AT
AU
BE
BG
CA
CH
CN
CZ
DE
DK
ES
EU
FI
FR
GR
HU
IE
IN
IT
JP
NL
NO
PL
PT
RU
SE
UK
ZA
Alert: Product and Safety Notice
Medtronic Service and Support for Animas Insulin Pump Customers
As you may have read, this morning Animas announced its decision to close its insulin pump business, discontinuing the manufacturing and sale of all Animas® Vibe® and OneTouch Ping® insulin pumps in the US and Canada. In addition, Animas has selected Medtronic to be its partner-of-choice to support Animas customers through this time. Our top priority is to ensure that people using Animas pumps can stay on pump therapy and receive the supplies and support they need, while continuing to support our existing Medtronic customers.
If you’re a Medtronic pumper, this does not impact you at all. You are, and always will be, invaluable members of our community. Whether you’ve been with us for 30 years or are a new addition to the family, we are inspired by you. You’re the reason we come to work every day excited to develop innovative products and services that help you live well and chase your dreams (whatever that may be).
If you currently use an Animas insulin pump, I want to welcome you to the Medtronic family and assure you that we know the technology you use to manage your diabetes is an important, personal decision. We are here for you and committed to supporting you every step of the way.
Nothing will change for you right away. However, here’s what this announcement means for you over the coming months:
If your Animas pump is currently out of warranty, you can visit medtronicdiabetes.com/animas to explore your upgrade options.
Please keep in mind that this arrangement does not impact Animas customers outside of the US or Canada at this time. It also does not impact those using OneTouch blood glucose meters.
Again, please accept our warmest welcome to the Medtronic family. We’re honored to have the opportunity to extend to you the service and support that we’ve provided to 1.2 million people with diabetes worldwide. As a Medtronic customer, you’ll have access to 24-hour technical product support, convenient online supply reorder services, a thriving online community of people with diabetes. And you’ll have the opportunity to continue to challenge us to find new ways to help you and others living with diabetes live big, exciting inspirational lives.
We realize that any change in your diabetes management routine can be tough. Know that whether you’re a new or existing customer, know we are always here for you, committed to helping you live well with diabetes so you can enjoy greater freedom and better health.
IMPORTANT SAFETY INFORMATION
The MiniMed 530G and 630G systems with SmartGuard technology are intended for the delivery of insulin and continuous glucose (CGM) monitoring for the management of diabetes mellitus in persons 16 years of age or older who require insulin. Insulin infusion pumps and associated components of insulin infusion systems are limited to sale by or on the order of a physician and should only be used under the direction of a healthcare professional familiar with the risks of insulin pump therapy.
The systems are not intended to be used directly for preventing or treating hypoglycemia but to suspend insulin delivery when the user is unable to respond to the Suspend on low alarm and take measures to prevent or treat hypoglycemia themselves. The information provided by CGM systems is intended to supplement, not replace, blood glucose information obtained using a blood glucose meter. A confirmatory fingerstick via a CONTOUR®NEXT LINK portfolio meter*, is required prior to making adjustments to diabetes therapy. Always check the pump display when using a CONTOUR®NEXT LINK portfolio meter*, to ensure the glucose result shown agrees with the glucose results shown on the meter.
Additional, warnings, precautions and contraindications apply. See http://www.medtronicdiabetes.com/support/download-library/user-guides and http://www.medtronicdiabetes.com/importantsafetyinformation for details.
*The CONTOUR®NEXT LINK 2.4 Meter is used with the MiniMed 630G system. The CONTOUR®NEXT LINK Meter is used with the MiniMed 530G system.
About Author
Karrie Hawbaker
Senior Manager, Social MediaKarrie Hawbaker is the Senior Manager, Social Media for the Diabetes Group of Medtronic. She joined Medtronic in January 2011, after a decade of experience working for health, science and technology organizations, she jumped at the opportunity to use her skills to help Medtronic improve the lives of people with diabetes and has never looked back. Since then, she is continuously impressed and inspired by the passion, kindness and warmth of the diabetes online community.
This is wonderful news! You should also consider acquiring their workforce and factories so you can ship orders faster.
Please know that we are committed to working through the recent supply constraints and are staffing up our team to support our growing community. We feel confident we’ll be able to support both Animas and Medtronic customers through this transition.
Toddlers can’t use medtronics because it does not dose in small enough units! What are those families and with toddlers and future toddlers with T1D supposed to to use?? Please help!
Hi Donna – the MiniMed 630G system can also delivery bolus insulin in increments as low as .025 units, but it is approved for ages 16 and older. We will work with you and your doctor to determine which one of our insulin pumps is the best option for your family to ensure continuation of insulin pump therapy for your child.
Kerrie,
This comment is not aimed at you but I would like your help. I have a 630G that is intermittently malfunctioning. I called and was told in a nice way, too bad, our factory is in Peurto Rica and we have no pumps available. Peurto Rica experienced a tragedy which exponentially increased due to Medtronics lack of redundancy in their manufacturing Facility.. I have been a customer for almost 2 decades and was not offered another pump of any kind. I have escalated this issue without any response from Medtronic. This puts consumers of your equipment like myself in a life threatening situation. Medtronics commitment is to ship a pump overnight. At this point I’m not concerned about the model as long as it works. HELP of any kind is appreciated. Falling back to multiple injections long term is not an option. Thanks for any assistance
Drenda, I can certainly understand your frustration. We deeply apologize for this situation and understand the importance our technologies have in the management of diabetes. We’re working to address this temporary inventory shortage as quickly as possible. I was able to locate your account and I will have a teammate reach out to see what options are available. We appreciate your continued loyalty and patience.
I think I would like the Mimimed 630g, when can I get one? I’m currently using the Anamas/Vibe
Hi Patricia, we’d love to help. If you’re out-of-warranty on your Animas, you can call 1.855.322.9568. If you’re still in warranty, you can read here for some different options available to you, depending on when your warranty expires: https://www.medtronicdiabetes.com/animas
I’m on Medicare. My Vibe warranty expires December 24, 2019. How will this impact me?
Patty – For now, continue to purchase your supplies and get any product support you need from Animas. Based on the situation you described, our team will reach out to you in 2018 with information on how you can transfer to a MiniMed 630G insulin pump. You’ll receive an email from us in the next few weeks with details.
My son is new to Medtronic and I find the customer support and access is really difficult. Whether it’s recalled products or questions about supplies or bills it has not started off on a good note for us. Being a former Animas customer many years ago Medtronic cannot compare.
I’m really sorry you’ve had this experience and want to see what we can do to help. Please contact dhelp@medtronic.com and I’ll have someone from my team reach out to you to see what we can do to help.
What are the options for small children? My daughter has the Ping that allows for a basal delivery as small as .025.
Erica – the MiniMed 630G insulin pump also allows for basal insulin delivery in .025 increments, but it is approved for ages 16 and older. We will work with you and your doctor to determine which one of our insulin pumps is the best option for your family to ensure continuation of insulin pump therapy for your child.
We have a toddler with T1D who has been using the Animas Ping because you can remote bolus and most importantly it allows you to accurately give a less amount of insulin ( quarter and half units) and basal insulin than Medtronic for their little bodies.
Does an Animas pump user whose warranty is still good after sept. 30, 2019 have the option of transitioning to the mini med BEFORE contacted in May ‘2019 to do so?
Teresa, if your warranty expires after September 2019, our team will begin reaching out to you in May of 2018 about transferring to the MiniMed 630G insulin pump.
I understand. However, my son is going to college in Aug. 2018. What if we want a little extra time with him at home with his new system? I feel we might need a little more time to work out any difficulties and for him to get used to things before going away from home.
I completely understand. If you don’t wish to wait for his warranty to expire or for next May, we offer an in-warranty upgrade program called Switch2System. Feel free to give us a call at 1.855.322.9568 to learn about your options.
And when the time gets closer, feel free to visit our blog and search the word “college” in our search box. There might be some helpful articles for you and your son to read!
We are in Illinois is the medtronics covered through medicaid? If not does my son have any other options besides going MDI again?
We would be happy to check for you, Amy. If we are not a participating provider, you would want to work with your health plan to discuss your son’s available options. In the meantime, please give us at 800.646.4633, option 3.
Hey..
I have a question …my daughter is due an up grade on her Medtronic pump in 2018..
I can not find my paperwork listing the number I call to start this process..
Can you give me any info on this
Thanks
Leslie
les
Leslie, you can reach our device specialist at 800.646.4633, option 3 to discuss upgrade options for your daughter.
I was told the transition to a Medtronic pump, for in-warranty customers, would commence in May of 2018. This article states 2019. Can you confirm?
Alison, I’m sorry for the confusion. That was a typo on my part (which I just fixed). We’ll begin reaching out in May 2018.
Too bad you can’t service your exsisting customets………My PRIORITY ACCESS pump was first going to arrive on June 1.
Then end of July, then you geussed it August and September 21st too! So the sensors for my old pump are back ordered and now I cant even get those.
Maybe the Company needs to step back and look at whats happening to your faithful customers and start servicing them…Not sell non customers the pumps that are meant for us.
Lisa, I’m sorry you feel this way and for your recent experience. We absolutely care about our loyal customers. We’re committed to working through the recent supply constraints and feel confident we’ll be able to support both Animas and Medtronic customers through this transition. If you’d like for me to have a team member reach out to provide you any more information on your individual situation, please let me know.
We ordered my daughters pump and CGM only to find out it’s not available until 2018. What’s up with selling pumps that that they don’t have??
Melissa, due to a significant increase in global demand for glucose sensors, we are temporarily experiencing limited availability. We’re working to address this temporary inventory shortage as quickly as possible and will keep our customers up to date every step of the way.
I am an Animas Pump user and my Animas pump warranty expires June 3 2019. Will I be covered for a new Medtronic pump at no cost to me?
Yes, Tammy. Animas arranged for you to have the option to transition to a MiniMed 630G pump at no cost. We will reach out to in-warranty customers starting next spring.
My animals pump warranty runs out in July 31 2018.where does that leave me.will I have get a new pump on my own?
Since you will still be in-warranty, we plan to start switching out pumps in May 2018 if this is how you decide to move forward. We will reach out to you next spring.