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Alert: Product and Recall NoticesThe MiniMed® Connect Accessory and App Now Available for Android!
We’re excited to announce that the MiniMed® Connect mobile accessory and app are now available for most popular Android™ smartphones!
It’s taken us longer than we initially expected to deliver an Android-compatible version of the MiniMed Connect accessory, but we are pleased that Medtronic customers using the MiniMed 530G and Revel systems, will have the first and only app enabling people with diabetes to view real-time glucose data on Android devices. (And we have learned a lot along the way to help us bring future Android apps to market faster.)
The MiniMed Connect app allows people with diabetes to stay connected to their care partners, by sending SmartGuard™ threshold suspend events, low glucose alerts, and other alerts and alarms that are not cleared by you, via text message. It also provides convenient, discreet access to key pump and sensor data right on your smartphone.
Many of you – whether you’re a person with diabetes, a d-mom, d-dad or other care partner – have told us how important it is for you to have better access to real-time pump and CGM data. This is why we’re so thrilled to share this news with you today.
And did you know that with better access to data, MiniMed Connect users and their doctors are able to make adjustments that can reduce highs and lows? That’s right – people using the MiniMed Connect app and CareLink software are seeing (on average):
- 2 fewer severe lows* per year
- 41 fewer severe highs* per year
- 66% are staying in range more often
The MiniMed Connect uploader is compatible with the MiniMed 530G system and MiniMed Revel system. It consists of three parts:
- A small uploader which easily fits on a keychain or in a pocket
- A smartphone app for the person with diabetes
- A web app for care partners, enabling remote access to real-time data on any Web-connected device
The MiniMed® Connect App for Android is compatible with the following devices, running 5.0/5.1.1/5.1.2 (Lollipop) and Android 6.0/6.0.1/6.0.2 (Marshmallow)
- Samsung Galaxy® S5/S6/S7
- Samsung Galaxy S6 Edge® / S7 Edge
- Samsung Galaxy S6 Edge+®
- Samsung Galaxy Note®4/5
- LG G4/G5
We have fully tested the MiniMed Connect app for Android on the devices above. If your Android device is not on the compatibility list above, but has Android 5.0 or 6.0, you can still try the MiniMed Connect accessory and app. (You will see a message that your device is not officially supported, and your app may display slightly differently than intended.) If you try the MiniMed Connect app on your device, you can always use our 30-day return policy if you experience any issues.
The MiniMed Connect App for iOS is compatible with the following Apple® devices running iOS 9 and iOS 9:
- iPhone® 4S/5/6/6S
- iPod®Touch 5
To purchase your MiniMed Connect Accessory click here: https://medtronicdiabetes.secure.force.com/store/minimedconnect/mmconnect
We hope you’re as excited as we are about MiniMed Connect! As always, we would like to hear what you think so be sure to tell us in the comments!
IMPORTANT SAFETY INFORMATION
The MiniMed Connect accessory is intended to provide a secondary display of CGM and insulin pump information on a suitable consumer electronic device to care partners and users of a MiniMed 530G system or Paradigm REAL-Time Revel system for the purposes of passive monitoring.
The MiniMed Connect app is not intended to replace the primary display of continuous glucose monitoring and insulin pump information on the primary display device. All therapy decisions should be based on blood glucose measurements obtained from a blood glucose meter. The MiniMed Connect app is not intended to receive information directly from the sensor or transmitter of the sensor-augmented pump system.
Retrospective analysis of data uploaded to CareLink database for 2,794 patients using the MiniMed Connect device and app for at least 60 days. Data is compared to prior 60 days of CareLink data before using MiniMed Connect app. All data based on sensor glucose measurements.
*Severe low defined as <50 mg/dl for more than 20 minutes
*Severe high defined as >300 mg/dl for more than 20 minutes
*Data collected from September 2016-March 2016
MiniMed Connect and CareLink are registered trademarks of Medtronic MiniMed, Inc.
©Medtronic MiniMed, Inc. All Rights Reserved. Google Play and the Google Play logo are trademarks of Google Inc.
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About Author
Editorial Team
LOOP Blog Editorial TeamAt Medtronic Diabetes our vision is to transform diabetes care together for greater freedom and better health. Each word in that statement is important – including the one “together”. We’re a group of passionate people working hard to make a big positive impact on the lives of those with diabetes. But we can’t do it alone. Collaboration is key. With healthcare providers, academic institutions, non-profits and other companies. And, most importantly, with you – the people who live with diabetes every day.
what is the radio frequency band on the Mini-Med770G (without sensors) this information is needed for my job because I work around Radio Frequency machinery and there is a concern about interferences.
Hi, Carol. The MiniMed 770G pump uses 2.4 GHz band. We encourage you to reach out to our 24-Hour Technical Support team at 800.646.4633 option #1, if you have any further questions. They’d be happy to help.
So i just received my 770 and found out that my phone is not on the compatibility list as of yet, so my question is when will you be able to update it so that my lg g8x is compatible
Thanks for reaching out, Maria. While we are working to expand the list of compatible devices, unfortunately, we don’t have a timeline to share or a list of specific devices that will be added. For CareLink uploads, you can request a complimentary blue adapter from our teammates. In the meantime, bookmark this page https://bit.ly/36PXbtF for updates to compatible devices and operating systems.
Thanks for sharing this information
Elizabeth, it’s not even a $99 paper weight…it won’t hold a sheet of paper down. It wastes space in a drawer…hate to throw away $99, but what good does it do us? I had the same experience. I bought it, excited about the possibilities, used it about 1 month, then I wasn’t able to use it again when my OS upgraded.
Beth, we’d like to discuss this in more detail with you. Please send us your contact info to dhelp@medtronic.com and we’ll get you connected with a teammate.
When will the Minimed Connect app be available in Europe (Belgium)?
Hi there, Linde. I’m sorry for the delay in replying to you, but we appreciate your patience. We are the US team, so I don’t have specifics on international availability, but I encourage you to check with your local team, as they will have the most current information. You can reach them at +49 2159 8149-370.
hi, i have an one doubt what was the future role and process of android mobiles?
Hi, Chennairakesh. I’m not sure I understand your question, but I’d like to try to help. Please send us an email at dhelp@medtronic.com with your questions and contact information and we’ll connect you with someone who can help.
What a disappointment. The hospital lost my transmitter right after I got the Minimed Connect and we just got it all resolved after a several year delay So I go to hook up my minimed connect that I HAVE NEVER USED and I find out I can’t. How do I get my refund????????????????????
I’m sorry to hear this, Rodney. If you reach out to our Billing team, we’d be happy to discuss your options. You can reach them directly at 800.646.4633, option 4.
I bought it and within a few months couldn’t use it anymore. At what point is this just called stealing when you sell them a 99$ paper weight and tell them it will help control their diabetes. I’m so disappointed. I have a useless item. Now I’ve upgraded my phone twice since buying it and now what???
I’m sorry you’re disappointed, Elizabeth. We have discontinued sales of the MiniMed Connect, as well as updates of the app in order to focus on other ways to bring connectivity features to our products. We would like to discuss your options in more detail with you, so please send us an email at dhelp@medtronic.com with your contact information and we’ll get you connected with someone who can help.
Hi, I have minimed connect but since my samsung galaxy s6 updated to Android 7.0 I can not use my device. I have noticed that there has not been an update since the app has been announced at Google Play Store in 2016. Will there be an update please? If I downgrade my phone to Android 6.0 from Android 7.0 can I use Minimed Connect again? I will be waiting for your reply thank you
I’ve NEVER been able to connect either of my phones. Samsung Galazy S7 Or my iPhone 6. The updates were installed and there’s no way to uninstall them or go back to a previous version. Shame on you Medtronic.
Ernest, I’m sorry to hear this. I have asked that someone from my team reach out to see if we’re able to help.
Does the connect app work with smart watches?
Brooke, not at this time, but this is a future feature enhancement that we’re exploring.
Has Medtronic considered an phone app that could be linked to follow the uploaded CGM data by a parent or someone else? Is anything like that in the works for the 600 series pumps?
Kathleen, we have heard feedback like yours and are currently working on this. Unfortunately, though I don’t have a timeline to share in regard to the MiniMed Connect being available for the 600 series insulin pumps.
With a rating of 2.9 out of 5 I WILL NOT be installing this on my phone. It seems that no suggestion gets responded to and all the concerns about this app are consistent with it not working as advertised……..NOPE….
Great post, I read this artical! I think this connect accessory app is available for all Anroid users. Is it compatible for all android devices. Thanks for sharing.
The MiniMed Connect app for Android is compatible with Android devices running 5.0/5.1.1/5.1.2 (Lollipop) and Android 6.0/6.0.1/6.0.2 (Marshmallow). That includes Samsung Galaxy S5/S6/S7, Samsung Galaxy S6 Edge/S7 Edge, Samsung Galaxy S6 Edge+, Samsung Galaxy Note 4/5 and LG G4/G5.
The Liminting factor is the update level your phone has. Practically EVERY phone is updated to a level that Medtronic hasn’t update to yet………Useless APP
It does not work with any phone Samsung S7 and above. I had the S7 edge and now the Note 8 and it will not work.
I tried the continuous monitoring system. And don’t trust it. I’ve found that it has given bad readings. I have had very high readings when I was low. It is supposed to have a 20 percent margin of error . I’ve found it to be much higher, to the point of being dangerous. You couldn’t get me to use it again.
Now on a good note. I do use the Paradigm Pump. I am on my third one. It has proven to be accurate and reliable. So I’ve been using it for about 15 years (without the monitoring system).
I check my sugar 8 to 10 times a day. I am a very active 67 year old type 1 diabetic.
My 530G just came off of the warranty period and I’m now on a 630G.
Is Medtronic intending to deliver a Connect version for the 630G?
Hi Buck – MiniMed Connect uses a different radio frequency (RF) to communicate with MiniMed 530G (and MiniMed Paradigm Revel) than the RF frequency that the MiniMed 630G pump and MiniMed 670G pump uses. We’re continuing to work on connectivity for other future products.
I just got my MiniMed connect and paid quite a bit for it. I want my money back………
Hi Randy, I’m sorry to hear that. If you’d like to talk to our team about your concerns, please send an email to dhelp@medtronic.com.
What a joke. Just what type 1 diabetics want, one more freaking device to carry around and keep charged. Who thinks of this stuff? Search terms: Lame #engineeringfail #fathobbitwearsthis, turn the page
Now to get the app to talk back to the pump, enabling you to enter data and react to readings from your smartphone rather than having to access your pump. The knowledge on your smartphone is step one, step two needs to be the ability to do something about that knowledge directly with the smart phone!
Is there any progress being made to have the iOS app work with the Apple Watch? It seems to be such an obvious thing to do.
Thanks RG. MiniMed Connect is not compatible with Apple Watch at this time. We have heard feedback like yours and are looking into this.
I’ve just gotten the 630G and cannot connect my MiniMed Connect. The serial number on the connect is one digit too short. Why are they not compatable and will Minimed upgrade my Connect at no charge when i get the 670G next year?
Hi Ernest – MiniMed Connect uses a different radio frequency (RF) to communicate with MiniMed 530G (and MiniMed Paradigm Revel) than the RF frequency that the MiniMed 630G pump and MiniMed 670G pump uses. For customers interested in the connectivity benefits of MiniMed Connect and its remote monitoring features, we recommend the MiniMed 530G system.
Will we be able to see the battery life of the transmitter on the app?
Hi Rachel – you will be able to see the battery life for the insulin pump and for the MiniMed Connect accessory. However, for the transmitter you will only see that the sensor is connected.
Can you use the connect with only the
CGM and not the pump
Hi Christina – you must be using CGM to use the MiniMed Connect. This product has a mobile app that will enable people with diabetes to see their sensor glucose and pump information on their phones and to share this information with care partners and healthcare professionals from the CareLink website.
I was wondering if it is compatible with a pump that reads in mmol/L as used in Canada .
Hi Richard – the MiniMed Connect accessory is only approved for use in the U.S.