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CareLink Software Support

CareLink Software Support

CareLink Software Support   >   Supported Systems

Supported Systems


Supported Systems on a Personal Computer

To access CareLink™ software, you will need a computer with the following settings.

  • Microsoft® Windows® 7, 8 or 8.1 or 10, or a Mac® OS® computer running 10.12 or 10.13.
  • A reliable Internet connection with Microsoft® Internet Explorer® 10 or 11 (32-bit and 64-bit), Apple® Safari® 8, 9, or 10, or Mozilla® Firefox® 38 or greater is needed.

Note: On Windows 8 and Windows 8.1, from the Start screen, click the Desktop tile and make sure you are viewing the desktop before you open your browser. On Windows only: Microsoft® Internet Explorer® 10 and 11, 32-bit and 64-bit- Mozilla® Firefox® 38.


  • Adobe® Reader™ version 7.0 or greater to view PDF files
  • The Medtronic CareLink™ uploader program installed, see instructions here or Java™ 7 Update 51 Plug-in or greater
  • A connectivity device, such as a CONTOUR®NEXT LINK blood glucose (BG) meter, CONTOUR®NEXT LINK 2.4 BG meter, or a CareLink™ USB Device

Note: When future software updates become available on your Windows or Mac computer, we recommend checking to make sure that it’s compatible with the current version of CareLink™ Personal software before downloading it to your computer. This may mean that you will need to postpone updates for a few months to continue to use CareLink™ software. We realize this is an inconvenience, however due to our development and test process, this is our best guidance.