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CareLink Personal Gets an Upgrade!

Update – November 10, 2014: CareLink Personal is now compatible with OS X Yosemite (10.10)! We appreciate your patience while we worked to update, test, and validate CareLink with Mac’s latest operating system.

Today, we’re excited to share that CareLink Personal will soon be compatible with more operating systems and software! The much anticipated support for the following will be available on Monday, August 25, 2014 with CareLink Personal 5.12:

  • Windows 8.1
  • MAC OS X 10.9 (Mavericks)
  • Internet Explorer 11
  • Safari 7

Mac users, please note that this upgrade is compatible with Mavericks operating system. We understand a new Apple update is coming soon, but it will not be compatible with CareLink until our next software release.

System Information

Heads up! Due to this upgrade and maintenance, CareLink Personal will not be available from Saturday, August 23 at 8:00am PST to Sunday, August 24 at 8:00pm PST.

After Monday, August 25, 2014, when you first sign into CareLink Personal, you will need to accept the new Terms of Use and Privacy.

In addition, for support with Java updates, there is now an updated “Getting Started Guide” within CareLink and newly added troubleshooting tips on our website.

Our goal is to provide high-quality and reliable pump and CGM insights through our web-based software, CareLink Personal, so that you can see how food, insulin, and activity impact your glucose levels, and identify trends and next steps to better control your diabetes. As various operating systems and web browsers enter the market, we are continuously engineering our products to meet these new compatibilities and performance standards.

We want to thank you for your patience on the time lag between the release of new operating system (OS) and version of CareLink. We have received a lot of feedback over the last few months and want you to know that we’ve been listening. We understand this delay can be frustrating as technology continues to change more frequently, and we would like to give you a better understanding of the development process.

Development Process

Like other software companies, we begin testing with the Beta version of a new OS X (like Mavericks), but cannot complete the development process until the final version of the software is released. When a new OS is released, we develop and test any changes that need to be made to CareLink Personal so it can be compatible with the new OS. This can take up to several months because unlike many software companies, CareLink is considered “medical device software”. Therefore, once the testing is complete, it is still required to go through government regulatory processes, which can take several months. The development, testing, and regulatory approval process are designed to protect the safety of people like you who rely on healthcare software to manage their diabetes. We continue to do everything we can to bring these new updates to market as soon as possible.

Support Resources and Future Updates

If you have a Windows-based personal computer, you can find more information on setting up and uploading CareLink Personal here.

If you have a Mac computer, you can find more information on setting up and uploading CareLink Personal here.

When future software updates, such as Mac OS X Yosemite, become available on your personal computer or Mac, we recommend checking to make sure that it’s compatible with the current version of CareLink Personal (as well as any other software you use regularly) before downloading it to your computer. This may mean that you will need to postpone updates for a few months to continue to use CareLink. We realize this is an inconvenience but, because of the development process we mentioned above, this is our best guidance. We will be sure to keep our community updated when there are changes to CareLink compatibility.


CareLink® Therapy Management Software for Diabetes is intended to be used together with advice from a healthcare professional familiar with the diagnosis and treatment of diabetes. Do not make any changes to treatment without talking to a healthcare professional first. For more information, please visit

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