CareLink Personal

Setting Up & Uploading On a Mac

Supported Systems

To access your CareLink account, you need:

  • A Mac® OS® computer running 10.6, 10.7, 10.8, 10.9 or 10.10

    Note: When future software updates become available on your personal computer or Mac, we recommend checking to make sure that it’s compatible with the current version of CareLink Personal (as well as any other software you use regularly) before downloading it to your computer. This may mean that you will need to postpone updates for a few months to continue to use CareLink. We realize this is an inconvenience, however due to our development and test process, this is our best guidance.

  • A reliable Internet connection with Apple® Safari® 6, 7 or 8, or Mozilla® Firefox® 24 or greater
  • Mac Preview or Adobe® Reader® version 7.0 or greater to view PDF files
  • Java 7 Update 51 Plug-in or greater
  • A connectivity device, such as a CONTOUR® NEXT LINK blood glucose meter or a CareLink® USB Device
Creating a CareLink Account

Did You Know: Even if you already have an online Medtronic account, a unique login will need to be created for CareLink.

  1. Visit the CareLink website, and from the Welcome screen click the Sign Up Now button and then the country and language you prefer.
  2. In order to accept the terms of agreement, ensure that all 3 boxes are checked and click Accept.
  3. Create a new username and password. Passwords are case-sensitive and can be any combination of letters or numbers from 4 to 20 characters. Once you complete the required fields, click Submit.
Uploading Your Data

Important: If you received a CareLink USB, do not insert the mini disc into your Mac computer as the CD may be unable to eject. The mini disc included with your CareLink USB only contains the CareLink USB User Guide, not required software drivers.

  1. Sign in to your account. If you have forgotten your password, use the self-service tool on the CareLink homepage listed as "Forgot your password?"
  2. Make sure you are on the Upload screen. Once the applet loads, the first device upload window is displayed.

Note: If CareLink does not detect a Java plug-in, Mac 10.6 OS users will need to use Apple's built in "Software Update" to install the latest Java plug-in version. Users with Mac 10.7.3 OS version and above can install Java by clicking on the "Troubleshooting" hyperlink located on the bottom right side of the Upload section. Follow the instructions on your screen until Java successfully installs before proceeding. For further troubleshooting with "Java" click here.

  1. Do not connect your USB device until prompted. Once you’ve connected your USB to your computer make sure your insulin pump is within 6 feet of the USB.
  2. Follow the instructions on the window. When you are ready to go to the next step, click Next > to display the next window. Follow the instructions on each window, making sure to click Next > when you are ready to move on.

Note: It is normal for your insulin pump to go into Suspend mode and stop dispensing insulin during the upload process. The software will automatically return it to normal operation when the upload process is complete.

  1. When you see the Verify Connections window, read the steps. This is to ensure you have properly set up communication between your computer and device. When you are ready to complete the upload, click Finish. A progress window will display to show the progress of your device upload. If for any reason you wish to stop the upload, click Cancel. If you experience interruptions in the upload, try turning off or moving away from common electronic devices such as cell phones or cordless phones.
  2. Read and follow the instructions on the screen. When the upload completes successfully, the "SUCCESS!" message will display.

Warning: If you click on another tab or link during an upload, the upload will be canceled. You can also stop the upload by clicking Cancel.

Uploading Your Meter & Multiple Devices

CareLink Personal can be used with a variety of insulin pumps and blood glucose (BG) meters. Make sure to start up your Mac in 32-bit kernel mode whenever you want to upload your BG meter. By default, most Mac computers start in 32-bit kernel mode.

Uploading a Linked BG Meter: If you have a MiniMed System with a linked meter, you only need to upload the data in your insulin pump. Remember, the meter data stored in the pump will be uploaded at the same time as the pump data.

Operating System Meter Setup Required
Mac OS
10.10
10.9
10.8
10.7
10.6
Bayer CONTOUR® NEXT LINK No cable is necessary. However, the system may need to install a software driver for it. The first time you upload, follow the onscreen instructions after selecting this device during the upload process.
Mac OS
10.10
10.9
10.8
10.7
OneTouch® UltraLink® by LifeScan, Inc.
  1. Requires a serial cable from LifeScan (as of January 2012, the USB cable from LifeScan does not work with Mac OS 10.7, 10.8, 10.9 or 10.10)
  2. Purchase a USB-to-serial adapter that is compatible with your Mac operating system
  3. Install software drivers
For detailed instructions on this process consult the CareLink Personal online help guide.
Mac OS
10.6
OneTouch® UltraLink® by LifeScan, Inc.
  1. Purchase a USB cable from LifeScan
  2. Install software drivers
For detailed instructions on this process consult the CareLink Personal online help guide.
Mac OS
10.10
10.9
10.8
10.7
Paradigm Link® Blood Glucose Monitor
  1. Use your serial cable from BD
  2. Purchase a USB-to-serial adapter that is compatible with your Mac operating system
  3. Install software drivers
For detailed instructions on this process consult the CareLink Personal online help guide.
Mac OS
10.6
Paradigm Link® Blood Glucose Monitor
  1. Use your serial cable from BD
  2. Purchase a USB-to-serial adapter. For this operating system there are 2 options:
    1. Serialio USB RS-232 adapter
    2. USBGEAR RS-232 Serial adapter
  3. Install the appropriate driver for the USB-to-serial adaptor you have
    1. For Serialio USB RS-232 adapter, download this driver
    2. For USBGEAR RS-232 Serial adapter, download this driver
For detailed instructions on this process consult the CareLink Personal online help guide.

Uploading a Non-linked BG Meter: If you have a third-party standard BG meter you wish to upload, you will have to upload your BG meter and insulin pump in two separate upload sessions. Uploading non-linked meters in addition to your pump may cause you to have duplicate data. To upload data from your non-linked BG meter, first make sure you have the correct cable for your operating system.

Note: You will need to use the serial cable and USB to serial adapter compatible with your devices and operating system because the software drivers for USB cables provided by meter manufacturers are not Mac compatible.

Operating System Meter Setup Required
Mac OS
10.10
10.9
10.8
10.7
10.6
Bayer CONTOUR® USB No cable is necessary. However, the system may need to install a software driver for it. The first time you upload, follow the onscreen instructions after selecting this device during the upload process.

Mac OS
10.10
10.9
10.8
10.7

LifeScan Meters
  1. Requires a serial cable from LifeScan (as of January 2012, the USB cable from LifeScan does not work with Mac OS 10.7, 10.8, 10.9 or 10.10)
  2. Purchase a USB-to-serial adapter that is compatible with your Mac operating system
  3. Install software drivers
For detailed instructions on this process consult the CareLink Personal online help guide.
Mac OS
10.6
LifeScan Meters
  1. Purchase a USB cable from LifeScan
  2. Install software drivers
For detailed instructions on this process consult the CareLink Personal online help guide.

Mac OS
10.10
10.9
10.8
10.7

All Other Meters
  1. Purchase a serial cable from your meter manufacturer.
  2. Purchase a USB-to-serial adapter that is compatible with your Mac operating system
  3. Install software drivers
For detailed instructions on this process consult the CareLink Personal online help guide.
Mac OS
10.6
All Other Meters
  1. Purchase a serial cable from your meter manufacturer.
  2. Purchase a USB-to-serial adapter. Purchase a USB-to-serial adapter. For this operating system there are two options:
  3. For Serialio USB RS-232 adapter
  4. For USBGEAR RS-232 Serial adapter
  5. Install the appropriate driver for the USB-to-serial adapter you have
  6. For Serialio USB RS-232 adapter, download this driver
  7. For USBGEAR RS-232 Serial adapter, download this driver
For detailed instructions on this process consult the CareLink Personal online help guide.

Note: The first time you connect the cable after installing the driver, you may see a screen that tells you a new network interface has been detected. Do the following:

  1. Click Network Preferences. The Network window is displayed.
  2. Click Apply.
  3. Close the Network window.

Mac®, Mac OS® and Safari® are registered trademarks of Apple Inc. Mozilla® Firefox® is a registered trademark of Mozilla Corporation. Java is a trademark of Sun Microsystems, Inc. CONTOUR® is a trademark of Bayer.

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