convenient to carry the uploader in their pocket, in their bra if they’re wearing a dress, or along with something they always carry, such as a meter case. Please know we’re working on a case to carry both the pump and uploader, and will keep the community updated once it’s available.
I’m so psyched about this app, but it would be wonderful if the uploader came with a holster or some other form of device/strap/accessory to help secure it! Ironically it’s the piece of my “kit” (pump, cgm, etc) that I’m most concerned about damaging/losing!
BUT I love it.
Anna, I’m happy to hear you’re enjoying the MiniMed Connect app, and appreciate your feedback. We hear you. Future generations of Medtronic products will not require the uploader and will transmit automatically from the pump to the smartphone. In the meantime, others have found it helpful to carry their transmitter in something that’s always with them, such as a keychain or in your glucose meter case. I hope this helps!
What year are you seeing the connect no longer needed since the pump will transmit to iPhone. I would like to wait fir the new device since have thought of getting the 530G
Thank you for your comment, Carol. I’m sorry but I’m not allowed to talk future products due to FDA rules. If there is anything else we can help you with please let me know.
Is the new pump Bluetooth ready to link through an iWatch?
Hi Dirk, the MiniMed 670G system was approved faster than anticipated. The Bluetooth program timeline couldn’t be accelerated fast enough and we didn’t want to hold back releasing the system for a single feature. We do realize this is an important feature we are working to develop, but we unfortunately are not able to share timelines.
Just to share my solution for securing the uploader…I’m using a small black wrist strap from a handheld GPS unit to loop through the keychain loop on the uploader. Then I loop it through a belt loop next to my watch pocket on my jeans. Worry free solution for me and I don’t even notice the uploader in the watch pocket. It’s safely stored away from keys, change, etc. and no worries about losing the uploader. Suggestion for Medtronic…include a wrist strap to help secure this device?
John, thank you for sharing your tips and feedback with us! I’m glad you’ve found what a way to wear your MiniMed Connect uploader that works best for you. I’ll be sure to pass your suggestion to our product development teams to implement more changes in the future.
I received my minimed connect uploader today. Charged it up and went through the setup steps. Only took 5 minutes to finish. Definitely like the fact that I don’t have to dig around under my clothing for the pump to see information. Very nice that the pump uploads to CareLink every 24 hours or when I manually tell it to sync via the app. The uploader is fairly small and I’ve only had it for 16 hours but I’m afraid it’s going to get damaged in my pocket with keys, change and other items. I wear a Medic Alert ID on a beaded chain around my neck and I’m thinking I can put this with the ID tag by attaching a small piece of string or even small (1 inch) beaded chain (similar to dog tags). Hopefully there is an update to the app making it compatible with ios 9 soon.
Thank you for sharing your experience with us, Bill. I’m glad you found the set up quick and easy, and are enjoying MiniMed Connect. Great idea to wear the uploader with your ID tag! We’re working hard on getting iOS 9 compatibility and expect it soon. When you download the app on the new system, you will get a warning but you can tap the “Continue” button and still access the app. MiniMed Connect should work as intended, and we’ll be sure to keep our community aware of updates.
Where do you keep the uploader? I’m pretty sure I will lose it since it is not attached to me. Anyone figure out a way to attach to the pump? Also, how do you set up the alerts?
Nancy, where you decide to keep the uploader is up to you – you can put it on a keychain, in your pocket, or along with something you always keep close to you, such as your meter case. We’re working on a case to carry both the pump and uploader.
The MiniMed Connect app will not make any sounds to alert you, but if you hear your pump beep then you will be able to open your app to see what the alert means. If you’d like, you can also set up text notifications for yourself (up to three care partners) in your CareLink personal account. Please let me know if you have anymore questions. Hope this helps.
Set up the alerts and tested everything. Being able to text alerts to family members (and myself) is a nice addition. We are discussing what steps to take when a family member gets an alert. The alerts (text messages) do reach the Apple watch which really helps when you are driving or on the phone. A lot of us are eagerly waiting for the Connect watch app, so full speed ahead! I’d be glad to test it out.
Received mine today. So far, big thumbs up. Still waiting for the Apple watch app so I can glance at my watch and get BS and time, too! The connect device fits neatly in my watch pocket (small pocket on right hand side of jeans) where it’s close to my pump. Much easier to read than the pump screen. I’ll set up the alerts this afternoon. Good job Medtronic!
John, it’s so wonderful to hear you’re delighted with the new MiniMed Connect!:) We’re looking into making the app compatible with the Apple Watch for the future, and will keep the community updated. Please let us know if you have any questions along the way.
Has there been any progress in developing an apple watch app? Or enabling the existing iphone app to send notifications of sensor readings (which would then show up on the watch).
Either of these features would make connect much better.
Hi Adam, at this time we do not have a timeline to share, but we have heard feedback like yours. We will make sure to share with our community once something like this becomes available.
I’ll second the big desire to see an Apple Watch app… this possibility alone will be a driving reason to purchase an Apple Watch.
I also would love to see the watch app and an app upgrade.
Checking in to see if there is any updated timeline on being able to view information on an Apple Watch.
Thanks for reaching out, Matt. At this time we don’t an update, but we know how important connectivity is to our community. Our team is working hard on this and we will be sure to share more information as it is available.
I have had the pleasure to test out the MiniMed Connect for the past 4 weeks and I love having the option to glance at my iPhone instead of having to dig underneath my clothing in search of my Medtronic MiniMed 530g!
The instructions to set up the device are easily followed – it took me about 5 minutes to have the uploader-to-pump connection and the uploader-to-iPhone connection.
You are supposed to charge the uploader once you receive it – the initial charge took only about 1/2 an hour for me. Beyond that, I charge it every evening when I am charging my iPhone.
My doctor loves having up-to-the minute access to my sugars – you can set up the MiniMed Connect to have a “care partner” who has access to this information. Great for parents, doctors, spouses.
So glad I had the opportunity to try this out – I completely recommend having the MiniMed Connect if you use your iPhone alot!
…Liisa
Liisa, thank you for sharing your experience with us! It makes me so happy to hear you’re enjoying MiniMed Connect, and have found it easy to use and convenient. Keep us posted on your journey.
Question more then a comment
I will receive it tomorrow will it be connected to this app or will there be an other one
Marjan, I’m excited to hear what you think about it! You will need to download the MiniMed Connect app one time to your iPhone or iPod touch. Let us know if you need anything.
In reference to the app question (I know this is nearly a year old now) my wife has had the sensor for about 6 months now, and although I can view her info on my iphone by going into the Safari app, I am interested in being able to use the Minimed Connect app on my phone to view her info. This would allow me to put the Minimed app as one of the widgets on the new iOS 10 that was recently released, making her glucose levels a single swipe away from my home screen at all times. I know this may seem like a silly question because of how easy it is to access the info through safari, but I thought I would ask! Thanks!
Hi Trey, this isn’t a silly question! At this time, there is not a care partner app. You’re able to view the website on any phone, table, or desktop computer but there isn’t a specific app available so you wouldn’t be able to view this in a widget.