Announcing the new and improved Guardian Connect CGM system!

The New and Improved Guardian Connect CGM System

The GuardianTM Connect system is a continuous glucose monitor (CGM), for people on multiple daily injections, that tracks glucose levels day and night and alerts of highs or lows before they happen. We’re excited to announce FDA approval for a new version of the GuardianTM Connect system! Available summer 2020, this new version includes adjustable alert volumes, day and nighttime personalized alerts, as well as expanded access to Android™ mobile device users.   

Phone screenshot of nighttime settings 

What’s new with the GuardianTM Connect system?  
 

Max Volume at Night 
 

We understand the importance of knowing before sugars go low or high, particularly at night. But we also understand the desire to personalize if and how you are woken up at night. 

The GuardianTM Connect system now has a “Max Volume at Night” feature, which allows for even more alert personalization.  Now you can choose how loud your alerts are. Nighttime low and high glucose alerts will only sound as loud as you tell them to.

 

Phone screenshot of alert settings 

Adjustable Volume and Mute Alerts 
 

The GuardianTM Connect system already has predictive alerts that can be customized to alert you 1060 minutes in advance of a high or low. 

The new version — expected summer 2020 — will allow you to have even more control over when and how you receive these alerts. Customers using the GuardianTM Connect CGM will have the ability to adjust their alert volumes as needed or mute audible alerts all together when it’s just not the right time for a loud alarm. (Don’t worry. If your sugar level drops to 55 mg/dL, your system will alert you of an “urgent low sensor glucose alert” with sound or vibration.)

 

Guardian Connect app and CGM

Android Compatibility 
 

We’re also excited to announce the approval of the GuardianTM Connect system for Android! Expanding access to Android mobile device users has been one of our top priorities. The GuardianTM Connect CGM will be available on Samsung, LG, and Google smartphones this summer as well. 

If you use an Android smartphone and are interested in learning more, you can now opt in here    

Arm with smart watch holding mobile phone both with Guardian Connect alerts

iOS Customers 
 

Our goal is to ensure you have a seamless transition. If you’re on an iOS device and already using GuardianTM Connect, you should receive an email from us before the new app is released with more information about all the new features and what to expect from the update. Please be sure to update your contact information and communication preferences by visiting www.Diabetes.shop

Customers already on a GuardianTM Connect system will not need to purchase a new transmitter or sensors with this new release. Visit Diabetes.shop to check your warranty. If you have any other questions call us at 888-882-8602 MF 9AM6PM CST. 

New customers on Android devices interested in learning more can begin to opt in here

Please note: only iOS customers will be able to access the Sugar.IQ app as this app is only available on iOS devices.

Collaborate with your healthcare provider & loved ones — remotely 
 

Sharing diabetes data with your healthcare provider just got even easier with the updated Assessment and Progress Report. In this new report, you can easily view your Time in Range, GuardianTM Connect App settings, and key metrics about your stats for more informed discussions with your healthcare team. The GuardianTM Connect system automatically uploads your data to the CareLinkTM personal software hands free — no wires required. 

CareLink illustration 

You can also share your glucose alerts with loved ones with the Care Partner feature in the GuardianTM Connect app. We first launched the Guardian Connect system in the US for iOS devices in 2018.  We’re excited to bring you an even smarter CGM and can’t wait to hear what you think!

 

Important Safety Information 
The Guardian™ Connect system requires a prescription and is indicated for continuous or periodic monitoring of glucose levels in the interstitial fluid under the skin, in patients (14 to 75 years of age) with diabetes mellitus. The system is intended to complement, not replace, information obtained from standard blood glucose monitoring devices, and is not recommended for people who are unwilling or unable to perform a minimum of two meter blood glucose tests per day, or for people who are unable or unwilling to maintain contact with their healthcare professional. The system requires a functioning mobile electronic device with correct settings. If the mobile device is not set up or used correctly, you may not receive sensor glucose information or alerts. For complete details of the system and its components, including warnings, contraindications, and precautions, please consult the user guide at http://www.medtronicdiabetes.com/support/download-library/user-guides and http://www.medtronicdiabetes.com/importantsafetyinformation.   
The Sugar.IQ™ app (MMT-8100) helps manage diabetes by facilitating the logging and display of meal entries and sensor glucose (SG) data, tracking meal log entries, reporting insights of how meals affect glucose levels, and supporting good choices and trends with motivational messages. The app serves as an additional display for real-time CGM data from the Guardian™ Connect system through the CareLink™ Personal software. It is not intended to provide medical advice and should not be relied upon for such purpose. The app is not intended to replace the real-time display of the CGM data on the Guardian™ Connect app, control any functions of the connecting device, calculate insulin or other drug doses, or modify date or control functions of the Guardian™ Connect system. All therapy decisions should be made by the app user based on blood glucose (BG) measurements obtained from a BG meter. Changes to treatment should only be made in consultation with a healthcare professional (HCP). For complete details, consult the user guide at http://www.medtronicdiabetes.com/support/download-library/user-guides.&…;
The system is intended to complement, not replace, information obtained from standard blood glucose monitoring devices. All therapy adjustments should be based on measurements obtained from standard blood glucose monitoring devices and not on values provided by the system.   
The CareLink™ software is intended for use as a tool to help manage diabetes. The purpose of the software is to take information transmitted from insulin pumps, glucose meters and continuous glucose monitoring systems, and turn it into CareLink™ reports. The reports provide information that can be used to identify trends and track daily activities—such as carbohydrates consumed, meal times, insulin delivery, and glucose readings. NOTE: CareLink™ report data is intended for use as an adjunct in the management of diabetes only and NOT intended to be relied upon by itself. Patients should consult their healthcare providers familiar with the management of diabetes prior to making changes in treatment. For more details, please consult http://www.medtronicdiabetes.com/ImportantSafetyInformation  and the appropriate CareLink™ User Guide at http://www.medtronicdiabetes.com/support/download-library/user-guides.   
Android is a trademark of Google LLC. 
© 2024 Medtronic. All rights reserved. Medtronic, Medtronic logo and Further, Together are trademarks of Medtronic. All other brands are trademarks of a Medtronic company. All other brands are trademarks of a Medtronic company. 
 

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Submitted by Sofia (not verified) on

In reply to by Commenter (not verified)

And for Guardian 3? Please! :-)

Submitted by Nicole (not verified) on

In reply to by Sofia (not verified)

We hear you, Sofia. Currently, this update only applies to our CGM only system, the Guardian Connect. We are working on remote monitoring for our pump systems and will update our community as soon as we can.

Submitted by Lauren (not verified) on

In reply to by Sofia (not verified)

Yeah, but have the sensors improved any? It would tell me I was under 40 and alarm when my blood sugar was 320. It was NEVER accurate. Sensors CONSTANTLY failed. I had to test 4-6 times a day anyway, so it wasn’t saving me any time. It was a HUGE hassle. Unless your sensors have gotten a lot better, I won’t bother with it.

Submitted by Don Mowzoon (not verified) on

In reply to by Commenter (not verified)

Hello. I've asked several people and have not gotten a response. How do you turn off the Guardian app without turning off the phone? Thank you.

Submitted by Nicole (not verified) on

In reply to by Don Mowzoon (not verified)

Hi, Don. The app can be closed similar to how you close other apps on your smart device. If you're trying to quiet notifications, you can update this in your settings. If you have any questions, please give our team a call at 800.646.4633 opt.#1.

Submitted by Hugh Vaughan (not verified) on

In reply to by Commenter (not verified)

Is the Guardian system now approved for Medicare patients?
I upgraded a few years ago. Now on Medicare, the system is unavailable without significant monthly cost.

Submitted by Nicole (not verified) on

In reply to by Hugh Vaughan (not verified)

Hi, Hugh. We continue to work with both the FDA and Medicare to update our labeling to ensure broader access to our CGM. In the meantime, we do offer financial assistant options. If you'd like to learn more, please give our dedicated team a call at 800.646.4633 option #4.

Submitted by Barbara Krause (not verified) on

In reply to by Commenter (not verified)

If you have the Medtronic Mini Med insulin Pump and an Apple iPhone 8’s can you use this CGM?? Is there CGM for me??? Need one!!!!Mimni Med Paradigm is my pump

Submitted by Nicole (not verified) on

In reply to by Barbara Krause (not verified)

Hi, Barbara. Currently, our pump systems aren't compatible with our apps, but we are working on bringing this feature to our pump users. Our Guardian Connect is CGM only, for those currently not on our pump therapy.

Submitted by burak (not verified) on

In reply to by Commenter (not verified)

Yes!

Submitted by Brian (not verified) on

In reply to by Commenter (not verified)

So, I have been trying to connect my cgm to the app (I have Iphone). It doesn’t seem to connect and it hasn’t been updated in a year. It would be really helpful if you could let me know.

Submitted by Nicole (not verified) on

In reply to by Brian (not verified)

Hi, Brian. Are you currently using the Guardian Connect CGM only device or does your CGM speak with your pump? Please keep in mind, our apps are only compatible with Guardian Connect which doesn't speak with our pumps; it's intended for those currently not on pump therapy. If you're only using only our CGM and can't connect, please call our technical support team at 800.646.4633 option #1 and they'll be happy to help.

Submitted by Don Mowzoon (not verified) on

In reply to by Commenter (not verified)

The Guardian has been FDA approved and is supposed to be available this summer. Well, it IS this summer, so can we get a more specific time frame? I bought a used iPhone6 just so I could use the CGM Guardian app, but my actual phone is an Android. Thanks!

Submitted by Nicole (not verified) on

In reply to by Don Mowzoon (not verified)

Don, we don't have a specific date to share yet but we'll be sure to update our community with details as soon as we can.

Submitted by Christopher L… (not verified) on

In reply to by Commenter (not verified)

I do not understand why the company would launch these apps without the pump users in mind. Everyone who owns a pump is che king them or being notified to check them daily. It is better knowing, but taking the oump off the belt is inconvenient in many situations, not to mention that it changes whtever conversation that was happening to one regarding the pump. It would be nice to also monitor from my Android device.

Submitted by Nicole (not verified) on

In reply to by Christopher L… (not verified)

We hear you and we are working on remote monitoring for our pump users. The MiniMed 670G system was approved faster than anticipated and the Bluetooth program timeline couldn’t be accelerated fast enough. We are committed to seeing this feature through for our those using our pumps and hope you stay tuned for updates.

Submitted by miriam reckart (not verified) on

In reply to by Commenter (not verified)

Sugar IQ for android smartphones ?

Submitted by Nicole (not verified) on

In reply to by miriam reckart (not verified)

The Sugar.IQ app and the Guardian Connect app have been developed separately. With this app update, the Guardian Connect app has gained Android device compatibility. The Sugar.IQ app has not been updated and is only available on iOS. We are working on making updates to the Sugar.IQ app, however, we don’t have a timeline to share. We’ll make sure to keep our community updated.

Submitted by William Hawley (not verified) on

In reply to by Commenter (not verified)

I take oral meds can I use the divce

Submitted by Nicole (not verified) on

In reply to by William Hawley (not verified)

Hi, William. Yes, our Guardian Connect is approved for use by those on oral medications. To explore your options, please give our teammates a call at 800.646.4633, option 3.

Submitted by Kathleen Dearinger (not verified) on

In reply to by Commenter (not verified)

Dear Sofia,
Can you Please explain WHY Guardian GCM is HACKING into my cellphone to monitor my vital statistics when I have never done business with Medtronics? It appears that Peking University is conducting sick "human experiments" on Diabetics and other populations in which spyware is being deployed through Cloud servers.

Please REMOVE my device and all electronic information illegally obtained from my devices. I'm not a Diabetic and I never contacted your organization so Medtronic's survellence is in violation of Privacy Protection Laws in Accordance with UN treaties.

I expect this matter will be resolved within 72 hours.

Sincerely,

Kathleen Dearinger
Digital Forensics Global Solutions

Submitted by Nicole (not verified) on

In reply to by Kathleen Dearinger (not verified)

Hi, Kathleen. I'm sorry for any confusion. Our Guardian Connect app is unable to access your smartphone data. In order to have any access to your settings, it would require a Guardian Connect CGM device, along with a Medtronic account. If you have concerns, please give our technical support team a call at 800.646.4633, option 1. They would be happy to answer any questions you may have.

Submitted by Allison Green (not verified) on

In reply to by Commenter (not verified)

Is this covered by medicaid it would be very helpful to me

Submitted by Nicole (not verified) on

In reply to by Allison Green (not verified)

Allison, Medicaid coverage varies by state, but many plans do allow for CGM coverage. To explore your options, please give our therapy specialists a call at 800.646.4633, option 3.

Submitted by Todd Huddleston (not verified) on

In reply to by Commenter (not verified)

I have been hearing murmurings of a new XXX Insulin Pump coming out in November of 2020, which is to include expanded android connectivity by the end of July 2020.
Does this connectivity include Motorola products (for the Guardian 3/670G), or is application primarily favoring Apple phones once again (which is no longer the majority for most people)?
I have been disappointed by the lack of android application options for my phone (which were supposed to be quite some time ago, per my representative). "It will be out in 6 months," has now been more than a couple years.
I would really like some more solid guarantees on the next version of Medtronic Pumps & the Guardian 3 Android connectivity to be relayed to me for the next model. I am currently using the 670G/Guardian 3 Sensor and want to know what (and when) I can look forward to these advancements (in the XXXX).
The information that I requested from my representative seem to be "loose" promises. Obviously, diabetes is hard enough to deal with without working with undue misinformation. I look forward to your response. Thank you in advance.

Submitted by Nicole (not verified) on

In reply to by Todd Huddleston (not verified)

Hi, Todd. Thank you for reaching out. Unfortunately, due to FDA guidelines, we're unable to share information, including timelines for unapproved products. We understand how important it is to make innovative products that make diabetes management easier. We look forward to sharing updates with our community as they become available and hope you'll stay tuned.

Submitted by Unetter. Battle (not verified) on

In reply to by Commenter (not verified)

I take Insulin every day and sliding scale three or four times a day.

Submitted by Linda (not verified) on

In reply to by Commenter (not verified)

I am a Medicare patient and want to try your CGM, as I have the 630G pump.
Two questions: 1) does it last 10 days?
2)Is it covered yet by Medicare, as I now have XXXXXX but love the Medtronic pump, it was my first and I love it, don't want to switch.Thank you in advance for your help.

Submitted by Nicole (not verified) on

In reply to by Linda (not verified)

Hi, Linda. Our Guardian Link 3 transmitter (not the Guardian Connect) is compatible with our MiniMed 630G system. Our Guardian Sensor 3 sensors are approved for up to 7 days of wear. Currently, Medicare does not cover our CGM products, but we are working with them and the FDA on updated labeling to ensure broader access to our products.

Submitted by Bojan (not verified) on

In reply to by Commenter (not verified)

Hello
I am a guardian connect user with a samsung galaxy S10 mobile phone. The system works very very well and I am very satisfied. I also have a samsung galaxy watch, on which I can only display warnings (high, low blood sugar). It would be good if I could also see the blood sugar value on the watch. Are you doing anything in that direction?

Submitted by Nicole (not verified) on

In reply to by Bojan (not verified)

We appreciate the feedback, Bojan. We've heard input like yours and have shared this with our development team and hope you stay tuned for updates.

Submitted by js (not verified) on

In reply to by Commenter (not verified)

Sucks we pay all this money to use Medtronic as OUR choice for insulin pump therapy and be punished to have the most updated pump and transmitter available and still cannot have the newest updates applied to be used...


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