Supported Systems

Supported Systems on a Personal Computer

To access CareLink^™ software, you will need a computer with the following settings.

• Microsoft^® Windows^® 7, 8 or 8.1 or 10, or a Mac^® OS^® computer running 10.12 or 10.13.
• A reliable Internet connection with Microsoft^® Internet Explorer^® 10 or 11 (32-bit and 64-bit), Apple^® Safari^® 8, 9, or 10, or Mozilla^® Firefox^® 38 or greater is needed.

Note: On Windows 8 and Windows 8.1, from the Start screen, click the Desktop tile and make sure you are viewing the desktop before you open your browser. On Windows only: Microsoft^® Internet Explorer^® 10 and 11, 32-bit and 64-bit- Mozilla^® Firefox^® 38.

• Adobe^® Reader^™ version 7.0 or greater to view PDF files
• The Medtronic CareLink^™ uploader program installed, see instructions here or Java^™ 7 Update 51 Plug-in or greater
• A connectivity device, such as a CONTOUR^®NEXT LINK blood glucose (BG) meter, CONTOUR^®NEXT LINK 2.4 BG meter, or a CareLink^™ USB Device

Note: When future software updates become available on your Windows or Mac computer, we recommend checking to make sure that it’s compatible with the current version of CareLink^™ Personal software before downloading it to your computer. This may mean that you will need to postpone updates for a few months to continue to use CareLink^™ software. We realize this is an inconvenience, however due to our development and test process, this is our best guidance.