Important Update for Medtronic Diabetes Customers

Important Update For Medtronic Customers | The LOOP Blog

Here at Medtronic Diabetes, we’re committed to continuing to improve our products and to enable people to better manage their diabetes. The safety of you, our customers, is absolutely our top priority. This is why I’m writing today to let you know that, if you are a Medtronic customer who uses a Paradigm insulin pump, this week you and your healthcare provider will receive a letter from us in the mail. This letter is a voluntary notification about two potential issues with your pump: a loose drive support cap and a reminder of our instructions for water safety.

We’re confident in the reliability of our Paradigm insulin pump platform and its ability to deliver safe and effective therapy for those who need it. However, because the safety of customers like you is our top priority, it is important for Medtronic to communicate these potential issues so that you are aware that they exist and know what to do should you suspect there is an issue. We anticipate that only a small number of products will show signs of damage and need to be returned.

You can find more information, including a copy of the letter you’ll receive this week and answers to key questions, here:

Should you have any additional questions, please don’t hesitate to contact us at 1-888-204-7616.


– Medtronic Diabetes insulin infusion pumps, continuous glucose monitoring systems and associated components are limited to sale by or on the order of a physician and should only be used under the direction of a healthcare professional familiar with the risks associated with the use of these systems.
– Successful operation of the insulin infusion pumps and/or continuous glucose monitoring systems requires adequate vision and hearing to recognize alerts and alarms.

Medtronic Diabetes Insulin Infusion Pumps

– Insulin pump therapy is not recommended for individuals who are unable or unwilling to perform a minimum of four blood glucose tests per day.
– Insulin pumps use rapid-acting insulin. If your insulin delivery is interrupted for any reason, you must be prepared to replace the missed insulin immediately.

Please visit for complete safety information.

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