A little over a year ago, Medtronic Diabetes saw the importance of having a role that primarily focused on patients. Someone who would make sure that as a company, we are putting the patient at the forefront of everything we do. This bold move speaks volumes to the dedication the company has at ensuring that the patient voice is heard, because my role as Chief Patient Officer, is one that you won’t see at any other diabetes company. My name is Louis Dias and my primary role with Medtronic is to put patients’ voices – your voices – at the center of everything we do. This includes gathering insights to guide product development, designing better experiences, engaging with you online and offline and everything in between.
Medtronic is a company that is focused on people. We are focused on you, the person living with diabetes. We are focused on your healthcare provider, the person partnering with you to help you live a healthy life. And, we are focused on all of the people who depend on you. The spouses, children, extended family and friends – because we want the people in your life to have the best you available.
I’ve had the pleasure of meeting a lot of inspiring people living with diabetes. I am told that life with diabetes can be hard, and it takes up a lot of space in your heart and your mind. But one thing I’ve learned since I’ve been here at Medtronic is that you all live with diabetes, but it does not define you. You do amazing things every day. My goal is to allow you to live with greater freedom, so that you can achieve all of your hopes and aspirations and experience a life unhindered by diabetes. I plan on doing that by listening more to what your wants and needs are.
L-R: Amanda Griswold, Karrie Hawbaker, Naomi Ruperto, Louis Dias
We realize that while having great products to help manage diabetes is one aspect, but we also know that services and solutions are just as important. That is why we’re moving toward a family of products and services that expand our portfolio to meet the needs of the many people living with type 1 and type 2 diabetes. Recent approvals of MiniMed 630G and MiniMed 670G systems in the U.S. are examples of great steps toward that goal for people who intensively manage their diabetes with insulin (though there are certainly more steps in that journey). But we’re also looking at novel ways to improve outcomes for those of you with non-intensive type 2 diabetes, starting with the i-Port Advance® injection port. Some of this is newer to us, so we are going to need continuous thoughts, feelings and feedback from across the diabetes community. Globally, we are offering programs to help those living with diabetes obtain access to our products and services. Like the low-cost Diabetes Sin Limites program in Mexico where roughly only 10% of the population has access to private health insurance.
Additionally, we’re working on ways to help improve diabetes outcomes with the release of apps, such as MiniMed Connect that will work alongside Sugar.IQ, a new app being developed in partnership with IBM Watson. On the services front we are constantly trying to think of new ways to make sure our patients are supported. While not necessarily new, we have programs in place to help those affected by national disasters like Hurricane Matthew recently in Florida. And the innovative StartRight™ program helps onboard patients when starting a new product to set them up for success. I look forward to working hard to come up with much, much more in the future to help support the vast number of people globally who are relying on Medtronic.
L-R: Heather, Matthew, Elizabeth, Rachel and Louis
In an effort to allow you to get to know me better, I’d like to tell you a little more about myself. I am originally from Portugal, but met my wife in Germany when we were in high school. In an effort to be closer to her, I followed her to Texas, where I attended the University of Houston and studied chemical engineering. My wife and I have now been married for twenty-six years and have three children, one son and two daughters.
In my free time, I like to read and watch sports. I’m a big fan of soccer, but also follow all of the Houston teams (you can’t take the cowboy out of this European)! I also enjoy being active, including running, playing tennis and volleyball.
Our vision here at Medtronic is to transform diabetes care together, for greater freedom and better health and there’s still more to do. My goal here is to listen to you. I hear countless stories of your resiliency – from the courageous mom of someone newly diagnosed to the grandparent celebrating their 50th diaversary. And in the hallways and meeting rooms at Medtronic, I also hear heart-wrenching stories from our very own employees who both live with diabetes or care for someone and worry about being safe through the night. These stories, your stories, are why we come to work every day. This is why we’re here.
I want to hear what you have to say, take what I’m hearing and translate it into innovation so that as a company we can improve your life. Because your stories are the reason that we come to work at Medtronic each and every day. You are the reason we are here. Please look for more blogs from me in the near future, and if you have something to share or a topic you’d like me to talk about in an upcoming blog, please comment below.
Editor’s Note: Be sure to submit those thoughts and ideas! We’ll randomly select 2 lucky comments to receive a free Medtronic cup.
Tags: Chief Patient Officer
, Louis Dias