I am writing to personally follow up regarding the recall of
"Lot 8" Quick-set® infusion sets that we recently announced.
At Medtronic, we hold ourselves to the highest possible
standards for product quality and reliability, and strive to serve
you with dedication, honesty and integrity because that is what
you deserve in a healthcare partner.
Please know that we care about your safety - that's why we acted quickly to recall the infusion sets and replace them for immediate use. We recognize this recall is very disappointing to you - it is to us as well. For this, I deeply apologize.
I am just one voice reaching out to you today - yet I represent over 4,000 Medtronic Diabetes employees worldwide who come to work everyday passionate about helping you lead a longer, healthier life. Our commitment to you starts the moment you choose our product, and continues throughout your lifetime. In all of our actions, it is my hope that you experience trust, compassion and care.
We are always here to serve you.
Sincerely,